Todd D. Ray Senior-Level Business Continuity Professional

415-***-**** adgq2v@r.postjobfree.com San Francisco, CA 94109

A business continuity professional with more than 20 years strategic and operational experience in Enterprise Risk management, Business Continuity, Disaster Recovery and Emergency Response. Exceeding organization objectives through achieving successful Business Management and Information System and Program support, on a national and international level. Versatile team member with a niche for technology, while providing expertise on best practices, planning and coordinating any problem or solution. An active member of The Business Continuity Institute, DRI International, Association of Continuity Professionals, and Private Sector Liaison for the City and County of San Francisco. Areas of Expertise include:

Strategic Planning & Forecasting

Communication

Crisis Management

Business Continuity

Incident Management

Testing & Auditing

Risk & Emergency Management

ITIL Expert

Impact Assessment

Experience & Notable Contributions

Pfizer McPherson, KS December 2017 – February 2020

Business Continuity Professional

Establish a Business Continuity Program in a full cycle capacity, through current state assessment, planning, designing and implementing. Assist stakeholders in the development of a Business Continuity Strategic Plan, including the creation of site operational threat assessments, site operational risk assessments, prioritized product risk assessments, risk mitigation plans, dependency mapping, recovery tasks, vendor contact list and maintenance procedures. Provide support to site operations and facilitate Business Continuity tests and exercises. Customized Crisis Communication plans and provided briefings to senior leaders.

Key Accountabilities:

●Act as Team Lead and develop continuity and recovery procedures by analyzing critical products and processes.

●Ensure organization is risk-free by providing Senior Leadership Team with up to date, tested, and effective business plans while creating and facilitating training for business and IT stakeholders.

●Build Business Continuity and Crisis Communications Plans through strategizing, reviewing, creating policies, standards, and procedures.

NOVARTIS SERVICES INC. East Hanover, NJ June 2010 – August 2017

Global Business Continuity Officer

Work on the corporate level to create and manage, in compliance with organizations objectives and regulations, a Business Continuity Management (BCM) and Pandemic Preparedness (PP) procedure for Novartis Business Services, taking full accountability for all processes and acting as a process owner, while providing training and continuous leadership to all other business process creators and collaborating with them for planning purposes. Facilitate and provide business and technology Business Impact Assessment and Divisional Gap Analysis.

Key Accountabilities:

●Ensure compliance for external suppliers on BCM and PP procedures.

●Eliminate downturn by performing regular BCM tests, involving planning, reporting, and remediating deficiencies.

●Monitor and update Business Critical Position Holders list and develop BCM program and executive dashboards as required.

●Align all BCM processes with Novartis Emergency Management and Disaster Recovery.

●Establish recovery times, necessary resources, and continuity for all business functions and critical infrastructure, while complying with Business Impact Analysis and Risk Assessment.

●Gain internal and external client satisfaction by collaborating and supporting on all organizational levels, including, Global Information Governance and Management, Health and Safety, Information Security and Internal Audit teams in order to align standards and provide the highest quality.

●Coordinate internal and external auditors for BCM audits and ensure resolution of any identified deficiency.

RCS San Francisco, CA Oct 1999 – June 2010

Business Continuity Professional, Feb 2002 – June 2010

Directed and managed projects with several clients in many capacities including, Business Continuity, Disaster Recovery, Consulting, Data Center Migration and Critical Infrastructure Resiliency. Developed and implemented strategic repositioning, restructuring processes, and a key focus on managing risks and raising standards, advice and client service.

Key Accountabilities:

●Direct and guide employees on position requirements to enhance organization-wide productivity.

●Perform impact analysis for all major IT and business functions.

●Establish system design and locations, failovers and dependencies by working with teams, operations, developers and technical support engineers in the documentation process.

●Continuously display sound judgment, through analyzing, identifying, mapping and recommending solutions to solve any problems.

●Advise management on Business Continuity tasks and project timelines, provided metrics, KRIs, and KPIs reports.

●Negotiate Business Continuity and Disaster Recovery service level agreements with outside vendors, establishing great track records.

●Develop disaster recovery plans for locations with critical assets, such as data centers.

Business Continuity & Disaster Recovery Planner, Oct 1999 – Feb 2002

Direct and manage projects with several clients in many capacities including, Business Continuity, Planning, Training, Consulting, and Disaster Recovery.

Key Accountabilities:

●Developed a Business Continuity Program in a full cycle capacity, pre-sales to post-sales, through planning, designing and implementing.

●Assisted stakeholders in the development of a Disaster Recovery Strategic Plan, including the creation of diagrams & servers, backup tables, inbound/outbound interfaces, external dependencies, recovery tasks, vendor contact list and maintenance procedures.

●Ensure consistency and ensure all mission-critical functions are operating correctly.

●Provided support to field operations and facilitated Business Continuity tests.

●Customized security plans and provided briefings to senior leaders.

Education & Training

Certified Organizational Resilience Manager

Certified Business Continuity Professional, BCI, DRII

Certified ISO 22301 Lead Implementer

Certified ITIL Expert

Certified Emergency & Program Management, Emergency Preparedness, FEMA

USAF Air University, Community College of the Air Force

Member of Order of the Sword & Shield National Honor Society

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