Dear Hiring Manager,

I would like to share with you my resume and express my strong interest in this position. I am a motivated self-starter with extensive experience in leading large transformational change programs, building teams, and department leadership. Having been a senior management consultant for the past several years, I have had the opportunity to build a diverse skillset across multiple disciplines. I am seeking to transition my career to full-time status where I can share the experiences and skills that I have developed in my years as a management consultant into a long-term relationship with your organization.

In my most recent position, I led a team of over 40 IT service professionals at Tower Health to create and deliver an enterprise technology service model for an organization with over 200 locations, based on data, a clearly defined structure, and a strong focus on customer service and fostering IT / Business relationships. In my previous positions, I established policies, developed strategies, and led the successful implementation of several complex organizational change initiatives across all facets of organizations. I have proven expertise from both the tactical and strategy perspectives, implementing governance and controls while establishing trusted relationships in every situation.

I am looking forward to meeting with you to discuss my qualifications and the value that I will prove with your organization.

Warm Regards,

Andrew Hallac

908-***-****

adgrfn@r.postjobfree.com

ANDREW A. HALLAC, MS, MBA, PMP

908-***-**** (cell) / adgrfn@r.postjobfree.com / http://www.linkedin.com/pub/andrew-hallac/7/953/8b6/ Achievement Highlights

• Strategic and tactical leader for transformational change and operational effectiveness

• Motivated self-starter with a record of building collaborative and customer-centric teams; hiring, coaching, and retaining top talent; fostering business relationships, and advocate for the end user experience

• Business & technology investment and service delivery optimization leader

• Successful record of IT Service Management delivery, infrastructure systems and database re- platforming, business & systems process design, new product development & implementation, and large- scale enterprise program/project management & delivery, including Healthcare and Hospital Integration

• ServiceNow implementation experience in multiple industries

• IT Asset Management (ITAM) and CMDB sponsor and team lead experience

• Director of a team of over 40 staff members and budget management in excess of $18M EXPERIENCE

Director, Field Services

Tower Health Reading Hospital, Reading PA Mar 2019 to May 2020 Interim Director of the Field Services organization delivering hands-on technology support services at over 200 locations across the Tower Health system of hospitals, practices, and ambulatory care centers. Responsible for integrating a decentralized technology organization to form a data-driven and efficient Field Services team. Lead the department to select and implement new end user technology and deliver standard and timely on-site support for technology deployed across the enterprise, including desktop computing, mobile devices, enterprise collaboration tools, public display systems, and installed software.

Sponsored the IT Asset Management program - staffed and built the ITAM program to manage and track technology assets from procurement to disposal across the health system. Adoption leader for ServiceNow Incident and Request Management, and sponsor for Hardware Asset Management.

Centralized the IT service support model to form a new enterprise Field Services team, defined staffing levels, hired expert resources, and improved IT service delivery efficiency & overall user satisfaction. Director / Senior Consultant – IT Service Strategy, and Delivery Holly Consulting, multiple client locations May 2017 to Mar 2019 Management consultant working on-site with client leadership at Chubb Insurance, GAF, and L’Oreal to define IT Service Management (ITSM) strategy, processes, and ServiceNow implementation roadmaps. Directed cross-functional teams to develop workflows and technology solutions and to implement ServiceNow Demand Management, Project and Portfolio Management (PPM), Asset Management, Incident & Change Management. Defined strategy and plan to and established enterprise Configuration Management Databases (CMDB). IT Service Management lead for Microsoft Office to G-Suite. Facilitated transformational change and adoption. Senior Infrastructure Program Manager Consultant

NBCUniversal, Englewood Cliffs, NJ Feb 2016 to Dec 2016 Defined and operationalized the program strategy and governance framework to remediate enterprise Cybersecurity audit findings. Directed communications, program objectives and vision to leaders and key stakeholders across all NBCUniversal business units and technology teams.

• On-boarded Enterprise Cybersecurity Committee that included executive level leaders from various control functions including IT Security (Application and Cyber Security), Infrastructure, and Risk.

• Managed ServiceNow Asset and Configuration Management (CMDB) build strategies and integrations. Andrew Hallac

Senior Program Manager Consultant

EmblemHealth, New York, NY Aug 2013 to Jan 2016

Implemented and operationalized a new Managed Care product (FIDA), building the largest product platform in New York State for both Medicaid and Medicare eligible members.

• Established new HIPAA compliant business and technology processes, systems development, and a new java-based CRM system to deliver member-centered services. Managed portfolio of over 300 projects & requirements, defined and directed teams supporting five major work streams.

• Developed the Program Business Case consisting of $10 million in revenue and 56% IRR with a budget of over $15 million. Established Center of Excellence (COE) / governance model, functional work streams, objectives and roadmaps.

• Coached and directed a team of 16 Project Managers, analysts, external advisory vendors (PwC), and leads from multiple business & technology departments. Aligned teams for a successful product launch.

• Successfully lead teams through a series of NYS/Federal readiness audits, regulatory filings, and 70+ production releases. Chaired regular Executive leadership and core team meetings. Information Governance and Management Program Manager Consultant Novartis, East Hanover, NJ Mar 2013 to Aug 2013

Implemented a series of mandated Risk Management policies and the Information Security enterprise control framework in preparation for a major IT audit.

• Directed compliance reviews with Application Development, Information Security, IT infrastructure, and the PMO to demonstrate infrastructure and GxP application alignment to Risk and Security policies. Program Manager Consultant

Horizon Blue Cross Blue Shield of New Jersey, Newark, NJ May 2012 to Mar 2013 Directed and implemented multiple regulatory and association mandates through the full PMLC/SDLC; recruited and directed project teams of Project Managers and Business Analysts. Managed IT program budget of over $6 million. Conducted EPMO stage gate reviews.

Portfolio Manager Consultant

MetLife, Somerset, NJ Nov 2010 to May 2012

Managed the global integration and standardization of Infrastructure and Operations Support capabilities in 36 countries utilizing Clarity v.12. Program managed the Enterprise Infrastructure integration portfolio of over 70 initiatives.

• Lead infrastructure operations teams for the global delivery of the new PeopleSoft ERP platform, consolidation of the global Service Desk, and infrastructure support process standardization.

• Procured budget for integration activities and successfully lead the enterprise gate reviews. Senior Project and Program Manager Consultant

EmblemHealth, New York, NY May 2008 to Oct 2010

Directed a high priority enterprise integration program migrating an entire line of business onto the NY platform. Program managed all aspects of the HMO line of business integration from inception through post-production operational monitoring, including the migration of all member data, historical claims data to consolidate Data Centers, and changes to support legacy contracts. Managed $8+ million budget.

• Established governance model and work streams to focus on: Data Conversion of several years of legacy data, policies and contracts, Administrative system enhancements, and business / systems operations to resolve 600+ projects, changes, and requirements.

• Established the integrated schedule, built cross-organizational teams from over 40 functional departments, and a program team of over 70 associates. Created and deployed project management processes and controls. Reported directly to Executive Leadership.

• Achieved all objectives and delivered cost savings in excess of $7 million per year. Andrew Hallac

IT Services Manager

Major League Baseball, New York, NY 2007 to 2008

Managed IT service delivery and the IT project portfolio

• Established IT Governance and Control procedures, delivered measured improvement for customer responsiveness and IT effectiveness, successfully implemented a large IT Transformation program

• Directed the PPM selection team and implemented a new PPM (Daptiv) tool to manage all IT projects and budget

• Deployed the IT Service Catalog and governance model to control and dashboard SLAs Director of Technical Operations Service Delivery

Wyndham Worldwide, Parsippany, NJ 2006 to 2007

Directed complex technology and infrastructure project portfolio following enterprise SDLC and PMLC methodologies based on PMI, RUP, and Agile.

• Managed a team of project managers and business analysts. Defined PMO policy.

• Wrote Business Cases, secured funding, and directed several large ($500,000+) infrastructure projects, including the Central Reservation Systems platform upgrade, Call Center replacement, Service Desk platform implementation and migration, and Desktop Standardization.

• Negotiated and managed vendor contracts and SOWs with external partners PMO Manager Consultant

Morgan Stanley, New York, NY 2006 to 2006

Managed the IT Risk and Security - IT Service Management (ITSM) initiative.

• Initiated the ITIL-based Configuration Management Database (CMDB) to manage the enterprise infrastructure inventory and resource entitlements

• Developed ITSM initiative marketing materials for executives throughout the organization Program/Project Manager

BusinessEdge Solutions, New York, NY 2005 to 2006

PMO lead at Bank of America Securities (Global Credit Products organization) and Dun & Bradstreet clients.

• Managed IT Portfolio, Governance, and Dashboards for a large IT project portfolio to SDLC standards EDUCATION

Graduate Certificate in Cyber Security Management. University of Virginia. Anticipated completion 2021 Master of Business Administration, Operations Management. Temple University, Philadelphia, PA Graduate Certificate in International Business. Seton Hall University, South Orange, NJ Master of Science, Agricultural Economics. Texas A&M University, College Station, TX Bachelor of Arts, Economics. Tulane University, New Orleans, LA ADDITIONAL INFORMATION

• Certified Project Management Professional (PMP) from the Project Management Institute (PMI). Skilled in IT Release Management, full lifecycle Project Management, Process Re-Engineering, Workflow Analysis, Business Process Improvement, and Certified in ITIL (IT Infrastructure Library)

• Proficient in Software and Project Development (SDLC/PMLC) Methodologies, Project Portfolio (PPM) and Release Management tools and techniques

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