Georgette Babici

Moorestown Township, New Jersey, United States

adgq4x@r.postjobfree.com 609-***-****

linkedin.com/in/georgette-babici-5045b931

Summary

Senior Credit Manager with over 20 years of experience managing A/R and customer billing processes in the office printing and document management sector. Well versed in A/R and collections, setting up complex service and maintenance contracts that include equipment costs (meter charges), supplies (ink, paper, printer modules). Record of accomplishment managing debt collections as a third party agent for the banking sector. Collect Outstanding Debts -- Locate and notified customers of delinquent accounts by mail, email or phone to solicit payment or offer payment schedules.

* Handled accounts for legal - CMI collection.

* Initiated service/supply disconnection.

Resolve Billing Issues -- Reviewed accounting and financial records. Checked the accuracy of figures, calculations and posting of business transactions recorded by others. Worked with the client to resolve billing issues.

* Reviewed customer's account and verified information. Completed research and provided the correct department information for adjustment. Verified account with adjustments and provided information to customer. Received payment for the accurate invoice.

Manage Incoming Cash Flow -- Tracked all payments made to the company and provided management with regular updates and proposed actions.

* Processed and checked status of COD's; Credit Card Payments/ACH Payments.

* Received payment and posted amount to the customer's account. Process Financial Documents -- Processed invoices, receipts and other financial statements.

* Signed vouchers and purchase orders (PO).

* Processed contract accruals, assisted the contracts department with renewals. Enter Customer Data -- Update customer contacts, maintained customer files with all billing details, including billing plans, billing cycles and monthly charges.

Experience

Accounts Receivable Specialist

Heritage Business Systems, Inc.

Jan 2020 - Sep 2020 (9 months)

Stewart, A Xerox Company Heritage Business Systems Inc. A Xerox Company Accounts Receivable Specialist

Maintained A/R Records, prepared statements, bills and invoices. Process credit card payments. Provide financial and administrative support to ensure the receipt and accounting of payments. Recorded transactions by posting receipts and resolving discrepancies. Responded to customer inquiries regarding account.

*A/R Department - Credits / Adjustments / Posting / Aged Account Report / Statements Georgette Babici - page 1

*Follow up on CASH Deals that are COD

*Handle accounts for Legal - CMI collection

*Run Credit Card Payments

*Sign Vouchers and Purchase Orders

*Managed SAM's and Compliance Depot

*Process Contract Accruals

*Assist Contracts Dept. with Renewals

*Update Customer Contacts

*Locate and notify customers of delinquent accounts by mail, email or phone to solicit payment.

*Receive payment and posting amount to customer's account.

*Initiate service/supply disconnection on past due accounts.

*Check the accuracy of figures, calculations and posting pertaining to business transaction recorded by other workers.

Credit Manager

Heritage Business Systems, Inc.

May 2018 - Jan 2020 (1 year 9 months)

Directly supervise and coordinate the activities of account receivable clerks and administrative support workers. Check the accuracy of figures, calculations and posting pertaining to business transaction recorded by other workers. Compile data, compute fees and late charges, and prepare invoices for billing purposes.

*A/R Department - Credits / Adjustments / Posting / Aged Account Report / Statements

*Follow up on CASH Deals that are COD

*Process Billing / Invoices

*Account Setup for new customers

*Handle accounts for legal - CMI collection

*Run credit card / ACH payments

*Sign vouchers and purchase orders

*Locate and notify customers of delinquent accounts by mail, email or phone to solicit payment.

*Receive payment and posting amount to customer's account.

*Initiate repossession proceedings or service/supply disconnection.

*Keep records of collection and status of accounts. Contracts Administrator

Heritage Business Systems, Inc.

Oct 2009 - May 2018 (8 years 8 months)

Enter all contracts/cancellations/customer conversations in OMD & E-Automate. Previewed entire deal to verify accurate information. Entered new customer information into system (OMD, E-Automate), entered new contracts and terminated old agreements if needed.

*Adjust meter rolls resulting an increase/decrease in customer's meter readings.

*Review and properly set up service contracts.

*Analyze and resolve billing issues (wrong meters, cancellation of contracts, final billing, swaps, etc.)

*Create and maintain spreadsheets for Major Accounts.

*Support other departments(Supplies, Service & A/R with customer issues/questions).

*Send out S-Web letter near end of each month for meter reading requests.

*View all invoices before they are mailed out.

*HX Report in OMD daily reviewed. Missing meters viewed daily in E-Automate. Georgette Babici - page 2

*Setup warranty, contact name,email and fax # in TL for service department. Collections Manager

MRS Associates

2008 - 2009 (2 years)

Managed delinquent accounts for Capital One and a collections team to secure payments before charge-off.

*Organized team of 10-12 reps and track progress.

*Bonus program to recognize collectors for achieving monthly goals.

*Brought delinquent accounts down by securing payments, settlements, or balance in full. Senior Branch Administrator Facilitator

Pitney Bowes/Imagistics

2000 - 2007 (8 years)

Entered all contracts, cancellations in Oracle. Previewed the entire deal to verify accurate information. Entered new customer into system.

*Reviewed and setup service contracts and maintained files for major accounts.

*Analyzed and resolved billing issues.

*Answered incoming calls regarding customer issues. Product Specialist

Ricoh USA, Inc.

1990 - 1995 (6 years)

Technical Hot Line Support

* Provided technical assistance to technicians over the phone.

* Programmed CHIPS for so ware updates.

Education

Lincoln Technical Institute-Pennsauken, NJ

Industrial Electronics Technology/Technician

1986 - 1988

Burlington County Vocational Technical HS

Electronics

1982 - 1986

Skills

Negotiation • Customer Service • Strategic Planning • Customer Satisfaction • Contract Management • Debt Collection • Accounts Receivable (AR) • Credit Management • Microso Office • Technical Specialists Honors & Awards

ACE Awards - Ricoh USA, Inc.

Georgette Babici - page 3

Received ACE awards for all Technical training courses taken during employment with RICOH Corporation. Georgette Babici - page 4

Contact this candidate