Contact Details Sales
Resume:
Desired positions: Front Desk Agent, Hostess
Full name:
/according to your travel passport/
Last Name
First Name
Turdugul kyzy
Zhazgul
Date of birth:
Year
Month
Day
1994
01
15
Place of Birth:
Country
City/ Village
Kyrgyzstan
Bishkek
Marital status:
Single
Children:
No
Height / Weight:
cm
Kg
165
54
City of residence:
Bishkek
Current location:
Bishkek
Travel Passport:
Mobile number:
+country code /operator code/ number
E-mail addresses:
*********@****.**
****.****@*****.***
SKYPE name:
Facebook page:
Instagram page:
zhazzy07
Nationality:
Kyrgyz
Citizenship:
Kyrgyzstan
Father’s name:
Turdugul
Mother’s name:
Burma
Relative’s contact details in case of emergency:
Name
Aziza
Relationship
Sister
Mobile number
+country code /operator code/ number
Public number
country code /city code/ number
Preferred countries to relocate and work:
Qatar
UAE
Bahrain
Oman
Kuwait
Bulgaria
Turkey
+
+
Education:
Certificate / Degree
School /College/ University
Area of
Specialization
Years
started-completed
Bachelor Degree
Bishkek Humanities University
Oriental and African Study
2012-2016
Master Degree
Northwest Normal University
International Hospitality and Tourism Management
2016-2019
Seminars / training attended/ Short Courses taken, and date attended:
Year:
Name:
Period of attending:
Education document:
2017
Customer Service Training
September-November
Certificate
2018
At your Service Training
January-March
Certificate
2019
Course of study Bartending
May-July
Certificate
Work experience: officially and unofficially:
Employer’s name and location
Occupation
Responsibilities/ Main duties
Date
(started-left)
Garden Hotel & Spa
Guest Relation
Responsibilities:
•Perform all check-in and check-out tasks;
•Inform customers about payment methods and verify their credit card data;
•Register guests collecting necessary information (like contact details and exact dates of their stay);
•Welcome guests upon their arrival and assign rooms;
•Provide information about our hotel, available rooms, rates and amenities;
•Respond to clients’ complaints in a timely and professional manner;
•Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs;
•Upsell additional facilities and services, when appropriate;
•Maintain updated records of bookings and payments.
May, 2014-
August, 2016
Space Bar Restaurant
Hostess
•Takes reservations for breakfast, lunch, or dinner;
•Plans and organizes reservations on restaurant seating chart;
•Greets guests as they enter the restaurant;
•Seats guests in an open section or at a reserved table;
•Provides guests with menus and ensures they are seated comfortably;
•Assigns guests evenly across different servers’ sections in the restaurant;
•Maintains restaurant’s seating chart throughout the shift;
•Adds guests’ names to waitlists as necessary;
•Takes drink orders for guests as they wait, or directs them to the bar area as necessary;
•Notifies guests when a table is ready;
•Keeps the hostess station neat and organized;
•Assists in rearranging tables for large parties;
•Reports any problems or issues to restaurant manager;
•Assists in setting up and cleaning up the restaurant during opening and closing shifts, respectively;
•Addresses and resolves customer concerns and complaints;
•Keeps in contact with servers to make sure the seating chart is properly balanced;
•Thanks guests for dining at the restaurant when they leave.
December, 2016 -
September, 2017
Zara Shop
Sales Associate
•Ensure high levels of customer satisfaction through excellent sales service;
•Assess customers’ needs and provide assistance and information on product features;
•Welcome customers to the store and answer their queries;
•Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis;
• “Go the extra mile” to drive sales
Maintain in-stock and presentable condition assigned areas;
•Actively seek out customers in store
Remain knowledgeable on products offered and discuss available options
Process POS (point of sale) purchases;
•Cross sell products;
•Handle returns of merchandise;
•Team up with co-workers to ensure proper customer service;
•Build productive trust relationships with customers;
•Comply with inventory control procedures;
•Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design).
December, 2017-April, 2019
Compass Hotel
Front Desk Agent
•Welcomes customers and guests.
•Answers phone calls;
•Reads and responds to company emails;
•Assists customers in making reservations;
•Maintains schedules and reservation records;
•Processes visitor check-in and checkout information at hotels;
•Assigns rooms and suites to guests;
•Draws up and reviews customer billing statements;
•Processes customer and guest payments;
•Keeps work space clean and orderly.
•Sends and receives faxes;
•Files guest records;
•Performs other miscellaneous clerical duties as necessary;
•Resolves customer issues and complaints;
•Transfers calls to relevant staff or departments;
•Refers customers and guests to management when necessary;
•Provides directions to local restaurants, museums, and other attractions to hotel guests visiting from out of town;
•Passes out brochures and pamphlets regarding the hotel or resort’s amenities;
•Describes details of services and amenities to visitors;
•Distributes and collects customer satisfaction surveys;
•Sends follow-up emails after a guest’s visit to ensure that everything went smoothly.
March, 2019-
February, 2020
Rabban (Fraiser) Suites 5* Hotel
Cashier
• Greet customers who enter the restaurant while ensuring that they are being looked after by waiters;
• Ensure that menus display the correct pricing and tax information;
• Operate cash machines and POS to calculate customers’ bills;
• Check bills to see if the correct amount has been displayed and print them out;
• Place printed bills in folders to be presented to customers;
• Answer customers’ questions regarding billed items;
• Change prices or tax information on menus as per instructions from the management;
• Record totaled amounts, including expenses in the restaurant’s database;
• Inform customers about available modes of payments;
• Take cash payments in exchange for services rendered;
• Process credit and debit card payments and ensure that customers sign receipts;
• Assist waiters and servers during rush hours by packing takeaways and leftovers;
• Keep track of inventory and ensure that restaurant supplies are ordered on time;
• Count cash in the cash register at the end of each shift and ensure that it tallies;
• Sort, count and wrap currency and coins and arrange for them to be deposited to the bank;
• Ensure that there is sufficient change available at the beginning of each day;
• Post charges in customers’ accounts, and follow up with them for payments.
March,2020- August
Computer programs you work with:
Regular software:
Hospitality programs:
Finance programs:
Travel & booking programs:
Graphics & Design programs:
Other software:
+
+
+
+
Driver license:
No
Category:
Languages Known:
Language
Basic
Elementary
Lower Intermediate
Intermediate
Upper- Intermediate
Advanced
Fluent
English
+
Russian
+
Type additional languages:
Chinese
+
Arabic
Have you ever been to the Middle East?
(If yes, please list countries and if was for tourism or for work purposes):
Work purpose:
China, Qatar
Tourism:
Singapore, China, Philippine, Malaysia, Turkey
Do you have any tattoos?
(If yes, please describe)
No
How did you know about ITE Sun Rise?
Google search
Vk.com
Friends recommendation
Other sources of
employment search
+
Important information for the candidate:
RUS
Я понимаю и согласен с тем, что компания ITE Sun Rise вправе отказать мне в прохождении интервью с тем или иным работодателем, поскольку представляет интересы последних по подбору персонала.
Я понимаю и согласен с тем, что компания ITE Sun Rise может отказать мне в дальнейшем сотрудничестве в следующих случаях:
1. Отказ от должности и компании, в которую сначала давал (а) согласие трудоустраиваться.
2. Отказ после утверждения работодателем моей кандидатуры.
I confirm that all information given on this resume is true.
I agree to sign a contract with the employer for at least 24 months.
Please type first and last name
Zhazgul Turdugul Kyzy
Date:
6.10.2020
Please insert here a full length colored picture within smile )
Contact this candidate