Customer Service Sales

DIANA LAW

Mobile +34-608-***-***

adgqll@r.postjobfree.com

SUMMARY

Successful Customer Service Administrator and guest relations, with comprehensive experience working for top-level multinational companies in the United States and hospitality industry enterprises in Spain and UK. Great customer service skills and hotel day to day issues. Extensive hands-on experience in credit and collection, AR and general accounting. Fluent in English and Spanish, US and EU citizen.

PROFESSIONAL EXPERIENCE

BEST HOTEL COSTA BALLENA, Chipiona, Cádiz, Spain June 2019 - Present Hotel/resort with 618 rooms, part of a large Spanish resort chain.

Guest Relations and General Manager Support

Public relations

Evaluate degree of customer satisfaction through surveys.

Solve problems, doubts and complaints.

Teamwork.

Interdepartmental relations.

Reception support.

HOTEL PALACIO CASA DE CARMONA, Carmona, Seville June 2018 - May 2019

Boutique hotel with 33 rooms www.casapalaciodecarmona.com

Front Desk Assistant Manager

Guest service representative.

Front desk duties and responsibilities.

Reconcile room reservations and back office.

Outstanding customer service and guest relations.

Sales of rooms and services.

Handle all types of complaints.

PMS system, Hotelogix, booking.com, expedia.com, etc.

Assists in Food and Beverage department.

Check-in, check-out, payments and cancellations.

Night audit.

LA CHANCA, Barbate, Cádiz, Spain (www.lachanca.com) 2015 - March 2018

Manufacturer of canned, salted and cured tuna, cod and anchovies.

Sales Representative/Customer Service

Responsible for over 100 customers in the territory of Southern Andalucía.

Doubled the customer base since being assigned to the sales territory.

Customer service, problem solving, maintain customer s satisfaction.

LA ALGARINA-DISTRIBUTION DELIGHTS, Chipiona, Cádiz, Spain 2008 – 2017

Part- time own business, gourmet store and distribution of gourmet products.

General Manager

Responsible for sales, invoicing, purchasing, administration, credit & collections and customer service.

Successfully opened my own business during very challenging economic conditions/environment in Spain.

PEACOCK HOTEL, Henton, Oxfordshire, UK 2004 - 2007

Boutique hotel with 26 rooms.

Duty Manager

Front desk operations, room reservations, payments, check in, check out, customer s issues.

Reconcile daily transactions of all accounts.

Developed training manuals for several departments (reception, basic accounting/sales ledger, food & beverage).

Responsible for staff management and training of new staff.

Increased Food & Beverage revenue by 40%.

Increased Bookings by 45%.

PHELPS DODGE WIRE & CABLE, Coral Gables, FL 2000 - 2004

Worldwide Wire and Cable Division of Phelps Dodge Corporation, with $900 million annual sales and manufacturing sites in North America, Latin America, Asia and Africa. Acquired by General Cable in 2007.

International Accounts Receivable Specialist

Maintained customer accounts resolving deductions, credit memos and price adjustments.

Contacting customers for collection of unpaid balances, adjustment issues and unresolved items.

Day to day reconciliation of customer s receivables, orders and adjustment of PO s.

Cash applications, balancing accounts, end of month postings.

RICHARDSON BRANDS, Miami, FL 1997- 2000

Candy and confectionary manufacturer/distributor with $300 million annual sales.

International AR and Credit & Collection Supervisor

Responsible for customer accounts, verifying and running credit checks and setting credit limits. Analysis, research and clearance of customer deductions.

Cash application, transactions posting, balancing accounts and account reconciliation for month end close.

AP Supervisor backup and responsible for training new associates.

NEWELL BRANDS, Freeport, IL 1994 - 1997

Manufacturer of consumer products with annual sales of $13 billion and well-known brands such as Rubbermaid, PaperMate, Calphalon, Sharpie, Graco and Oster.

International Credit & Collection Analyst

Responsible for setting up new international customers with credit limits, resolve billing disputes.

Daily contact customers with past due invoices, seeking prompt payment in accordance with company credit policy.

Assist Sales in building a broad and durable customer base while promoting respect for the company, its products and business practices.

BEST WESTERN HOTEL, Freeport, IL 1996 - 1997

Part time Customer Service, Receptionist

Front desk and receptionist duties, fielding and responding to customer problems and complaints.

Reservations booking and posting daily checks/transactions into accounting systems.

EDUCATION

Associates Degree in Business and Travel, Boyd School, Pittsburgh, PA 1993 - 1995

Grado Medio de Hosteleria, Instituto Salmedina, Chipiona, Spain. 2002 - 2004.

IT Experience: MS Office, Macola Accounting Software, Compass, Kenray AR Ssytems, Quickbooks, BPICS.

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