Group Rooms Coordinator

Deven Sweeney

*** ****** ****** *********, ** ***03

978-***-**** *****.*******@**.***

MISSION

Hotel Professional with the immense experience in world class Hospitality and hotel property management. Consistently recognized for excellent customer service, sales expertise, and the ability to leverage core strengths to increase profits. Strategic planner with the proven proficiency to reach both short-term and long-term goals. Recruits/develops/manages high performing teams resulting in improved guest satisfaction, maximized room revenue, and increased numbers of return visits.

EDUCATION

Fisher College, Boston, Massachusetts

May 2016

Bachelor of Science in Management

Hospitality and Tourism Concentration

WORK EXPERIENCE

Group Rooms Coordinator, Sheraton Le Meridien Charlotte Hotel Complex

Responsible for creating group bookings per client contracts

Provides assistance prior and during clients stay

Maintains and updates the register for booking and payment records of groups

Prepares monthly reports to submit an overview of the payments received from group bookings

Reviews contracts with corporate groups and ensures proper quotes of rates

Monitors group pick up, cut off dates, rate and room type availability to maximize hotel revenues and client/ guest satisfaction

Coordinates all group activity and information, including processing of reservation, rooming lists, advanced deposits, and group resumes to necessary departments

Audit all assigned group blocks, room rates and concessions against PMS per contract once group has turned definite

Guest Experience Specialist, Sheraton Le Meridien Charlotte Hotel Complex

March 2020 - Present

June 2019 – March 2020

Leads a team of five lobby ambassadors at a dual property complex hosting the Le Meridien Charlotte and the Sheraton Charlotte Hotel with a total of 605 guest rooms and 65,709 square feet of meeting space

Manages staff members and delegate tasks as necessary

Trains staff in hotel protocols

Assists Front Office Directors as well as the General Manager with tasks such as creating employee work schedules, checklists, and departmental meetings

Arranges staff scheduling

Handles interviewing and hiring for lobby ambassadors

Handles brand standard content for property and takes ownership of seasonal programs

Provides excellent customer service per the standards of the hotel and assist in situations to ensure customer satisfaction

Housekeeping Supervisor, Hotel Commonwealth Boston

October 2018 - June 2019

Assigned room attendants their duties and inspected work for conformance to prescribed standards of cleanliness

Investigated complaints regarding housekeeping service and equipment and took corrective action

Obtained list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments

Evaluated records to forecast department personnel requirements

Prepared reports concerning room occupancy, payroll, and department expenses

Sales Assistant, Hotel Commonwealth Boston

April 2018 - November 2018

Coordinated liaison between sales department and other sales related units

Ensure all hotel facilities are up to standards set for customers

Coordinates with customers on due dates for rooming lists, cut off dates, BEOs, contracts, etc.

Present event spaces to both corporate, wedding, and event customers

Front Office Supervisor, Hotel Commonwealth Boston

September 2017 - October 2018

Assist the front office manager of a 245 guest room 4.5 star boutique hotel in downtown Boston through a staff of 5 front desk agents, 2 concierge, valet staff, and 2 assistant managers

Oversee and control average guest occupancy, staffing formulas, guest history database, room inventory, employee supplies, staffing, and all guest requests

Deliver expert concierge as well as services across the front desk, front bell and door, and guest areas Provide excellent customer service per the standards of the hotel and assist in situations to ensure customer satisfaction

Front Desk Agent, Hotel Commonwealth Boston

June 2016 - September 2017

Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing

Recognized for ability to handle and resolve confrontational guest situations

Provided excellent customer service, tourism information and completed end of shift reports

Read through logs to determine day's events in order to best accommodate all guests

Answered inhouse calls and took care of guest requests

Made upcoming reservations over the phone

COMPETENCIES

PMS Experience: roomMaster, OPERA, GoConcierge, ALICE, Lightspeed, GXP, Kipsu, CI

Working effectively and remaining calm in high pressure situations, creative thinking, problem solving, trouble shooting, and handling competing priorities

Handling multiple projects and meeting deadlines, planning, organizing, budgeting, and scheduling

Microsoft Office

Food Protection Manager Certification, ServSafe May 2015

Qualified to perform food safety practices in compliance with the FDA Food Code

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