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Customer service Hospitality

Shah Alam, Selangor, Malaysia
October 07, 2020

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TELEPHONE : +601*-****-***



● Masters in Business Administration,

James Cook University (October 2015 – December 2016)

● Ba (Hons) International Hospitality Management,

University of Brighton, (Sept 2012– July 2014)

● Diploma in Hospitality Management, Taylor’s University,

(March 2010 – March 2012).

● Malaysian Certificate of Education, SMK Bandar Utama Damansara (4), (2005 – 2009) WORK EXPERIENCE :

● Aubergine Catering Company

i. BMW Shorties Event (introducing young directors supported by the BMW company) Worked as a waitress serving at a the cocktail reception. ii. Chanel Event ( The art of Baudruchage )

Worked as a waitress serving at the cocktail style event. iii. Qatar Event ( Qatar Airways 10th anniversary dinner ) Worked as a head waitress coordinating for two assigned VIP tables. iv. Martell XO media launch (food pairing dinner with Martell) Worked as a head waitress coordinating an assigned table.

● Eastern & Oriental Hotel ( Penang )

(part of the 6 months internship program )

Waitress in the hotel’s fine dining restaurant and kitchen.

● DO & CO International Catering Company

Worked as a waitress serving at the F1 Sepang Circuit Paddock Club.

● The Westin Kuala Lumpur International Hotel

(part of the 6 months internship program )

Worked at the Front Office Department as a VIP Hostess.

● Westin Catering & Events

Worked as a waitress.

● Topshop/Topman

Full time sales coordinator for 3 summers.

Had training for visual merchandising on store layouts and mannequin dressing.

● Shangri-La Kuala Lumpur Hotel

Front Office Assistant at the Horizon Executive Club Lounge.

● Long Chim by David Thompson, Singapore (23/01/2017 to 21/12/2017) Management trainee for Front of House. Mainly under reservations.

● LAVO by Tao Group, Singapore (26/12/2017 to 12/07/2018) Worked as a captain cocktail server and was part of the pre-opening team.

● Suan Suan Restaurant, Cairns (09/2018 to 01/2019) Worked as an all rounder doing front of house and admin.

● Rydges Esplanade, Cairns (11/2018 to 01/2019)

Worked at the buffet, room service and banquet.

● Makan in Melbourne (05/2019 to 12/2019)

Worked as front of house all rounder.

● Operator25, Melbourne (10/2019 to 06/2020)

Worked as a front of house staff for table service cafe. LANGUAGES :

International English Language Testing System ( band score 7.5 /10 ) Converse, reads and write basic Mandarin and Malay. May converse and read in basic Cantonese.



Restaurant Office Manager

Long Chim Singapore

+ 65 8183 234

Frankie Ng

General Manager

LAVO Singapore

+65 90047456

Sonny Zhang

General Manager

SuanSuan Cairns

+61 409 702 09


Restaurant Manager

Rydges Esplanade Cairns

07 4044 905

Luke Adam-Allder

Restaurant Manager

Makan in Melbourne

+61 43234789

Andrea Laksana

HR Manager

Operator25 Cafe

+61 433 317 30

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