Information Security Analyst
Resume:
Dinil Venugopal
Contact: +91-996******* E-Mail: adgrc2@r.postjobfree.com
Job Objective
Seeking Team Leader level assignments in IT Infrastructure Support, Incident Management, Project Management and ITIL Framework with a leading organization of repute
Profile Summary
An astute and competent professional with 11 years of experience in IT Infrastructure support, Project Management, ITIL framework, IT Incident & Problem Management, Customer Servicing and Risk Management
Currently associated with BNY Mellon International Operations, Pune as Information Security Admin Specialist
Proficient in providing complete technical support to the customers with a team of engineers which includes complete product support, process optimization, troubleshooting, etc.
Expertise in handling Irate clients
Excellence in employing Service Management Methodologies to build efficient operations integrated with strong incident and Problem Management
Hands – on experience in handling Project Life Cycles & Project Management Processes
Effective communicator with excellent relationship building skills; strong team managing & leading abilities
Core Competencies
Ensuring that the goals of the Incident Management process are achieved; detecting, logging, categorizing and prioritizing incidents; providing initial Incident Support
Resolving problems & issues within set timelines and developing the Knowledge Base; ensuring that the issue does not happen again
Assessing IT requirements of the organisation in terms of software, hardware and other peripherals / products, and handling procurement of the same
Attending day-to-day hardware breakdowns; managing preventive maintenance of the computers, by ensuring that hardware equipment function smoothly and controlling the movement of computer equipment
Handling Incidents and User Service Requests end-to-end ·
Coordinates activities for High and Critical Incidents.
Monitoring project progress as per scheduled deadlines for various tasks and taking necessary steps to ensure completion within time, cost and effort parameters
Employment Details
Since Oct’18 BNY Mellon Technology Ltd., Pune as Information Security Analyst.
Responsibilities’
Manages a small to medium-sized team responsible for identifying, analyzing, monitoring, and minimizing areas of risk that pertain to information technology.
Work with the project teams on implementing the defined Policies within Access & Identity Management (AIM) Governance system in SailPoint.
Processing initial, annual and interim recertification’s as per the compliance.
Implements IAM security strategy, manages program and initiatives, and liaises with business process owners for ongoing alignment.
Manages conduction of business risk assessments and development of risk mitigation strategies.
Manage Problems, to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT staff and Customers to ensure accurate and appropriate communications during Problems;
Manage user IDs (Password Resets/creates/revoke, deletes, modify privileges) in Production and working on UAT/Test environment for the Distributed, Mainframe and Applications after the required approvals have been issued Effectively communicating project status to project stakeholders.
Manages analysis and draws conclusions in order to recommend any resulting change needed to mitigate risk.
Develops and implements monitoring and metrics approaches, provides direction and guidance on reports and analyses and ensures recommendations are aligned with customer/business needs and capabilities.
Monitors budgets and schedules for projects managed by the team and ensures they are completed in a timely manner.
Participates in the recruiting process; instructs, assigns, directs and reviews the work of other information security analysts; prepares performance reviews and provides...
Manage and Contribute to the service improvement efforts of the team and implement changes in a positive way.
Since May’14 –Sep’18 BNY Mellon International Operations, Pune as Access control Manager (IAM)
Responsibilities:
Perform or assist with IT process reviews, internal audits, special reviews / projects, agreed upon procedure, developing Standard Operating Procedures etc. internal and external bank employees.
Assist in the development of performance metrics/ measurements for the user access attestations.
Work with the project teams on implementing the defined business Roles within Access & Identity management solution.
Provide support for the testing and QA of new and existing items under development or consideration.
Manage Problems, to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards
Since Nov’10 – Apr’14 BNY Mellon International Operations, Pune as Department Security Admin (IAM)
Responsibilities:
Knowledge on database and be able to write SQL queries to quickly extract data for reporting/trouble shooting.
Participate and deliver special projects/assignments such process improvements initiatives.
Managing internal Bank user i.d.’s and account for multiple APAC external Bank.
Managed and lead teams of five analytics to resolve complex technical issues.
Projects:
(Project Wexford) - Complete migration of 252 Users to new location in Wexford Ireland, for which we had to coordinate with the project manager, technical team, etc regarding the policies, procedures and as per we used to create the access for the users.
Transition from one business sector to start supporting 9 business sectors for 4 months, in which we had different business support like US, EMEA,APAC and we had to combine all support in one business.
Implementation of Share point for the record management process.
Aug’07 – Nov’10 Mphasis an HP Company, Pune
Growth Path:
11’07-02’09 Technical Support Associate (L1)
02’09-05’09 Technical Support Associate (L2)
05’09-11’10 Specialist Technical Support Associate
Highlights:
Successfully handled a team of 20 members
Instrumentally made continuous service improvements to quality section
Apr’05 – Nov’06 WNS Global, Pune
Certification
Certified in VCP 5.0
Certified in ITIL Foundation V3.0
Certified in MCSE
Certified in ISO 27001
CEH v10
Technical Skills
Conversant with:
oSailpoint
oProject Management
oIT Risk Management
oISO 27001
oAccess Management, Recertification
oCustomer responsiveness, Planning, Project Strategy, Performance measures.
oRemote Desktop Software
oActive Directory, Unix, SQL, SOX
Academic Details
2018 MBA (IT Project Management)
2007 B.Com
2001 12th.
1999 10th.
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