Assistant Customer Service

A B O U T M E

KARISSA GUMBS

INTERNATIONAL BUSINESS MAJOR

OBJECTIVE

Highly motivated HR professional, seeking to leverage my people skills and corporate knowledge within a multinational. EXPERIENCE

HUMAN RESOURCES ASSISTANT-GRAINGER PANAMA SERVICES

(September 2019- Present)

Assistance to Performance Management, HR Coordination & Benefits, as well as Onboarding of New Hires. Presenting Induction on HR Documentation in onboarding process of new hires twice a month (Insurance Inclusion, linking the Bank account to Payroll, Contracts and others). Delivering contracts to MITRADEL. Retrieving Insurance Tokens and distributing them to all Grainger team members monthly. Supporting HR coordinator with wellness and benefits programs for employees and providers. Supporting

Performance Management through tracking. Scheduling meetings and supporting Recruitment, Assessments,

Onboarding, and Job Fairs. Sending monthly report with the information of all foreign employees and their work permit status to Mitradel. Filing archives. Coordinating logistics with BUSMEN, as the company’s transportation benefit. Managing transportation requests through the HR portal. Coordinating and co-directing a virtual benefits fair for employees working from home. Daily communications on birthdays, anniversaries, festivities, and holidays

HUMAN RESOURCES INTERN-NESTLE

(January 2019-September 2019)

Recruitment and selection of candidates. Posting job positions and internships on recruiter platforms. Coordinating the onboarding process of locals, transfers, and expatriates

(Corporate Induction, company ID, cafeteria, parking, medical appointment, etc.). Supporting wellness and benefits programs for employees and providers. Scheduling meetings and supporting Assessment Centers. Filing records. Issuing application payments. Drawing practitioners’ letters. 24-year-old enthusiast of

international business,

entrepreneurship, and

franchising. People skilled, as

well as task oriented.

C O N T A C T

adgrh5@r.postjobfree.com

(507-********

LinkedIn

E D U C A T I O N

ILLINOIS STATES

UNIVERSITY

International Business

Major

2019

Proofreading job search websites as well as youth websites. Supporting Nestle’s Youth Movement at University fairs. TEACHER’S ASSISTANT-QUALITY EADERSHIP UNIVERSITY

(July 2018-December 2018)

Substituting absent English professors during class. Coordinating tutoring, study sessions, and conversation workshops. Lecturing English classes for SENACYT employees. Tutoring Miss International Panama for English speaking skills. Teaching ESL courses for students from Panama Bilingue, MEDUCA. Attending calls for customer service. Providing potential customers English course packets. Managing customers data through Salesforce and Innovasoft.

SKILLS

-Fluent English and Spanish writing, reading, and speaking

-Excel Intermediate

- SharePoint-Communications Site: Effective management and editing

-Efficient use of the PC and Microsoft programs

-CONANREH 2020

HONORS AND CERTIFICATES

-Ethnic Diversity Scholarship from Quality Leadership University

-Enlisted in the Dean’s list from the first semester up until the last semester at Quality Leadership University

-Cambridge University Seminar of Education Certificate

- “Huellas” certificate on ecological care for the environment with a 15-hour participation included

LABOR REFERENCES

Reina Rodriguez

Recruitment Specialist-Nestle

68989164

Monica de Leon

English Department Director-QLU

60307467

Eldika Chiari

HR Coordinator - Grainger Panama

61075808, Training and development.

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