Tito K. Fritz

Butlers Way off Carmichael Road

Nassau, Bahamas P.O. Box CR56430

Cell Phone: 1-242-***-**** or 1-242-***-****

Email:adgrca@r.postjobfree.com

Objective:

To positively contribute to a reputable organization or business, wherein, I’d be able to enhance my skills through hard work, dedication, leadership and professional experience.

Education:

Bethune-Cookman University

Daytona Beach, Florida

Bachelor of Science Degree in Business Administration with a concentration in Management.

Graduation Date: May 12th, 2012

Work Experience:

August 2019 – Present Grand Hyatt @ Baha Mar Nassau Bahamas

Assistant Executive Housekeeping Manager

Supervises and coordinates activities of room attendants, house attendants, public area cleaners and floor supervisors.

Assist in managing and directing of the day – to day operations of all Housekeeping functions.

November 2018 – August 2019 Grand Hyatt @ Baha Mar Nassau Bahamas

Assistant Front Office Manager

Arrange staff scheduling.

Managing and training the Front Office Staff.

Dealing with guest concerns.

Ensuring the front desk provides a professional and friendly service for guest.

March 2017 – November 2018 Grand Hyatt @ Baha Mar Nassau Bahamas

Guest Reception Host

Register guests and assigns rooms. Accommodates special requests whenever possible.

Assists in preregistration and blocking of rooms for reservations.

Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

September 2015 – March 2017 Sandyport Beaches Resort Nassau Bahamas

Front Desk Supervisor

• Achieve quality results by leading front desk agents through training,

communication and empowerment.

• Resolve guest issues and complete special request to ensure guest satisfaction

• Helped to uphold the prestigious reputation of the property as one of the top 10

resorts in Nassau, Bahamas

• Providing excellent guest service, while ensuring efficient registration and billing

services

March 2015 – September 2015 Grand Hyatt @ Baha Mar Nassau Bahamas

Front Desk Agent

• Training on Opera Property Management System for Check-In and out guest

• Training for front desk procedures and resort policy

• Training on handling cash and billing systems

• Brand and hospitality training on Grand Hyatt

September 2014 – March 2015 (Bluegreen) Blue Water Resort Nassau Bahamas

Front Desk

• Responded to telephone and in-person request for information

• Improved customer service rating 20% since taking position through

implementation of providing feedback of visit through TripAdvisor

• Oversaw customer service issues and handles complaints or reported to

management

• Completed shift reports each day detailing reservations, check-ins/check-outs,

charges, and any other information requested by management

February 2013 – July 2014 Bluegreen Fountains Resort Orlando Florida

Front Desk

• Process up to 200 guest arrivals and departures per day

• Greet and welcome all guests with a smile and professional conversation

• Answer guest questions about hotel amenities and provide information

about local businesses or attractions that may be of interest

• Coordinate with housekeeping to ensure all special requests are handled

promptly

August 2010 – May 2012 Bethune-Cookman University Daytona Beach, Fl

Tele-counselor/Admissions Ambassador

Calling prospective students to attend the Bethune-Cookman University.

Data Entry: entering prospective student information

January 2004-August 2007 Paradise Island Harbourside Resort Nassau Bahamas

Bellman

Assist guest with luggage

Give information about the resort along with giving guest a tour

Reserve transportation for guest

Highlights

Skilled with telephone inquiries Proficient people person

Maintains professional demeanor Organized and able to prioritize

Multi- tasker Self Starter

Hardworking Time management .

Volunteer Work

United Presbyterian Church Community Service Project, Daytona Beach Florida

Turie T. Elementary -After School Tutoring Program, Daytona Beach Florida

References

Available Upon Request

Contact this candidate