Customer Care Manager

Smruti Patel

**** **** ***** ****

South Lake Tahoe, CA 96150

Phone530-***-****

E-mail: *********@*****.***, or ***********@*****.***

SUMMARY

I am highly motivated and driven General Manager. I am successful at implementing strategic approaches to drive profitability and sales.Recognized for performance excellence in operations, and customer care. Strong ability to drive profits, control costs and achieve continuous process to improve. I am successful in motivating, training and developing team members to drive profits in a highly competitive environment.

I am driven leader with 23 years of experience in business planning and oversight. I am excellent at coordinating all activities, creating policies and actions. I am alway outgoing and enthusiastic leader and able to manage and motivate the whole team both front line and back line.

SKILLS

--Goal Setting

--Staff supervision

--Supervision and Training

--Customer relation

--Strategies and Goals

--Recruiting and Hiring

--Data Review and crunching numbers

--Calm under pressure

--Team building and Motivating

--Computer Savvy

--Sales and Clients Contracts

--Inventory and Rate Management

--Operation Management

--Advertising and Marketing

--Networking Abilities

--Employee Scheduling

--Excellent Communication Skills

EXPERIENCE

Start Date 03/05/1997 to Finish 01/1/2020

Business--Owner--Super 8 South Lake Tahoe

Start 01/1995 to 05/01/96

Crown Book Store-- Los Angeles

Start date 09/01/1990 to 11/01/1992

Ross Dress for Less Los Angeles

For my recent job I established, enforced and updated policies to keep business agile and responsive to changing market conditions. Enhanced operational performance by developing effective business strategies,procedures and boost bottom-line profitability.

EDUCATIONS AND TRAINING

Received certificate from Onlined Ed for Real Estate, Also received a Certificate for Women in Real Estate program

Got Real Estate certificate from Leader’s Choice Online(VanEd) --Completed(2019). Completed online course for Real estate called online Ed.com

Been at cooperate conference and signed up for classes and training in Sales, Marketing, General Manager, Revenue management, Communication skills, and customer service

Bachelor of Arts: Fashion Merchandising at University PCDI online school--2000

Finished 2 years of undergrad from Sacramento State University--1988

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