CATERINA JOHNSON

**** ***** ******, *********, ********* 38024 731-***-**** adgq8n@r.postjobfree.com

Professional Summary

Registered Nurse with over 11 years of experience in nursing. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Received 100% compliance in three consecutive state audits.

Skills

Infection control proficiency

Controlling fundraising

OSHA and infection control adherence

Quality control monitoring

Policy and control implementation

Proficient in Microsoft Office

Independent, Sound decision-making and problem-solving skills

Excellent oral and written communication skills

Strong interpersonal and organizational skills

Strong analytical skills

Positive relationship building skills and ability to engage and motivate health behaviors in diverse populations

Ability to quickly identify and prioritize member needs and provide structured and focused support and interventions

Experience with Motivational Interviewing Techniques and Adult Learning Styles

Experience

Infection Control Registered Nurse, 02/2019 to Current

West Tennessee State Penitentiary-Henning, Tennessee

Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Resolved mass tuberculosis, HCV, and infectious disease problems, improved operations and provided exceptional client support.

Worked with acute ill customers to understand needs and provide educational service.

Drove operational improvements which resulted in savings and improved profit margins.

Maintained excellent attendance record, consistently arriving to work on time.

Receive requests for prior authorizations and ensure that they are properly and closely monitored within company set standards

Review accuracy and completeness of information requested and ensure that all supporting documents are present

Assist with medical necessity documentation to expedite approvals and ensure that appropriate follow-up is performed

Collaborate with other departments to assist in obtaining prior authorizations/appeals

Manage correspondence with internal customers as required

Document all interactions with internal customers within pharmacy system

Document all prior authorization information including approval dates, billing units, procedure codes, and prior authorization number in patient profile

Review denials and submit appeals as needed

Proactively work on prior authorizations that are due to be expired

Secure patients’ demographics and medical information by using discretion and ensuring that all procedures are in sync with HIPAA compliance and regulation

Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

Completes all required duties, projects and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of the leadership

Medical-Surgical Registered Nurse, 10/2019 to 04/2020

West Tn Healthcare Hospital- Dyersburg, Tennessee

Managed caseload of 6 patients simultaneously by providing bedside care, treatments, IV therapy and wound care.

Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques.

Educated patients, care givers, and families in diagnosis and prognosis, treatment options, disease process and management and lifestyle options.

Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.

Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered discharge instructions and follow-up care.

Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.

Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisions with current information.

Registered Nurse Mental Health Supervisor, 10/2016 to 02/2019

West TN State Penitentiary – Henning, TN

Developed team communications and information for group meetings.

Performed head to toe assessments and addressed concerns

Performed, documented, and educated clients on proper wound care treatments.

Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.

ICD 9 & ICD 10 codes

Assistant Director Of Nursing, Registered Nurse, 04/2016 to 11/2016

Oakwood Nursing Home – Dyersburg, Tennessee

Planned and assigned workload to 20-person nursing staff to direct patient care.

Collaborated with staff, management, and external groups to coordinate patient care.

Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.

Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.

Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.

Communicated with patients, ensuring that medical information was kept private.

Dialysis Nurse (LPN & RN), 06/2010 to 05/2016

DaVita Inc. – Dyersburg, Tennessee

Analyzed emergency situations and took prompt action to save lives.

Utilized computer healthcare database to perform duties, maintain records and prepare reports.

Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.

Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.

Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.

Monitored patient reactions after administering medications and IV therapies.

Educated patients and answered questions about health condition, prognosis and treatment.

Performed triage on all incoming patients and determined severity of injuries and illnesses.

Registered Nurse, 05/2015 to 04/2016

Volunteer Home Health – Dyersburg, Tennessee

Equipped patients with tolls and knowledge needed for speedy and sustained recovery.

Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.

Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.

Gathered lab specimens, ordered testing and interpreted results to diagnose patients.

Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.

Medical-Surgical License Practical Nurse, 01/2008 to 06/2010

Dyersburg Regional Medical Ctr – Dyersburg, Tennessee

Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.

Provided direct patients care, stabilized patients and determined next course of action.

Updated team members on changes in stability or acuity.

Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patients’ interactions and interventions in electronic charting systems.

Quality Assurance Inspector, 06/1998 to 04/2008

Jimmy Dean Foods Factory – Newbern, Tennessee

Recommended changes to assembly and production lines based on repeat product issues.

Oversaw machine operation and assembly personnel for compliance and adequacy.

Kept detailed records of quality and imperfect products.

Completed and processed paperwork and reports outlining proper and improper operations.

Checked facilities for compliance with sanitation and disposal procedures as part of comprehensive inspections.

Teller Associate, 07/1997 to 06/1998

Union Planter Bank-Dyersburg, Tennessee

Rapidly and efficiently prepared customer and ATM cash and change orders.

Completed highly accurate, high volume money counts via both manual and machine driven approaches.

Provided high level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.

Upheld strict financial controls by keeping funds secure and accurately transferring monies.

ICD 9 & ICD 10 codes

Education

Bachelor of Science: Nursing, August 2020

University of Memphis – Memphis, Tennessee

GPA 3.59

Magna cum laude

Associate of Applied Science: Nursing, May 2015

Dyersburg State Community College – Dyersburg, Tennessee

Member, Phi Beta Kappa

Awarded the “Most Friendly Award”

License Practical Nurse: Nursing, May 2009

Tennessee College of Applied Technology @ Newbern-Newbern, TN

Perfect Attendance Award

Surgical Technologist: Nursing, May 2007

Dyersburg State Community College-Dyersburg, TN

Member, Phi Beta Kappa.

References are available upon request

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