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Customer Care Manager

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
October 07, 2020

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Resume:

CURRICULUM VITAE OF

MOHAMED KHAN

*

Personal Information:

Surname: Khan

First Names: Mohamed

Home address: *, ******* *****, *******, **********, Durban, 4092 Telephone number:031-***-****

Cell: 081-***-****

Date of birth:1983-05-22

Identity number: 830**********

Nationality: South African

Marital status: Married

Health: Good

Driver’s license: Code 10 –C1 –with valid PDPR

Criminal record: None

Languages: English (good), Zulu (fair)

Educational Qualifications

High School: Meadowlands Secondary School

Matric subjects: English; Afrikaans; Mathematics; Physical Science; Technical Drawing; Electrical and Electronics

Position of Responsibility

held at School: Prefect and a member of the Pupils governing body. Skills gained during my career:

● MS Office 2010/2013 inclusive of:

● MsWord

● MsExcell

● MS PowerPoint

● MS Outlook

Mix Telematics tracking system

Accellos (Warehouse Management System)

ESS (Employee self-service system)Administrator

ISO 9001:2015 SABS Implementation course

Kerridge/Autoline

My career goals:

I would like to work in an organization where I can use my experience and skill in Logistics, Containerized Cargo, Warehousing and Distribution, Supervising and Admin. The job I am applying for is a good opportunity for me to work actively and productively in my field of expertise and apply my skill. My aim is to make a difference in my work-place through my contribution and to 1

touch the lives of my co-workers through my positive attitude. I am a person who can adapt to any environment and works well under pressure. I am a good problem solver and believe that prevention is better that intervention.

Careers History

1) Work Experience - Full-time

Name of company: Ola Ice cream Distribution (T/a BIZ Ice cream – Coastal brands) Position:Driver Code 8 (2002-2002)

Duties: Sales/Deliveries to KZN and surrounding

Position: Logistics controller (2003-2005)

Duties: Route planning-Load allocation -Pre-Load verification- Load capacity planning, Vehicle licensing-Vehicle maintenance References: Hennie Stander-Managing Director- 083-***-**** Daya Govender – Manager – 083-***-****

2) Name of company: Cargoworks

Position: Driver Code 10(2006-2006)

Duties: Deliveries and Collection in KZN

Position: Operations controller and Customer care(2007-2009) Duties: Route planning-Load allocation-

Vehicle tracking (Mix- telematics) &Reports

Radio communication with Drivers for collections and special instructions- Customer relations-

Updating National load Manifest

Maintaining day to day capacity load targets (JHB-EL-PE-CPT) Operation adhoc reports

References: Deon Ragavelu – Manager - 083*******

3) Name of company: Bakers Transport – Now known as Bakers SA LTD Position: Dispatch and Receiving controller (2010-2010) Duties: Printing load sheet and Tallysheets-Vehicle tracking

(Mix telematics)&Reports

Import/Export/Local and National load Scanning Stock in and out using WMS – (ACCELLOS)-Stocktaking

Position: Warehouse and Distribution Supervisor (2011-2018) Duties: Follow up on container deliveries to the facility. Ensuring that Containers from the Port are collected before Transnet deadline or moved into storage.

Supervise unpacking and packing of containers (Import/ export). Tracking containers using TPT customer portal.

Updating Navis for Exports with shipping line and getting Export containers scaled 2

at weight bridge.

Manage free days to collect full container and return empties from TPT

/Storage facilities and Empty depots–as per Customers SLA. Manage quantity of Adhoc staff required day in advance. De-briefing of drivers and giving out special instructions. Maintaining/ monitoring all WMS (Accellos) functions (XDOC, Imports and Exports.

Manage vehicle licensing and maintenance.

Port permit application and submissions for renewals. Local XDOC loads and delivery supervising.

Supervising monthly stock takes and balancing inventory on the WMS – (Accellos)

XDOC Customer relations daily.

Operation target reports

SHERQ Responsibilities

Assist with ISO 9001 requirements

References: Nazneem Khan

Cell : 065******* (current)-073*******(old)

4) Name of company: Supertech BMW Durban

Position: Internal Audit Assistant 2018-2018)

Duties: Auditing and verifying all payments released. ISO 9001:2015 Implementation (Work processes-Flow Diagrams.

- policies and Marketing and development).

Maintaining BMW Sales and Service dealer standards across the entire Supertech group for quarterly audits by BMW SA. Floor plan verification.

Acquire quotation for asset purchases with-in the Supertech Group. Business card ordering /name badge ordering.

OHS Committee chairperson (conducting monthly OHS

review meeting) OHS training arrangements.

Conducting unannounced stock counts across the group and compiling discrepancies reports.

Auditing all company activities on the Kerridge/Autoline system. References: Mahomed Sader - adgql8@r.postjobfree.com Financial Director – 078-***-****/031-***-****

Sivan Govender -- adgql8@r.postjobfree.com

Dealer Principle – 078-***-****/031-***-****

5) Name of Company: Maytex Linen (2019 – 2019)current Position : Warehouse Supervisor

Duties : Analyze shipment logs

Review timeliness of scheduled deliveries.

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Track inventory levels

Order new supplies in a timely manner

Constantly work to improve processes

Make suggestions for productivity improvements

Optimize employee workflow

Determine and track most important warehouse KPIs

Ensure that facility equipment is properly maintained. Communicate and collaborate with other team members Train, guide and evaluate new warehouse workers

References: Ismail Essack : cell 082*******

Interests :volunteer work.

traveling, fishing.

art, music (playing, listening)

job-related activities

Hobbies: Reading, Competition car audio and Camping Sport: Cricket, Chess and Fishing

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