Executive Assistant Office
Resume:
Denise Sanchez
Westchester, IL. *****
adgq6m@r.postjobfree.com
Summary
Dedicated and focused. Who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project and company goals. Seeking a role of increased responsibility and authority.
• Self-directed
• Fluent in Spanish and English
• Advanced computer skills
• Excellent communication skills
• Proper phone etiquette
• Critical thinker
Accomplishments
• Multiple accreditations and certificates for Hospital Approvals & Access
• Approval and access to multiple Hospital Operating Rooms and Sterile Processing Departments
• Multiple OSHA/HIPPA and FDA certificates
Experience
Executive Assistant & Front desk/Reception- Affinity Health Corp, 02/2020- Present
Oak Brook, IL.
• Answer phone calls
• Office Cleanliness
• Process patient cash and card payments
• Maintain Staff and Physician CV’s
• Schedule patient appointments
• Call patients to remind them of upcoming appointments
• Send forms to Physician biller
• Input patient information into CTMS
• Patient chart retrieval
• Patient medical record request
• Handle all phone and E-Mail accounts
• Creating IT SOP’s
• Creating companies’ SOP’s
• Establish companies’ FDA Compliance as a Medical Service provider
• Maintain VPN Files/Organizational Structure
• Handle all equipment calibrations and certificates
• Handle CLIA Certification for Laboratory
• Handle DXA Calibrations
• Vendor Management
• Keep track of business cards an order when needed
• Handle public storage
• Maintain Internal Policies and Process Training
• Maintain HR Handbook and Training
• Create and maintain Office/Equipment Inventory
Procedures
• Office logistics/Purchasing
• Keep Inventory of Medical Supplies
• Research and Medical Supply Management
• Keep track of Conference Room schedule
• Building Liaison
Inventory Specialist- Medical Sales Rep, 03/2016-12/2019 GMA Surgical- Burr Ridge, IL.
Inventory Specialist
• Reported directly to the CEO and VP
• Assisted the CEO and VP in scheduling meetings, scheduling flights, making reservations and kept their busy calendar updated daily.
• Proofread Hospital contracts and pricing contracts before their submission
• Answered all calls and responded promptly to Hospital requests
• Handled issues/requests from clients/vendors/employees when CEO and VP were not available
• Received and logged daily shipments
• Shipped and logged inventory needs across the country
• Kept daily shipping and receiving logs updated
• Updated in house and field inventory logs daily
• Organized inventory room as needed
• Communicated inventory needs and Surgeons special requests directly to the CEO’s
• Communicated any and all complaints and issues from Surgeons to our Vendors and CEO’s
• Requested and logged inventory in a timely matter, making sure everything was delivered accordingly
• Submitted Custom Instrument Request forms as requests were sent over by Surgeons
• Researching and finding Vendors who provided our Surgeons special requests
• Inspected and trial of all instrumentation and implants to insure they were working properly prior to shipping them out for surgeries.
• Communicated with our Medical Sales Reps to ensure; they had everything needed for upcoming surgeries, they had submitted instrumentation and implants to Hospitals before cutoff times, the surgeons were happy with everything we were providing. Medical Sales Rep
• Maintained a healthy relationship with the Surgeon and their staff
• Ensured all special requests from the Surgeon were met
• Requested all instrumentation and implants requests by Surgeon for upcoming cases
• Submitted all instrumentation and implants to Hospitals Sterile Processing Department before cutoff times
• Arrived to Hospitals 2 hours before any surgery to ensure everything was set up in the Operating Rooms according to Surgeon preference
• Made sure all Nurses, Scrub Techs and Surgeon PA’s knew how to utilize our instrumentation and implants prior to Surgeries
• Prepared to troubleshoot any and all possible instrument/implant incidents
• Submitted billing to hospitals and back to our home office
• Made sure to submit and request replenishments for all implants used during surgeries. Executive Assistant- Accounts Payable, 03/2015-03/2016 Taylor Farms IL- Chicago, IL.
Executive Assistant
• Answered high volume calls on switchboard and directed to proper departments
• Open & date stamp all incoming mail
• Greet clients/vendors, determined nature of visit to direct them to specific destinations
• Communicated with clients and employees to answer questions and explain information
• Notify office managers and other personnel of problems, as well assisting in correcting these problems
• Schedule appointments and interviews
• Assist HR Manager in the search of new hires and other requests
• Perform general office activities, such as typing, answering telephones, operating office machines, processing all mail, filing and securing confidential materials.
• Assisted Accounting department throughout the month and month end closing
• Assisted CEO, CFO and VP with any requests
Accounts Payable
• Responsible for reviewing and processing a high volume of invoices (over 200) per week into the System
• Filed all checks for scanning, pulling backup invoices as needed
• Recorded voided checks into the system
• Handled incoming inquiries from vendors
• Resolve discrepancies with vendors
• Open & date stamp all incoming mail
• Maintain accounting files
• Sorts and review invoices and check request for proper account codes
• Answer call from vendors to resolve account payable issues
• Retrieved files for annual audit
• Process check request and expense reports for all employees
• Assist in monthly closings
• Created weekly and monthly reports of all checks that had been issued
• Data entry and filing of invoice
• Dispensed petty cash when requested to employees Receptionist/Inside Sales, 09/2013-03/2015 United
Scrap Metal- Cicero, IL.
• Coordinated meetings with department managers.
• Updated customer accounts and information on a daily basis.
• Managed incoming and outgoing calls for busy office.
• Screened telephone calls and inquiries and directed them to appropriate staff members.
• Answered customers’ questions and addressed problems and complaints in person and via phone.
• Scheduled and confirmed appointments for entire management team.
• Communicated with customers via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles.
• Created weekly, monthly and quarterly reports for customers.
• Processed payments according to customer needs.
• Worked directly with the Sales team to price customer loads.
• Processed and distributed invoices to bill clients.
• Responded to all customer inquiries in a timely manner.
• Handled and processed confidential customer information.
• Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
• Organized meetings.
• Maintained office supplies by checking stocks and placing orders.
• Set up cleaned conference rooms.
• Traveled to Philadelphia and Virginia for support when new facilities opened. Customer Service, 05/2013-09/2013 Debt
Stoppers- Chicago, IL.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Addressed customer service inquiries in a timely and accurate fashion.
• Maintained up-to-date records at all times.
• Properly directed all inbound calls in phone queues to improve call flow.
• Worked with upper management to ensure appropriate changes were made to improve satisfaction.
English Teacher/Academic Coordinator, 11/2011- 12/2012 Schule Language- Queretaro, Qro.
• Personalized sessions designed for adults ranging from 1-3 hours.
• Worked one-on-one with students.
• Taught in groups of up to 6.
• Scheduled class dates for students.
• Made calls to confirm or re-schedule sessions.
• Was in charge of collecting monthly payments from students.
• Created teaching plans/schedules for other teachers.
• Created weekly and monthly tests for students.
• Organized holiday activities.
• Worked directly with the CEO to acquire new company accounts. Education
2009 Curie metropolitan High School- Chicago, IL.
High School Diploma Early Childhood Development
2013 Saint Xavier University- Chicago, IL.
Some College credits
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