Manager Front Office

Heather Dickamore

*** ****** ***. ********** ** *5448 707-***-**** adgrf7@r.postjobfree.com

Skills & Abilities

MANAGEMENT

·Helpful and accurate communication.

·Interview individuals to determine needs and wants.

·Resolve complaints/ problems, while maintaining respectful and calm demeanor.

·Maintain and create work schedules and timesheets.

COMMUNICATION

· Communicate rule infractions or violations.

· Maintain logbooks, reports, and other documentation.

· Record incidents or events accurately.

LEADERSHIP

· Conduct trainings on rules and regulations for new employees.

· Prepare work teams.

· Delegate work among workers.

· Assess needs of workers and forward requests to directors as appropriate.

Education & Certifications

DEEGREES AND CERTIFICATES FROM SANTA ROSA JUNIOR COLLEGE

·Associates Degree: Business Administration 2016

·Business Management Certification 2016

·Certified Ethical Hacker Certification 2015

·IT Certificate 2015

ADDITIONAL COURSES TAKEN AT SANTA ROSA JUNIOR COLLEGE

·Intro to Programming 2020

·Adobe Illustrator 2020

UNIVERSAL PROTECTION SERVICES

·Certified Security Guard Card Holder 2014

GENERAL EDUCATION

·Marin Oaks High School 2008

Experience

OFFCIE MANAGER HEALDSBURG SIGNS INC 08/2019 TO PRESENT

·Managed front office (showroom) kept areas clean and organized

·Managed work calendar for the entire shop

·Kept office and production supplies stocked

·Assisted walk in customers and customers via phone and email. Taking new orders and calling on accounts when orders are finished

·Managed payables/receivables via QuickBooks and set up bank deposits

·Managed pricing/billing/estimates and invoiced completed jobs

·Recruited potential hires, screened and interviewed individuals for job openings, and conducted new hire training

·Processed payroll

·Project management: Conducted one of the biggest growing campaigns for going paperless increasing efficiency and accuracy

QA ANALYST (REMOTE) STONECROP TECHNOLOGIES LLC 07/2018 TO 07/2019

·Tested mobile and web applications

·Created and maintained test plans and test cases

·Reported and documented defects and bugs in tracking databases

·Managed projects and created procedures

·Collected data to create reports

CUSTOMER RESPONSE TEAM (REMOTE) STONECROP TECHNOLOGIES LLC 12/2015 TO 07/2018

·Provided customer support via phone and email

·Helped customers manage products and product orders

POST COMMANDER UNIVERSAL PROTECTION SERVICES 02/2014 TO 12/2015

·Performed supervision and security at Bodega Harbour HOA and The Links at Bodega Harbour

·Maintain a safe and secure environment for customers, employees, residents, and guests by patrolling and monitoring premises

·Wrote reports of daily activities, irregularities, and incidents

RSS 2ND ASSISTANT MANAGER O’REILLY AUTO PARTS 03/2012 TO 11/2013

·Assist customers and private businesses in finding the correct automotive parts in a professional and timely manner while also supervising workers on daily tasks.

·Open and closing procedures for work site

·Bank deposit and money preparation

RECEIVER BURLINGTON COAT FACTORY 09/2010 TO 03/2011

·Receive and process products from Fed-Ex and UPS

·Process data entry and inventory control

·Manage all deliveries to the store

DELIVERY DRIVER SMOTHERS AUTO PARTS 07/2008 TO 03/2010

·Deliver auto parts in a safe a timely manner

·Maintain customer service while on deliveries

Professional References

MIKE WILSON, FORMER MANAGER

707-***-****, adgrf7@r.postjobfree.com

NICOLE SCOTT, FORMER CO-WORKER

707-***-****, adgrf7@r.postjobfree.com

ASHLEY CLUCAS, FORMER CO-WORKER

707-***-****, adgrf7@r.postjobfree.com

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