SANDY RICE ***** North Canterberry Drive • Phoenix, AZ 85023 480-***-**** • adgqmd@r.postjobfree.com Seeking a position in… OFFICE ADMINISTRATION Leadership • Organization • Customer Relations • Meeting Time Lines • Decision Making Experience in Coordinating, Planning and Supporting Daily Operations and Administrative Office Functions. Consistently Deliver Great Customer Service and Build Positive Relationships. EXPERTISE INCLUDES: • Business Development • Customer Service • Business Operations • Staff Management • Sales / Sales Management • Negotiations • Team Building • Communications • Billing Generation • POS Software / MS Office • Claims Management Software “I am dependable, punctual, and a very quick learner. You will find I am extremely organized and always get things done in a timely manner. Basically, I have great communications, strong customer service skills, work well with others, follow directions, and handle high stress work environments comfortably.” – Sandy Rice PROFESSIONAL EXPERIENCE CRDN OF ARIZONA, Phoenix, AZ August 2012 to March 2020 Certified Restoration Dry Cleaning Network Office Manager • Accountable for managing business operations, handling all incoming calls from insurance adjusters, and responding to over 50+ emails daily. • Generated billing to be sent to insurance adjusters and contractors for textile restoration services. • Dealt with insurance industry personnel, contractors/contents cleaning companies and property owners. • Scheduled company drivers (4), and hired and supervised a team of 5 employees. • Interacted with customers, accepted payments, and maintained customer service satisfaction while consistently managing all the details. EDUCATION • High School Diploma, Reynolds High School, Freemont, CA INTERESTS • Animal Rescue