Erika Hendrawan

808-***-**** adgqpq@r.postjobfree.com www.linkedin.com/in/erikahendrawan

EDUCATION

Brigham Young University-Hawaii Laie, HI Dec 2020 Bachelor of Science in Hospitality and Tourism Management

• Minors: Linguistics

• Certificate: TESOL

CERTIFICATIONS/TECHNICAL SKILLS

American Hotel and Lodging Association (AHLA) June 2020 Certification in Hotel Industry Analytics

Software Programs

SAP Dashboards, SAP Lumira, Tableau, ERPsim, SAP Crystal Reports MS Office: Excel, Word, PowerPoint WORK EXPERIENCE

Facilities Management Office Assistant Brigham Young University - Hawaii Laie, HI Jul 2020 – Present

• Responsible to input 50+ work orders from different departments on campus to the WebTMA system daily

• Ensure that the data provided from the WebTMA system matches to the actual daily inventory

• Develop the punctuality and accuracy of the project submissions Student Intern Terra Nova Cabins West Yellowstone, MT Sep 2019 – Dec 2019

• Developed an excellent rapport with 150+ guests weekly resulting in positive feedbacks on Booking.com and other online booking platforms

• Adapted to operate ResNexus Reservation System to make reservations via phone or in-person

• Responsible for creating the employees’ weekly work schedules

• Improved the social media marketing platform by developing more modern and trendy content to attract additional 200+ viewers

Student Lead (Asst. Supervisor) Polynesian Cultural Center Laie, HI Jan 2015 - Oct 2015

• Trained and supervised 5+ employees in operating duties as assigned

• Enhanced organizational skills by managing the Award Winning Ali’i Luau for 500+ guests daily

• Excelled in exceeding guests’ expectations as demonstrated by becoming the Employee of the Month in May & Aug 2015 and the Leader of the Month in Sep 2015 VOLUNTEER EXPERIENCE

Full-Time Representative Dec 2015 – July 2017

The Church of Jesus Christ of Latter-day Saints Indonesia

• Improved teamwork skill by working with different partners for more than 1 year

• Developed excellent communication skills by interacting with different people each day

• Led and trained 5+ volunteers for more than 1 year

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