Executive Director of Community Management
Resume:
Janet Monroe Salmon
adgqh4@r.postjobfree.com
Executive Level Management
Experience:
Executive Director of Community Management/Lordon Management Company 2004 - Present
• Direct supervision of management consultant services to over 230 communities ranging in value from $20 million to $170 million, all with having at least 100 single family residences each.
• Report directly to President/ Owner & Vice President of Operations.
• Direct supervision of 25 subordinate community managers in accordance with overall company policy, including performance reviews, addressing performance corrective action and dismissal if necessary.
• Executive level leadership and participation.
• Responsible for interviewing, hiring, training and developing of all new management staff.
• Develop and implement policies and procedures that increase interoffice productivity as well as client relations. Development of Employee Handbook and Compensation Plans.
• Staff and client dispute resolution.
• Marketing for and interfacing with potential clients. Attendance at and follow up with potential client interviews. Maintenance of client relations and customer satisfaction with focus on expanding the company portfolio from 170 communities to over 230 while under my supervision.
• Gather and interpret current market, geographic and economic trends that may impact our field. Report on such at monthly staff meetings.
• Oversee management of HOA budgets and approve expenditures for areas of responsibility. Provide year end figures to Budget Director and interface with community managers to ensure timely completion of budget and year end processes.
• Attend Board of Director meetings with subordinates to instill company involvement and demonstrate proactive approach to management.
• Travel to regional offices regularly to ensure company objectives are met.
• Creation of operational platforms, such as report templates, procedures and more that have directly affected the bottom line by addressing cost efficiencies and streamlining operations.
Community Association Manager & Director of Training/ Lordon Management Company (promoted) 2002 - 2004
• Maintain all responsibilities as Community Association Manager.
• Attend industry trade shows, and related speaking events to stay abreast of new procedures and services that can be fiscally beneficial to clients and community managers and present those items during monthly staff meetings.
• Expert knowledge of Microsoft Applications: Word, Excel, Power Point, as well as established software programs such as Property Expert and CRM applications.
• Developed training manual for new community managers: Budget analysis, contractor/vendor/service provider oversight and bidding procedures, accounting, capital improvement procedures other forums. How to plan, schedule, and coordinate general maintenance, major repairs, remodeling, and/or construction projects for the community, in conjunction with other departments. Created time management policies and streamlining techniques for more efficient and thorough action items follow through.
Community Association Manager/Lordon Property Management (promoted) 2001 - 2002
• All aspects of financial and community management for up to 10 communities of 100 homes or larger. At peak, managed 13 communities.
• Preparation and monthly review of financial reports for each community.
• Liaison for Board of Directors with all association contractors and members. Issuance of and management of all work orders and vendor services. Managed vendor work onsite at properties to ensure timely completion of work per approved scope or contracted work.
• Conduct routine site inspections, investigate all complaints, disturbances and violations and resolve/address the issues.
• Enforce all policies and procedures. Maintain compliance by ensuring all community records are maintained in accordance with all legal requirements.
• Identify and implement opportunities for increasing revenue including proposing and justifying capital improvements that enhance the asset’s value, optimize return on investment, and promote long-term financial growth for the community.
• Directly interact with the association committees and the Board of Directors within the Association governance model for the purpose of advisement and ultimate implementation of Board
Lead Management Assistant Trainer of Property Management Assistants/Lordon Property Management (promoted) 1998 - 2001
• Interviewing, recommendation for employing and policy and procedure training for all management assistants. • Maintained all administrative duties for top tier clients.
• Developed training manual and policies and procedures for all management assistants
• All administrative and customer service duties to assist property managers with client needs.
Skills & Expertise
Licensed Community Association Manager, CMCA Licensed Real Estate Professional, Training in Landscape Management, Drought Preparation, Arborist Techniques, Plant Identification, Irrigation Management, Landscape Extras, Roofing, Plumbing Procedures, Budgeting for Large Projects, Asphalt Projects, etc. QuickBooks, Outlook, Microsoft Office Suite, Property Expert, Smartsheet, Typing 85 WPM
References Available Upon Request
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