Sales Analyst

David N Clark

**** ******** *****, ** ******, MI 49085

Mobile: 269-***-**** - *********@****.***

Professional

Summary:

o Project Management: Balance Quality – Led $ million projects using PMI Standards: Clarify ‘Scope’, Manage ‘Cost’ within budget, & Control ‘Schedule’ in achieving deadlines. o Leadership: Turninng ‘Red Flags’ into ‘Partnered Solutions’ – Building trust by counseling with leadership, clarifying risks, and actively participating in problem resolution planning. o Business Analyst (BA): Support Business Strategic Strategies - Engaging Business Leaders, Subject Matter Experts, IT Staff, Off-shore Service Providers, and Third Party Vendors in identifying, planning, & implementing controls to minimize risks. o Operational Excellence: Reduced Incidents By 50% - Cataloging Knowledge MGMT (KM), Process MGMT, Root Cause Analysis, and Continuous Service Improvement (CSI). o Change Management: Led Smooth Deployments - Identify stakeholders, engage key business involvement, clarify communication channels, and focus on achieving planned ROI. o Internal Controls: Reduced Audit Findings by 75% - Executed Bi-Annual SOX & Operational Audits: Focused on understanding “Why” business controls exist. o Detailed Oriented: Persuade Change – Simplifying Complex Business processes by Substantiating the Facts: Flowcharting, BI Tools (SQL), Data Analysis, & Diagraming. o Productivity Software: Communication - MS Office365, Visio, Project, & QuickBooks. o Business Systems: SAP R3, MDM, PRMS, iSeries, EDI, B2B, S2S, and SAP Workflow. Education: MBA - Master of Business Administration – (Focus: Information System MGMT) Western Governors University, Salt Lake City, UT - (2010-2013) BS - Bachelor of Science – (Cum Laude)

Western Carolina University, Cullowhee, NC - (1996) Work

Experience:

Information Control Analyst - iTechAid - (2008 - Present) o Advising non-profit leadership organizations about; Business Continuity, Good Business Practice, Segregation of Duties, SOX Compliance, Risk Analysis, & Mitigating Risk. o Plan & Performed Internal Audits - Insuring business controls, Regulatory Compliance, Standard Operating Procedures / Guidelines (SOP/SOG) are being observed. o Implemented Internal Controls Safeguarding Business Assists and Mitigating Risk. o Use COBIT5 Framework in identifying Information Risk and to create a Plan of Action. Business Analyst (Sales & Marketing Systems) - RMC @ Stryker Corp. - (2013 - 2016) o Team change lead, used ServiceNow tools to organize Continuous Service Improvements

(CSI), manage production incidents, requests, capture requirements, created a “Knowledge Database”, and served as a liaison between cross-functional business & technical teams. o Managed SQL, organized web reporting supporting Corporate Leadership, Business Management, and Sales Staff for 5 exclusive Sales Force Units, culminating in managing 900+ sale territories, Percent to Quota (PTQ), Growth, Comparatives, & Penetration. o Report preparation for FDA auditing and legal purposes as needed, performed financial analysis, and validated sales reporting accuracy for Stryker’s $1.5 billion Instrument sales. PM Coordinator / BA (Procurement Systems) - Technisource @ Whirlpool - (2012 - 2013) o Managed MDM Web Portal Ramp-up for 5000+ Global Suppliers with multiple SAP ERP Back-ends, Identifying Break Points, Coordinating Short & Long Term Solutions Strategies. o Insured accurate financial reporting, quality, and supplier score card ratings. o Created a Global Helpdesk Team, Outlined Good Standard Practices, Documented Processes, Advocated Information Sharing, and Promoted Productive Teams Building Opportunities. David N Clark

4680 Woodland Drive, St Joseph, MI 49085

Mobile: 269-***-**** - *********@****.***

Work

Experience

Con’t:

Business Analyst (Automation Systems) - Keane Inc @ Whirlpool Corp. - (2008 - 2009) o Defined Accountability, Communication, and Developed Standard Reporting Practices. o Established Global Change Control Standard, Stabilizing Production Application. o Problem Management Office (PMO) - Conducting Postmortem Reviews and Planned Continuous Improvement Techniques using ccOPEX/Six Sigma thought processes. o Led Change Management Activities Across Functional Departments, Defined Clear Objectives, Developed Productive Teams, and Encouraged Collaboration. Work

Senior Business Analyst - Center of Excellence @ Whirlpool Corp. - (2005 - 2008) o Reduced Operating Cost by $500K, Systematized B2B Transactions, Automated Processes and Converted a Paper Workflow Processes into an Electronic Business Workflow. o Participated in Planning & Budgeting, Gathered Business Requirements, Wrote Development Specifications, and Created Project Teams for System to System Integration. o Led Deployment of New Business Processes at an Enterprise Level, Ensuring Business Ownership, and Developed Project Transition Support Plans. o Used ‘Road Mapping’ Promoting Business Collaboration and an Active Partnership. IT Operations Analyst - eCommerce & Procurement @ Whirlpool Corp. - (1999 - 2005) o Managed $15 Billion in Electronic Transactions (EDI/Edifact) Ensuring 100% Data Integrity. Turned a Failed Ramp-Up Project by Re-Clarifying Business Needs, Identifying Breakpoints, and Strengthening Change Control Standard; Resulted in System Dependability & Scalability. o Led Large Project Planning Teams for Enterprise System Upgrades; 500+ Suppliers, 1000’s of End-Users, and Maintaining Critical Business System Availability. o Engaged Third Party Off-Shore Support Teams by Clarifying Business Needs, Monitoring Communication, and Insuring Established Service Level Agreements (SLA) are Achieved. IT Operations Supervisor - Global Information Systems @ Whirlpool Corp. - (1998 - 1999) o Created Daily, Weekly, and Monthly Reporting, Established Direct Communications with Global Functional Leadership, Instituted Standard Operating Procedures (SOP). o Developed Operation’s Staff, Centralized Operations, Improved Problem Solving Skills, Streamlined Escalation Processes, and Consistently Achieving SLA Expectations. o Managed Scheduling for (25 FTE’s), Ensuring 7/24/365 Coverage for Global IT Data Center. o Developed Disaster Recovery Plan (DRP), Documented, Preformed Off-Site Storage Audit’s, and Executed DRP at Remote IBM Hot-Sites in New York (Sterling Forest). Training:

o PMP – Certified Project Management Professional (PMI) & PMI Michiana Chapter - (2018) o COBIT 5 – Certified Information System Risk Management Framework – (2018) o CISA – Certified Information System Auditor (ISACA) & CACS Volunteer - (2017 & 2018) o MISIT - Internal Auditing - (2016), IT Security Auditing - (2017), & SAP Auditing - (2017) o Acronis - Certified Engineer (Disaster/Recovery) - (2012) o ccOPEX - (Six Sigma) - (2005)

o Customer Champion – (Mentor) - (2003)

Achievements:

o Whirlpool Spot Award - Sales Order Processing - “Business Automation" - (2008) o Presenter at Esker DeliveryWare User Conference, New Orleans, LA - (2008) o Whirlpool Spot Award - Esker DeliveryWare - “Project Delivery" - (2006) o Non-Profit Internal Auditor (Southwest Michigan Volunteer) - (2005-Present) o Presenter Web Portal Developers Conference, Boston, MA & Washington DC - (2004) o Published in “Consumer Goods” trade magazine “Whirlpool Spin” - (2003)

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