Kiyonna Douglas

*** *****’s Lane, Newport News, VA • 757-***-**** • adgrh4@r.postjobfree.com

Education

Johnson & Wales University, Charlotte, NC

BS Management Accounting

Experience

Anthem, Inc., 09/17/2018-Present, Norfolk, VA

System Analyst II

Manages integrated functionality, usability, reliability, performance, and support requirements of a system.

Creates feature test strategies; gathers and documents environment needs in order for development team and user testers to complete adequate testing.

Provides the link between the technical and business views of the system by ensuring that the technical solutions developed will satisfy the needs of the business.

Applies and mentors use of tools to define requirements: UML, Class and Activity Diagrams, UI wireframes, Process Flows, SQL Queries, etc.

Experience with writing requirements for EDI x12 inbound and outbound files (837, 835 and 820) and experience reading companion guides as they relate to each x12 file.

Ensures high-level designs, including architecture requirements, are documented accurately and map to the approved requirements.

Assists in developing training documentation and proactive identification of additional documentation needs.

Lead requirements gathering and writing for a legacy application rewrite (SPAR and Premium Billing Apps).

Experience with Confluence, JIRA, and balsamiq for tracking requirements and creating wireframes/mock-ups.

Experience working in an AGILE environment and attending agile ceremonies such as daily stand ups, planning, refinements, and retrospectives.

Anthem, Inc., 03/01/2016-09/16/2018, Virginia Beach, VA

Financial Accountant Senior

Supports the closing, reconciling, analysis and reporting of the general ledger in regard to obstetrics and pharmacy premium through use of financial and accounting programs (SPAR, PeopleSoft, and the Account Reconciliation Tracker—ART). Proficient experience working in health care programs including Facets and Macess.

Research and communicates business needs, break-fix issues, and improvements of finance systems to technical staff ensuring a thorough understanding of front-end processes and expectations can be met.

Tests front-end performance updates within financial systems. Documents findings to determine whether results meet end-user expectations and conveys this to the developers.

Attends biweekly SPAR Kanban meetings and gives status updates on stories related to my markets.

Verifies the integrity of monthly results by completing various analyses and interpreting the data, communicating these findings with other departments, which results in recognizing optimal revenue.

Experience reading EDI billing response files such as 276/277.

Verbal, written, and interpersonal communication skills used in daily job functions.

Anthem, Inc., 08/25/2014-02/28/2016, Virginia Beach, VA

Finance/Accounting Operations Specialist

Promoted to Financial Accountant Senior

Supports monthly and quarterly reconciling and reporting of the general ledger as it pertains to Cash Receipts.

Conducts independent analysis for the purpose of resolving complex and varied work process issues. Collects and recommends business improvements both systems and resource related.

Receives, validates and enters PHI and financial information into finance systems and processes cash/check deposits.

Adheres to maintained internal controls and tracking reports for reconciliations and analysis.

Documents standard operating procedures and assists in the training of new employees.

Anthem, Inc., 05/27/2014-08/22/14, Virginia Beach, VA

Operations Audit Intern, Internal Audit

Works independently but under the supervision of the Senior Auditor to perform activities such as: verifying reports against source documents for reliability, analyzing business reports to test for irregularities in order to validate accuracy and conclude on the effectiveness of internal controls and assisting in audit close processes.

Negotiates and exchanges ideas to devise test steps that best assess business issues in order to develop appropriate diagnostics and/or ensure compliance with approved business policies, procedures and contracts.

Performs additional research by interviewing audited customers in different business cycles to determine regulations or policy compliance requirements.

Collaborates with the audit lead to identify issues, their impact and root causes. Communicates these results with audit management.

Composes logical and comprehensive audit work papers, memos, flowcharts, and reports supporting test objectives, test work performed and conclusions reached.

Demonstrates attention to detail and the ability to prioritize and manage multiple projects with efficiency in regard to deadlines.

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