Dynamic, Energetic, High Achieving, Confident, Results Driven Business Relationship Manager

Strong in Business Development and Relationship Management, Customer Satisfaction and Portfolio Retention Recognized consistently for high performance

Demonstrated ability to source high quality loans utilizing consultative sales approach Strong operational and analytical abilities

Exceptional Customer Satisfaction and Presentation Skills Small Business Relationship Manager- Santander May 2018-Current Build and deepen relationships with Portfolio clients $500k-5MM in Annual Revenue Prospect New Business utilizing COI and Client Referrals and Qualified Branch leads Dedicated resource for Branch Bankers as subject matter expert on Business Accounts and Loans Loan originator for LOC, Vehicle and Equipment, Debt Consolidation and Commercial Real Estate Accomplishments:

2018 Customer Satisfaction 89%, Portfolio Retention 98% 2019 Customer Satisfaction 91% Portfolio Retention 97% 2019 Q2 & Q4 Top Performer

2019 Lending Booked Year End Ranked #1 Regionally

2020 Q1 Customer Service Star Recipient

2020 SBA Champion Team

Retail Sales Operations Manager-AT&T April 2014-January 2018 Drive market sales results by creating and implementing sales plans and measurements with means to measure accountability

Create and deliver written communications for the New England Market to the Retail Sales organization on policies, promotion, marketing, compliance, contingency and continuity Accomplishments:

2016 Increased Market Audit score average from 82% to 90% 2017 Created and implemented quarterly Business to Business Call Blitz for retail resulting in 25% increase in Business Sales YOY

District Retail Sales Manager-AT&T November 2011-April 2014 Multi-store District Manager overseeing 6 Retail Store locations with over 100 million per year in annual revenue driving one-time and recurring revenues

Developed a culture where customer satisfaction is highest priority Accomplishments:

Increased district ranking from bottom 10% to top 10% nationally and maintained through 2014 Increased district customer satisfaction to top 3 in the Market and maintained through 2014 Increased district ranking from 15 of 16 districts to top 3 in the Market and maintained through 2014 Loren Jane Sarno

41 Highland Avenue West Bridgewater, MA 02379

Phone 508-***-**** • E-mail adgr0q@r.postjobfree.com

www.linkedin.com/in/lorensarno

Retail Store Manager-AT&T March 2010-October 2011

Successful leader in Level 3 Retail Store with 15 direct reports responsible for day to day store operation and all aspects of sales

Change behaviors and culture in a store that was underperforming operationally and in customer satisfaction to exceed all metrics through coaching and developing Accomplishments:

2011 108% to plan in Opportunities, 125% to plan in Gross Adds, 108% to plan in Accessory revenue 2011 Increased annual audit score by 23 points

2011 increased customer satisfaction from 53% to 85%+ on a company goal of 72% Regional Manager Business to Business-AT&T November 2007-February 2010 Hire, coach, and develop Business Sales Account Managers to exceed goals for new account acquisition and existing account growth through side by side selling an coaching Utilize advanced selling techniques and solution selling skills resulting in successful data and wireless voice penetration

Transition team from Inbound Retail Sales to Outside Business Development Organization Accomplishments:

2008 109% plan in Gross Activations

2009 127% plan in Gross Activations

Account Manager Franchise Division-AT&T (Cingular Wireless) December 2000-November 2007 Develop, foster and manage relationships with Dealer Principals, Dealer Management and Dealer Retail Sellers in 25 Agent locations

Accomplishments:

#1 of 26 in MRC March, April, May, June, July, and August 2007 Top 3 of 26 in Feature Revenue per opportunity in March, April, May, June, July, and August 2007 Top 3 of 26 in Power Ranking March, April, August 2007 Education

Bachelor of Science- Framingham State University, Framingham, MA Credit Certified- Omega