Contact Details Call Centre

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CURRICULUM VITAE

Dawid GC Botha

CONTACT DETAILS

Cell phone +277*-*******

Email adgq33@r.postjobfree.com

Skype ID -

EDUCATION

SCHOOLING LEVEL Year

National Senior Certificate 2002

EXPERIENCE

JOB LEVELS Months

Absa Vehicle and Asset Finance – Subject

Matter Expert

120

Absa Workflow Controller 24

Absa Deregistration Consultant 12

Absa Warehouse Staff 12

Temp Absa Teller 6

Mibfa Surplus Call Centre Agent 6

Mibfa Surplus Queries Agent 4

Mibfa Surplus Claims Assessor 8

OTHER INFO

Current Job Title Surplus Queries Agent

Nationality South African

Current Location Johannesburg, South Africa

Expected CTC NEG

Contract type Temp or Permanent

Notice Period 30 days

Work permit None

Available to travel Yes

Willing to relocate Yes

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PERSONAL DETAILS

Full Names & Surname

Dawid Gerhardus

Cornelius Botha

Known

as

Dawid

Marital Status Single

Race Caucasian

Gender Male

Identity Number 841**********

Languages English and Afrikaans (home)

SCHOOLING

Highest Standard Passed Grade 12 (Matric) Institution Florida Hoërskool Year Passed 2002 Subjects

Afrikaans

English

Mercantile Law

Business Economics

Economics

Travel and Tourism

COURSES / CERTIFICATES

COURSE & SUBJECTS INSTITUTION YEAR

Sessions Absa Bank Inhouse Training 2003

Various Financial Courses Absa Bank Inhouse Training 2003 - 2017 MS Office Absa Bank Inhouse Training 2010

SAP System Absa Inhouse Training 2010

Certrack System Absa Inhouse Training 2011

TECHNICAL PROFICIENCY

Microsoft Office - advanced

MS Word

MS Excel

MS PowerPoint

MS Outlook

SAP – advanced End user

Certrack System – End user

Sessions – End User

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CAREER SUMMARY

COMPANY EMPLOYMENT DATES POSITION

Absa Bank February 2002 - 2003 Teller

Absa Bank February 2003 – 2005 Avaf Warehouse – Natis Retrievals Absa Bank February 2005 – 2007 Absa Deregistration Department Absa Bank February 2008 – 2009 Document Hub – Workflow Controller Absa Bank February 2009 – July 2017 Document Hub Subject Matter Expert MIBFA March 2018 – September 2018 Surplus Call Centre Agent MIBFA October 2018 – February 2019 Surplus Queries Agent MIBFA February 2019 – Present Surplus Claims Assessor REFERENCES

Mrs. Charmaine Oosthuysen

Absa Bank

Teamleader Bussniss Processing Centre AVAF

Tel: +278********

Email: adgq33@r.postjobfree.com

Mr. Thando Mazibuko

MIBFA

Supervisor MIBFA Call Centre, Queries and Operations Tel: +278********

Email: adgq33@r.postjobfree.com

CAREER DETAILS

COMPANY Absa Bank

EMPLOYMENT DATES February 2002 – July 2017

POSITION HELD Subject Matter Expert - SME

Responsibilities at Absa Vehicle and Asset Finance: Customer Complaints:

• Managing Specialised Customer Complaints through Media, Ombudsman, Hello Peter and CEO Complaints as well as Absa internal complaints system Vehicle Issues:

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• Deregistration of Vehicles as write off/stolen

• Resolving issues with regards to cloned vehicles

• Issue Duplicate Natis documents

Business processing centre:

• Casa 3rd Tier Checking, Contracts, Applications and Verifications of applications

• Present training in Avaf Document Hub with regards to its process and procedures Reporting:

• Weekly management reporting

• Supported management with daily statistics, service level agreements, process improvements

• Compiling of process and procedure documents for the document hub Proxy:

• Worked closely with ABSA Proxy to resolve proxy issues, Licensing Department Issues COMPANY MIBFA – Metal and Ingeneering Benefit Fund Administarators

EMPLOYMENT DATES March 2018 – September 2018

POSITION HELD Surplus Call Centre Agent

Resposibilaties at MIBFA:

• Call Centre Agent – Inbound

• Resolving inbound calls with regards to Fund member’s Surplus Apportionment queries. COMPANY MIBFA – Metal and Ingeneering Benefit Fund Administarators

EMPLOYMENT DATES October 2018 – January 2019

POSITION HELD Surplus Queries Agent

Resposibilaties at MIBFA to Present:

• Managing the Generic Email for Surplus Apportionment queries and requests.

• Managing email querie escalations from Direct Management.

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COMPANY MIBFA – Metal and Ingeneering Benefit Fund Administarators

EMPLOYMENT DATES February 2019 – Present

POSITION HELD Surplus Claims Assessor

Resposibilaties at MIBFA to Present:

• Assessing Surplus Apportionment claims with regards to the Metal and Engineering Benefit Funds Administration, both EIPF and MIPF

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