Curriculum Vitae of Koena Mbodi

Contact Number : 079-***-****

Address : * **** ***, ****** ******, Radiokop;1724

Email : adgr50@r.postjobfree.com

PERSONAL DETAILS

Nationality : South African

Identity Number : 860-***-**** 080

Date of Birth : 17 February 1986

Marital Status : Married

Languages spoken : Sepedi, English, Venda, Zulu and Sotho

State of Health : Excellent

Availability : Immediately

Driver’s License : Code 10

Transport : Own Car

EDUCATION AND QUALIFICATIONS

Secondary / High School Education

Highest Grade Achieved : Matric

School Attended : Motlishi Secondary School

Graduation Year : 2004

Tertiary Qualifications

Qualification : Paralegal Practitioner

Institution Attended : University of Cape Town

Graduation Year : 2020 - Completed

Modules Enrolled : Introduction to South African Law

: Sources of South African Law

: Classification of South African Law

: Introduction to the Legal and Paralegal Profession

: Private Law and Civil Law procedures

: Criminal Law and the Law of criminal procedure

: Business Law

: Organisation and personal effectiveness

: Courts and alternate dispute resolutions

: The Constitution and the impact of HIV/AIDS on the law

: Human Rights

: Legal comparison and perspective on the Law

: Legal language and reading

: Legal writing skills

: Legal argument, logic, interview and oral advocacy skills

: Legal research skills

Qualification : Public Administration and Communication

Institution Attended : UNISA

Graduation Year : Incomplete

Major Subjects Studied : English for Academic purpose

: Fundamentals of Communication

: Public Administration (Nature, scope)

: Developing information skills

: Communication context & application

: Organizational Communication

Structure and functions of Public Service

COMPUTER SKILLS

Microsoft Word, Excel, Outlook, Power Point

OBJECTIVE

I aim to be an asset to any company I work for. I am experienced, self-motivated, energetic and hardworking. I possess highly transferable skill sets, including but not limited to strong Entrepreneurial and Management abilities, Customer Service Management, Sales as well as Administration and Communication skills.

EMPLOYMENT HISTORY

Company Name : Royal Anushka Mobile Boutique

Position Held : Own Company-Manager

Dates of Employment : June 2017- July 2019

Reason for Leaving : Looking to grow into new challenges

Overview of Duties and Responsibilities:

Overseeing distribution of fashion and beauty products

Timely & accurate invoicing of clients

Resolving queries and liaising with relevant parties

Communication, branding and representing of the company

Responsible for Customer relation and management.

Responsible for Admin and Accounting of the company

Overseeing Marketing of the company

Drive values and mission of the company

Responsible for sourcing and sales of products

Company Name : Amadeus IT Group

Position Held : Customer Service Centre Team Leader-Africa

Dates of Employment : March 2016-May 2017

Reason for Leaving : Family Responsibility Reasons

Overview of Duties and Responsibilities:

Worked in conjunction with the Marketing department and Account management department

Ensuring all customers receive prompt, friendly and accurate Customer service

Fill in Customer Service Centre Manager duties when necessary

Responsible for OneView and Admin role and Training

Responsible for opening Incidents Reports when issues are experienced on OneView and building Service Level Agreement structure

Building relationships with service providers so that Customer Service Centre can build up a database of contacts to use when major issues arise

Meet with providers face to face to help resolve major issues

Build a marketing platform for the Customer Service Centre, sending out regular news flashes and handy hints

Get a social media platform going

Assist with promoting new solutions

Analyze monthly Customer Service Centre cases and think of ways to reduce calls using marketing tools

Building a consultative workshop portfolio

Analyze monthly Customer Service Centre cases to establish problematic issues and conduct consultative workshops in order to reduce impact on Customer Service Centre and keep Account Managers informed of the outcome

Company Name : Comair Limited

Position Held : Customer Service Supervisor

Dates of Employment : April 2007- March 2016

Reason for Leaving : New opportunity

Overview of Duties and Responsibilities:

To improve and maintain customer service excellence by minimizing complaints and increasing compliments.

To ensure compliance with all policies and procedures to maintain operational excellence and minimize risks.

To improve the handling of service disruptions in order to reduce disruption complaints and increase compliments.

To support the company's financial objectives by promoting cost control and adhering to customer relation guidelines.

To perform general management functions to ensure effective running of the department.

To take responsibility for effective manpower planning.

REFERENCES

Name : Nhlanhla Mhlongo

Position : Customer Service Manager

Company : Comair Limited

Contact Number : 011-***-****/072-***-****/072-***-****

Email : adgr50@r.postjobfree.com

Name : Susan Ontong

Position : Customer Service Centre Manager

Company : Amadeus

Contact Number : 011-***-****/ 073-***-****

Email : adgr50@r.postjobfree.com

Name : Sifiso Nkawu

Position : Airline Operations Manager

Company : Comair Limited

Contact Number : 011-***-****/082-***-****

Email : adgr50@r.postjobfree.com

Name : Heather McAllister

Position : Contact Centre Manager

Company : Comair Limited

Contact Number : 011-***-****/082-*******

Email : adgr50@r.postjobfree.com

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