Israel Figueroa III

Riverview, FL *****

813-***-****

adgq4f@r.postjobfree.com

Objectives:

Seeking a team leadership position in a challenging but rewarding organization to deliver exceptional team management performance. To work as professional team leader applying my organizational skills and ability to delegate duties and tasks to team members for the purpose of achieving the company’s objectives.

Experience:

Manpower Tampa FL

Permanent Placement Recruiter 05/2019 - Present

Drive permanent placement revenue within a specific geography and area of discipline such as Advanced Manufacturing, Industrial Operations, Skill Trades, Professional Services, and Sales & Marketing.

Collaborate with Market Lead Team to achieve regional sales goals.

Actively prospect for new business opportunities and negotiate terms of business with client companies.

Consult with client companies on effective recruitment hiring strategies and solutions.

Develop and execute sourcing and recruitment strategies through social media, networking, and go-to market direct-recruitment efforts to attract 'best fit' talent to meet client hiring objectives.

Proactively recruit and on-going development of candidate network.

Effectively guide client and candidate through interview, salary negotiations, and post-hire transition.

Alorica Tampa FL

Talent Acquisition Recruiter 05/2018 – 05/2019

●Scheduling job interviews.

●Interviewing potential candidates.

●Collecting employment and tax information.

●Ensuring background and reference checks are completed.

●Preparing new employee files.

●Overseeing the completion of benefit documentation.

●Orienting new employees to the organization (setting up a designated log-in, workstation, email address, etc.).

●Administering new employment assessments.

●Complete I-9 for each new hire.

●Extend each new hire offer in Taleo and process background once complete.

●Fill classes weekly for a total of 21 new hires.

●100% fill rate for 2018.

Alorica Tampa FL

Operation Team Manager 05/2017 – 5/2018

●Provides immediate feedback to help develop and train customer service representatives, problem areas, providing positive feedback to encourage and motivate them to maximize performance.

●Suggest improvements for “Call Handling” procedures.

●Coaches and trains customer service representatives and supervisors to strive for total quality through skill development, problem solving, and conflict resolution.

●Identifies CSR’s requiring additional training and assistance, as well as recognizing and rewarding quality performers.

●Informs Operation Manager of positive/negative issues relating to team objectives and offers solutions.

●Assist Human resources with 1st and 2nd level interviews for new possible hires.

●Participates in client related activities to include client calibration sessions and project planning.

●Manage team’s time entry to ensure 0% discrepancy rate.

●Manage program specific performance standards (i.e. AHT, Quality Scores, Sales, etc).

●Manage financial implications of attrition and attendance by maintaining program-specific goals.

●Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing).

●Managed Team of 27 CCR’s and 3 Lead CCR’s.

Alorica Tampa FL

Lead CCR 02/2017 – 05/2017

●Directly supervises a group of up to 15 CCR’s

●Responsible for interviewing, hiring, on boarding, training, call monitoring, coaching, setting expectations, analyzing and management performance, planning coverage and monitoring schedule adherence, assigning and directing work, appraising and motivating performance.

●Administered corrective actions when necessary.

●Ability to effectively communicate with customers on a high-end level.

●Research the customer inquiry using all available resources to you.

●Make outbound phone calls to resolve customer issues.

Alorica Tampa FL

Customer Service Representative 06/2016 – 02/2017

●Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

●Maintains and updates customer information as necessary

●Calmly attempts to resolve and de-escalate any issues

●Escalates calls to supervisor when necessary and appropriate

●Responds to requests for assistance and/or possible processing of credit card authorizations

●Tracks call-related information for auditing and reporting purposes

●Provides feedback reports on call issues related to downtime and/or training issues

●Upsells to customers as necessary

Lucky Dog Daycare and Resort Tampa FL

General Manager 10/2015 – 04/2016

●Saved company 15K on payroll

●Managed 65 employees and two shift managers.

●Responsible for recruiting and staffing.

●Performed daily facility reports and reviewed end of shift reports.

●In charge of staff training/mentoring.

●Optimized staff schedule to maintain safe environment and minimize payroll.

●Maintained Inventory.

●Client Relations, including addressing all comments/complaints with an emphasis

on customer satisfaction.

●Reviewed internal/external security cameras.

●Maintained up-to-date employee files and documentation.

●Checked payroll daily to ensure correct hours and make any corrections as

needed.

Dale Mabry Animal Hospital Tampa FL

Senior Veterinary Technician 10/2002 – 10/2015

●Assisted doctors with surgeries and prepared patients for clinical visits.

●Drew blood samples from patients and performed blood work analysis.

●Ordered laboratory supplies.

●Maintained IT, social media and website.

●Assisted Office manager with daily lunch schedules and weekly schedules.

●Trained all new hires

Skills

Bilingual – English/Spanish, Microsoft Office, Taleo, Maximus, Familiar with Cornerstone/Idexx Software and Visix Digital X-ray Software and Team Building.

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