Customer Service Cash Handling

RESUME

PERSONAL DETAILS

NAME : YASOTHA A/P SUBRAMANIAM

CORRESPONDENCE NO.8 MEDAN CANTIK, TAMAN CANTIK

ADDRESS : ***** ***** ********* ****

BUTTERWORTH

MOBILE PHONE : 012-*******

NRIC NO : 680***-**-**** / A0988412

DATE OF BIRTH : 11TH JUNE 1968

HEIGHT/WEIGHT : 1.65 m / 56 kg

GENDER : FEMALE

RACE : INDIAN

RELIGION : HINDU

MARITAL STATUS : MARRIED

PREFERRED LOCATION : BUTTERWORTH, PENANG

E-MAIL ADDRESS : ************@*****.***

SUMMARY OF PROFESSIONAL QUALIFICATIONS

A competent and highly motivated professional, having 24 years of vast experience in Credit Control, Credit Processing and Branch Operations in the Financial Institution. Qualifications include:

Posses excellent interpersonal, analytical and organizational skills

Superb negotiation skills with the ability to interact with customers, establish and maintain positive relations.

Proven loan processing and credit analysis abilities and loan recovery – through knowledge of acceptable and legal collections practices.

Demonstrated ability to work well (and competently) under pressure

Persistent, patient and composure in handling customer’s needs and problem solving.

Require minimum supervision. Self-starter.

PROFESSIONAL EXPERIENCE

EMPLOYMENT HISTORY

MBf FINANCE BERHAD SEPT 1994 – OCT 1998

Credit Head - Loan Processing

Job Description

Interview potential individual and corporate customers for loan application

Analyze vital documents and conduct site visits.

Preparing Credit Report, Financial Analysis, Credit Analysis

Supervise processing loan applications.

Liaise with solicitors on legal documentation

Complete monitoring of loan disbursements.

Monitor recovery activities. Recovering payables.

Customer Service – Attending to customers’ requirement.

MBf FINANCE BERHAD OCT 1998 – APR 2002

Hub Credit Control Executive

Job Description

Supervise recovery activities on Housing, Mortgage, Islamic Banking and Credit Guarantee Corporation (CGC) Guaranteed Loans for operating, Non-Performing, Written Down and Written Off Accounts.

Institute legal action against defaulting borrowers.

Liaise with solicitors on summons and foreclosure proceedings.

Liaise with CGC for claims against defaulting accounts.

Attending Land Office inquiries and auctions.

Customer Service and site visit.

AM FINANCE BERHAD APR 2002 – JULY 2004

Head – Retail Receivables

Job Description

Supervise recovery activities on Housing and Mortgage Loan.

Institute legal action against defaulting borrowers.

Liaise with solicitors on summons and foreclosure proceedings.

Attending Land Office inquiry and auctions.

Restructure / reschedule defaulting accounts.

Customer Service and site visit.

AMBANK BERHAD AUG 2004 – JUN 2018

Senior Executive - Operations

Job Description

Cash handling and daily reconciliation – chief cashier

Customer service and problem solving

Manage overall branch-level accounts operations

Preparation of daily, weekly and monthly reports to management

Monitor inward and outward cheques clearing

Supervise front-desk Tellers job functions

Monitor overall branch administration

In charge of any branch level events preparation

Provide sales lead to achieve branch budget

Telegraphic Transfer / SWIFT and RENTAS

Foreign Currency Accounts

Note : In June 2018, I opted for MSS. (Mutual Separation Scheme) and currently unemployed.

TRAINING

The following courses / training were attended during employment with MBf FINANCE, AMFINANCE BERHAD & AMBANK (M) BHD

Quality Productivity Improvement Process (QPIP)

Internal System Training

MBf Banking System, Loan Recovery System, Advanced Loan System & Debt

Manager System

Rentas Via E-AMBIZ

Service Role Modeling

Group GL Release, TM5 : Pilot and Phase 1

Group WEB ARS/OT System

AMLA

ASNB

Fraud Detecting

EDUCATION

1994 : Bachelor In Accounting – Bacct (Hons) from Universiti Utara Malaysia

1988 : STPM - 5 Principles – St George’s Girl School, Penang

1986 : SPM - Grade 1 – Polo Ground Secondary School, Penang.

1984 : SRP - Grade A – Polo Ground Secondary School, Penang

LANGUAGE PROFICIENCY

Spoken : English, Bahasa Malaysia and Tamil.

Written : English,Bahasa Malaysia and Tamil.

Contact this candidate