JOANNE WESTON

San Diego, CA, *****

714-***-**** adgr9t@r.postjobfree.com

Hospitality –Food and Beverage- Sales and Marketing

Accomplished hospitality professional with sales, marketing, food and beverage and customer service background. Consistent history of performance excellence. Highly experienced with in-depth knowledge of field sales and event marketing. Maintained optimal performance environments for employees, motivating staff to work as teams. Talented in training and leading a variety of teams to achieve and surpass company objectives.

Sales Customer Service & Satisfaction

Team Collaboration Marketing Event Marketing Hospitality

PROFESSIONAL EXPERIENCE

SHAKESPEARE PUB & GRILLE, San Diego, CA 2013- PRESENT

Restaurant Shift Manager.

SHERATON SAN DIEGO HOTEL & MARINA, San Diego, CA 2018-2020

Server- Fine Dining

KELLER WILLIAMS METRO, San Diego, CA 2017-Present

Licensed California Realtor

PATSY'S SEAFOOD RESTAURANT & IRISH PUB, Laguna Niguel, CA, 1997-2013

Lead Server /Supervisor

MARRIOTT’S NEWPORT COAST VILLAS, Newport Coast, CA 2005-2009

The seven hundred-unit Tuscan inspired luxury resort is spread over seventy acres in the Newport Coast neighborhood of Orange County. Part of Marriott’s Vacation Club resort and development portfolio that has annual sales targets of close to one billion annually.

Events Marketing Executive (2008-2009)

Delivered services for Lifestyle, Sporting, Trade Show event planning to include: Research of demographics, rental space fee, design of booth and equipment suggestion. Responsible for keeping accurate performance records during event and provide data for post event analysis. Assisted management with setting sales and lead harvest goals for each event. Responsible for achieving sales targets. Fostered relationships with event promoters.

Attended all major travel shows in the western region throughout California, Arizona, Nevada, to sell resort vacation packages and drive sales leads.

Participated in major golf, tennis, and racing sporting events including the Toshiba Senior Classic, Celebrity Golf Event-Lake Tahoe, SAP Open, Champions Tour, Laguna Seca Speedway, Concourse de Elegance- Pebble Beach. Create awareness and identify opportunities for sales.

Increased awareness of Newport Coast Villas’ “Spa Pacifica” by assisting Spa Manager with design of marketing campaigns for spa product, service and merchandising. Participated in Spa Events within California and Arizona.

Accomplishments:

Selected by Management to assist with interviews and training of new associates.

Top performer each month; selected for yearly outstanding marketing achievement award.

Planned resort parties and all food and beverage for sporting event hospitality boxes and suites.

Sales Executive (2006-2007)

Delivered 90-minute sales presentations to prospective purchasers of Marriott’s Vacation Ownership program. Responsible for maintaining a minimum of 20% closing, capturing at least 10 referral leads per client, proper disclosure and execution of closing documents, and ensuring all guests left with a better feeling about Marriott whether they purchased or not.

Accomplishments:

Won “Rookie of The Year” 2007.

Sold over one million in sales annually at an average price point of $28,000 per week.

Marketing Executive (2005-2006)

Generated prospects for Marriott’s Newport Coast Villas sales presentations through phone solicitation and implementing of face to face sales techniques Responsibilities included: Cold calling and lead harvest. Appointment setting, selling of two to five night vacation package sales. Price range $158 - $598

Won “Marketing Executive of the Year” 2005. Over Two million in sales resulting from tours that I generated through package sales or appointments.

Recognized as Owner Service and Guest Relations specialist.

MARRIOTT’S NEWPORT BEACH HOTEL AND SPA, Newport Beach CA (2001-2005)

Full service Marriott resort located in the Fashion Island area of Newport Beach.

Restaurant Supervisor, Fine Dining (2001-2005)

Responsible for performing all front facing restaurant guest duties and to ensure optimal guest satisfaction and dining experience to include: Shift scheduling, station set up, inventory and stocking. Shift opening and closing procedures. Assisted manager and chef with event and party planning. Extensive knowledge of menu preparation and wine paring.

IRVINE MARRIOTT, Irvine CA (1999-2001)

Full service Marriott Hotel catering to business, group and convention patrons.

Server- Garden Terrace Restaurant

Responsible for ensuring guests have a memorable dining experience by delivering exemplary customer service and menu recommendations. Responsible for overall knowledge of all hotel services and surrounding area attractions.

EDUCATION

Leeds Polytechnic, United Kingdom, Associate’s Degree- Hotel Management

Granville College, United Kingdom

CERTIFICATIONS-TRAINING

California Real Estate License

Diversity, Sexual Harassment, Work Place Safety and Compliance

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