Muhammad Altaf Majeed

Doha, Qatar

adgqzt@r.postjobfree.com

+974********

Summary

Over 15 years of test lead experience including 4 years at Canada’s second largest bank (CIBC), Dubai Customs and Du.

Experience in SAP/NetWeaver, Siebel, People Soft, Dominos/IBM Lotus Notes, and all web-based development technologies

Experience in test coordination, status reporting, managing test execution and defect management

Strong understanding of relational databases including Oracle and SQL Server

Experience in programming and query languages including SQL, C, C++, Java and Cobol

Experience in testing SAP/Oracle/ERP applications

Strong understanding and experience in agile software development methodology in SCRUM framework with short duration iterations (Sprints)

In-depth knowledge of JIRA tool for agile process and test management in agile framework

In-depth knowledge of testing process, automation concepts and best practice

Hands-on experience in manual and automated functional testing

Hands-on experience in performance testing using HP LoadRunner

Extensive experience in using test management tools HP ALM for test case development, requirement management, traceability, defect management and status reporting

Excellent communicator and team player with good organizing, analytical, problem-solving skills and ability to perform under tight deadlines

University degree in Computer Science from USA with 4.0 GPA

Work Experience

System Engineer – Lead Tester

Qatar Petroleum – Doha, Qatar

August 2010 - June 2020

Responsible for all efforts for system testing of SAP NetWeaver and other web-based applications developed in-house. This included:

oReviewing preliminary documents and providing estimates

oReviewing business requirement documents, design documents, technical specification documents, system specification requirements and performance requirements

oWorking with business analyst/developers, SMEs, business users to understand requirement, clarify any ambiguities, discover unthought-of scenarios and get details not included in BRS

oIdentify any gaps between business requirements and design documents and missed or misinterpreted requirements

oGetting business sign offs for any missed features due to technical reasons

oEnsuring entry criteria is met by inspecting unit test results and test readiness checklist

oDevelop high level test cases to have them reviewed by business analyst/developers so that both are on same page in terms of our understanding of the business requirements and avoid defects later in the software development life cycle

oPrioritize requirement based on their risk (impact on business, complexity, probability of failure)

oDevelop detailed and clear test cases based on requirement prioritization, containing prerequisite, description, steps, expected results, test data, test ids.

oEnsure proper coverage of requirements using traceability matrix

oExecute multiple cycles of testing in HP ALM and reporting defects until no new defects are discovered

oReport defects containing short descriptions, long description, steps to re-produce, severity, priority, screen shots, release version etc.

oAssist developers in narrowing down the cause of the defects

oReporting project progress status to project manager and reporting manager

oEscalating any risks, issues or deviations from plan in timely manner to appropriate level of management

oChair defect meetings to resolve outstanding defects

oDistribute status report to management

oDevelop and distribute test summary report

oTest change requests (review changes, develop test cases, execute test cases, report and track defects, regression test impacted area and provide test summary reports)

oDevelop and maintain test processes for in-house projects and change requests

oUse test management tool, HP ALM, for test cases, defects and traceability among requirements, test cases and defects

oTrain new team members, assign them tasks and review their work

Responsible for overseeing and managing system testing and performance testing of all SAP NetWeaver and other web-based applications outsourced to vendors. This included:

oDevelop test strategy and other template and assist vendors in filling them out

oDevelop testing process and change requests for vendor-based projects

oReviewing completed test strategy and providing feedback to ensure it meets company's standards and processes

oReview and understand statement of work, business requirements in the contract, performance requirements and technical requirements

oReview and approve test strategy and test cases and traceability matrix prepared by vendors ensuring all requirements are met

oAssisting vendors in setting up test environments within company premises

oLead and oversee entire system testing process to ensure company's testing process and test strategy/test plan is being adhere to

oReview and approve test results and assess exit criteria for system testing and entry criteria for User acceptance testing

oWork closely with vendors, users and project managers to assist with user acceptance testing

User Acceptance Test Lead

Dubai Customs – Dubai, UAE

August 2007 - August 2010

Lead UAT teams for several projects at Dubai Customs’ technology department, including eClearing and ePayment systems, and Enterprise Tax Management System for Value Added Tax System

Worked with business and SMEs to understand business requirements and processes to come up with real life test scenarios covering all requirements and features of applications under test

Created templates for testing artefacts and assisted in improving testing processes

Reviewed test plans and test results of system testing to ensure exit criteria for system testing have been met prior to beginning UAT

Developed and presented UAT test strategies and test plans to businesses

Leveraged and practiced software verification industry best practices

Performed risk assessment and test prioritization

Recruited, mentored and guided test analysts responsible for preparing test cases/scripts

Reviewed test cases and obtained business sign-offs

Planned, coordinated and monitored test execution

Managed defects raised during UAT

Reported daily testing status to all stakeholders, escalated issues, and identified risks

Ensured 100% coverage of requirements through traceability matrix

Monitored progress, collected matrices, and ensured adherence to testing standards

Created templates for testing artefacts and assisted in improving testing processes

Automation Test Lead

Emirates Integrated Telecommunication Company (Du) – Dubai, UAE

August 2006 - July 2007

Responsible for planning, designing and implementing end-to-end automation to on-going system integration testing of billing and CRM during the launch of new telecom in Dubai

Interviewed, selected and trained resources for automation team

Established automation guidelines, standards and automation criteria

Designed automation framework for end-to-end automated regression testing

Worked with manual test teams to identify and prioritize test cases for automation

Designed automation framework and resolved issues related to test data, tool compatibility, automation environment, and cooperation of manual test team

Developed function libraries and object repositories using the best industry practice

Provided test tool training and guidance to the team in developing automated scripts

Developed guidelines and criteria for identifying test cases for automation

Developed modular automated scripts to create test data, execute test scenarios, and report results to excel based customized report

Implemented fully automated end-to-end regression testing containing hundreds of scripts (clean-up, data creation, account creation, customer creation, service creation, usage simulation, bill calculation, bill printing, CRM verification etc.) and executing in a sequence unattended while verifying and reporting results to excel-based customized regression test report

Coordinated the execution of automated regression test cycles for each new release

Integrated QTP (automation tool) with Quality Centre (Test Management tool) for pre-scheduled automated test execution and better reporting

Test Coordinator

Canadian Imperial Bank of Commerce (CIBC) – Toronto, ON

November 2002 - August 2006

Lead all testing efforts for projects including SIT, UAT and performance testing for many large and complex projects developed by development teams of different CIBC divisions

Managed testing teams up to 14 members

Provided testing estimates and developed work packages for testing efforts

Participated in requirement gathering, JAD sessions and walkthroughs

Developed, presented and obtained approvals for Test Strategy and Master Test Plans

Developed test strategies and master test plans

Developed and reviewed test requirements

Performed risk-based testing through risk assessment and test prioritization

Reviewed test cases developed by test analysts

Lead/coordinated and monitored test execution activities for system integration, user acceptance, regression, and performance testing phases

Provided daily test execution status to the management and project team

Ensured adherence to defined testing standards and best practices

Ensured adherence to test plan and reported any deviations

Identified and escalated any risks, issues and deviations from the test plan

Helped with performance and load testing using Load Runner

Facilitated knowledge transfer through coaching and training of testing associates assigned to projects

Successfully completed many major projects on time and under budget, receiving quarterly award in each of the projects

Evaluated, installed, purchased, and customized test management tool (Quality Centre/Test Director from Mercury Interactive)

Provided formal Quality Centre training to the entire testing group and supported them in using it for their projects

Worked as Quality Centre administrator and trained a permanent tester for this role

Represented our department in creating companywide testing standards and then presented the final version to the entire department in a series of presentations

Trained the testing team on performing risk-based testing, test prioritization based on risk assessment, and using the testing risk assessment tool

Received Top Performer award

Successfully secured Test Manager's position within the same company

Senior Quality Assurance Analyst

Bell Canada Enterprise (BCE) Emergis – Thornhill, ON

March 2001 - July 2002

Solely responsible for certification and testing of data-feeds (CDI) from Bell Nexxia

Identified and investigated the problems in CDI files including causes of failures in parsing data-feeds

Prepared and verified bills from the data feeds received for clients of Bell-Nexxia

Sole point of contact for the Bell-Nexxia client for all functionality related questions

Validated and tracked defects/variances raised by clients during UAT

Developed and executed test cases for new enhancements to the Ontario Bill Presentment System

Helped test team in executing regression test cases

Mentored junior testers in writing test cases, using test tools, and documenting testing artefacts

Implemented Test Director as common tool for test planning, tracing requirements to test cases, executing test cases, and tracking defects

Assisted with performance/scalability testing

Automation Test Lead

Enlogix Inc. (Alliance Data Systems) – Toronto, ON

February 1999 - March 2001

Evaluated testing tools and their implementations

Established standards, processes and best practices

Developed reusable function libraries

Created functional automated regression test repository

Developed clean-up and error handling scripts for unattended automated testing

Provided training for testing tools

Lead projects (meeting with developers, business analysts and users in order to create test plans, and coordinate the entire testing processes)

Helped writing test plans, test cases and traceability matrix

Helped QA manager in assigning work to testers and interviewing new candidates

Quality Assurance Consultant

Convergys – Itasca, IL

January 1998 - February 1999

Developed and executed test cases for new on-line CICS screens and enhancements to the existing CICS screens

Developed and executed test cases for new rate plans including verifying invoices

Estimated time for projects, and attended all project related meetings

Verified invoices for new rate plans and other enhancements to the system

Used Compuware's test tool 'Hiperstation' to perform regression testing of the CICS screens and "Autogen" to run batch jobs in a sequence

Used TSO/ISPF

Quality Assurance Consultant

Allstate insurance – Northbrook, IL

August 1995 - December 1997

Reviewed client requirements and estimated time for testing

Took part in all phases of the development lifecycle from design to implementation and then enhancements

Wrote functional test cases based on client specifications and the detail design documents

Facilitated walkthrough meetings for test cases

Wrote and executed manual test cases for mainframe programs

Reviewed test results with clients to obtain their sign-off

Maintained defects using mainframe-based tracking system

Promoted new code to production

Programmer

Illinois Student Commission – Northbrook, IL

March 1995 - August 1995

Worked as developer on a project at government organization for the state of Illinois, responsible for awarding scholarships and loans to students.

Education

Bachelor’s Degree in Computer Science

Northeastern Illinois University – Chicago, IL

Technical Skills

Windows NT, Windows XP Applications

MS Word, Excel, PowerPoint, MS Visio MS Project

C,C++, VS Script, COBOL, TSL, PL/SQL, HTML

Oracle, MS Access, SQL Server

Quick Test Professional (QTP), WinRunner, LoadRunner, Quality Centre, Test Director, QA Run, QA Manager, HP ALM, SQA Robot, Bug Central

Certified Banner - Gas Utility Billing and Customer Service System

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