Operations Manager
Resume:
Resly Tolentino Acedilla
BulacanCity, Philippines, 3003
adgqsz@r.postjobfree.com
adgqsz@r.postjobfree.com
Education:
College:
Course: Bachelor of Science in Computer Science
School: AMA Computer College Malolos
Address: Malolos, Bulacan
Duration: 2001-2005
Secondary:
School: Calumpit Institute
Address: Calumpit, Bulacan
Duration: June 1997 – March 2001
Certificates and Trainings:
Title: Complaints Management May 6, 2019
Company: Spartan Allied Service
Address: 7th Floor Mt. Arayat function hall BSA twin tower Ortigas
Title: Health Education Orientation Seminar March 1, 2019
Company: Office of the City Health Officer (Mandaluyong)
Title: Event Management Service NC III April 10 to May 09, 2018
Company: TESDA
Course: Restaurant Manager Trainee Program Jan 12, 2015 to
Mach 1, 2016
Company: Mang Inasal Philippines Inc.
Address: Mang Inasal Learning Lab, Eastlink Arcade,
Amang Rodriguez St. Corner Marcos Highway, Pasig City
Title: Management Trainee Development Program December 11, 2013
Company: Mang Inasal Training Academy
Title: Food Safety Training December 11, 2013
Company: Mang Inasal Training Academy
Title: Employee of the Month April 2011
Company: McDonalds Kuwait
R38 Salmiya Market
Title: Employee of the Month September 2011
Company: McDonalds Kuwait
R38 Salmiya Market
Title: Basic Pharmacy Training September 6-9, 2010
“Community Pharmacy Technician Course”
Company: Manila Diamond Hotel September 5 to 16, 2005
Title: Orientation Seminar for banquet Waiters and
Food Attendants
Work Experience:
August 2020 to Present: Waiting for the visa application to materialize
Position: Marketing Operation Officer
Company: Cinco Corporation (POTATO CORNER)
Office Assignment: Boni Office
Address: 2nd Flr CLART Bldg. Mandaluyong City
Date: March 04, 2019 – July 5, 2020
Reason for Leaving: Position was Redundated due to Covid-19 Pandemic
Handled customer complaints resolutions and developed action plans.
Developed Annual Operating Plans and regularly analyzed store performance in terms of sales,
Profit, and cost savings initiatives.
Conducted Retail Trade Analysis within the vicinity of store location to guarantee effective
Marketing strategies and cascaded the system wide sales and marketing plans seamlessly.
Can analyzed marketing movement to come up with an accurate action planning
Can conduct recruitment and interviews for new hires
Performed performance evaluation of store team members and created development plans
Coaching skills
PNL analyzation skills
Retail Trade Area Checking
Conducting Store Visit and Managing 31 Area Manager
Position: Store Manager
Company: Rustan Coffee Corporation (Starbucks Philippines)
Store Assignment: Vista Mall, Pampanga
Address: 3/F Urban Building, Sen. Gil Puyat Avenue, Makati City, Metro Manila
Date: July 11, 2016 – March 15, 2019
Reason for Leaving: Position is under valued
Manages the overall store operations, develops and executes strategic and operational plans, and makes day to day decisions to achieve business results, including cash handling, product quality management, and safety and security.
Builds positive relationships with partners and customers and delivers excellent customer service by connecting with them.
Leads the team in following operational policies and procedures, plans and executes training for partners, and conducts performance assessment and coaching.
Position: Restaurant Manager
Company: Seadweller Corp former Ricotta Cheese Food Exchange Inc.
Store Assignment: Mang Inasal Rob Malolos
Address: Mc Arthur Highway Malolos City Bulacan
Date: Dec, 5 2014 to May 4, 2016
Reason for Leaving: Career Advancement
Manages the overall store operations from floor control, dining, and production management, ensuring high standards on FSC (Food, Service, Cleanliness / Condition).
Maintains manpower reports such as weekly schedule, payroll, and training and development of assistant managers and store crew.
Reviews daily and monthly sales, plans and executes marketing plans, and regularly analyzes Profit and Loss reports.
Position: Restaurant Manager
Company: Soon UY Foods Corporation
Store Assignment: Mang Inasal Apalit
Address: McArthur Highway, San Vicente Apalit, Pampanga
Date: September 29, 2013 – November 30, 2014
Reason for Leaving: Transfer of Store Assignment
Manages the overall store operations from floor control, dining, and production management, ensuring high standards on FSC (Food, Service, Cleanliness / Condition).
Maintains manpower reports such as weekly schedule, payroll, and training and development of assistant managers and store crew.
Reviews daily and monthly sales, plans and executes marketing plans, and regularly analyzes Profit and Loss reports.
Position: Crew
Company: Almouserji Catering Company
Store Assignment: McDonald’s Kuwait
Address: Kuwait City, Souk Salmiya
Date: February 02, 2011 – August 11, 2013
Reason for Leaving: Finished Contract
Establishes a service-oriented culture in the store by role-modelling the proper communication and approach to customers.
Supervises store team members and ensures adherence to company policies and standard procedures.
Receives and checks deliveries, accomplishes product monitoring reports, and ensures proper stocking and wastage management.
Ensuring the customer journey will be delightful and the best experience
Championing the brand mission and vision
Train new crew about the process and execution
Accomplishing Checklist for Food safety Compliance prior to opening
Position: Area Supervisor
Company: The Generics Pharmacy - Apalit
Address: Apalit, Pampanga
Date: September 15, 2010 – February 01, 2011
Reason for Leaving: Transferred to Soon Uy Foods Corp (same owner)
Monitors the store sales and accomplishes PnL reports.
Crafts and executes marketing plan to achieve better sales performance.
Conducts regular area meetings, trains new team members, and facilitates team building activities.
June 2010 to August 2010: Searching for another opportunities for career advancement
Position: Customer Service Representative
Company: Interactive Technology Solution (I-Tech)
Address: Longos, Balagtas, Bulacan
Date: September8, 2009 – May 25, 2010
Reason for Leaving: End of Contract (Contractual Employee)
Assists customers in all kinds of queries and provides information on products and services.
Maintains customer records by constantly updating account information.
June 2009 to August 2009: Have been in Saipan USA as tourist to visit my biological family (sister’s& brother’s)
April 2008 to May 2009: Have been a part time wireless landline(commission basis sales representative)
Position: Clerk
Company: Conveyance Incorporated
Assignment: Bank of the Philippine Island
Address: Intramuros, Manila city
Date: September 5, 2007 – March 7, 2008
Reason for Leaving: Low salary (Contractual Employee)
Sort out approved checks for safe keeping
Record used check for company reference
File safe keeping for future client use.
March 2006 toAugust 2007: Decided to manage sari-sari store business to look after my wife’scriticalpregnancy.
Position: Banquet Waiter (On-Call)
Company: MCN General Services Corporation
Company Assignment: Manila Diamond Hotel (5 Star Hotel)
Address: Roxas Blvd, Malate Manila
Date: November 7, 2005 to February 10, 2006
Reason for Leaving: On-call employee
Note: Company was already closed
Initiates customer interactions and promote hotel products.
Assists in big catering events from setting up of tables, serving the dishes, and addressing customer needs.
Monitors the cleanliness and food safety adherence of all co-banquet waiters during the entire operation.
Skills:
Good written and verbal communication / presentation skills
Adept in MS Office applications
High level of analytical skills and innovation
Open for travel and fieldwork
Interests includes singing, hosting, and facilitating teambuilding activities
Personal Information:
Birthdate : October 23, 1984
Birth Place : Calumpit, Bulacan
Height : 5’10 ft.
Weight : 185lbs.
Age : 36
Sex : Male
Civil Status : Married
Religion : Born Again Christian
Nationality : Filipino
Driving Restrictions : Non-Professional (1, 2, and 4)
Character References:
John Raymond Cruz JFC International HR Manager +63-919-***-****
Clarisa Balanquit Cinco Corporation HR Manager +63-977-***-****
Jon Sanoy Head Pastor Love fellowship International +63-925-***-****
Resly T. Acedilla
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