NAM T. NGUYEN

*** * ******** **, ******* du Chien, WI, 53821 P: 515-***-**** adgra6@r.postjobfree.com

EDUCATION

LUTHER COLLEGE Decorah, IA

Bachelor of Arts – Magna Cum Laude; Major in Communication Studies, Minor in Arts May 2018

Dean’s List all Semesters

Cumulative GPA: 3.85/4.0

K-Pop Dance Group – Koreality (Founder), PRIDE Club (Treasurer)

PROFESSIONAL EXPERIENCE

PRAIRIE DU CHIEN MEMORIAL LIBRARY Prairie du Chien, WI

Librarian Nov 2019 – Present

Assist with material reservation, checkout, and returns both in-person, online, and via phone

Host weekly events for patrons of all ages and varying interests

Help patrons with technology-related questions about computer usage, Microsoft Office, eBooks, etc.

Re-design and maintain library's website

GEICO INSURANCE West Allis, WI

Sales Trainer/Coach Oct 2019 – Mar 2020

Improved Quality results from 30% to 90% in 2 months

Increased closure rate from 5% to 20% in 3 months

Monitored recorded calls to provide customized coaching for each agent

Trained new agents to effectively sell and underwrite Property & Casualty Insurance products

Customer Service Supervisor In-Training Jul 2018 – Aug 2019

Top Supervisor within the first 4 months of supervision- First Quarter of 2019

Top Supervisor for Quality Referral Metric – June and July of 2019

Analyzed agents performance through various metrics/reports

Conducted extensive trending to identify coaching needs

Coached and motivated agents to deliver excellent customer service

Oversaw leave/absence/FMLA/ADAAA and HR-related matters for associates

KWLC RADIO Decorah, IA

Director of Social Media and Digital Content Dec 2016 – May 2018

Managed the radio’s social media, email, and website content

Designed, produced, distributed publication materials like photographs, videos, and posters to promote the station

Partnered with Chips Newspaper and local media to promote the station

Grew Instagram followers by 30% in the first 3 months

ADDITIONAL

Technical Skills: Microsoft Office, Adobe Photoshop/Lightroom, Adobe Audition, Adobe Premiere Pro, Final Cut Pro, Foundational programming (Python, C++)

Languages: Native Proficiency in both Vietnamese and English

Interests: Performing and Visual Arts, Cooking, Badminton, Dance, Fitness

Awards: Lambda Pi Eta Honor Society (inducted in 2016), Full-ride A*Star Scholarship for Excellence in Science (2009-2013)

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