Hang Kousky

**** ******* ****** · San Luis Obispo, Ca. · 510-***-**** · adgpxz@r.postjobfree.com

Career Targets: Executive Assistant

Extensive experience in Executive Support, administrative support positions, including Executive Assistant role, with consistent success in meeting deadlines and improving efficiency. Offer strong knowledge and skills in MS Office applications and proprietary software, including continual MS Office training. Earned multiple recognitions for performance, including Employee of the Month awards and promotions.

OVERVIEW

Self-motivated support professional with demonstrated success managing multiple administrative priorities effectively, meeting tight deadlines, and providing support to team members that include executive personnel. Excel in records/file management and confidential information control, including sensitive document handling. Detail-oriented team member who maintains exceptionally high quality standards. Outstanding communication skills coupled with ability to work well with diverse personnel. Proficient in the use of automated office equipment, including computer systems and applications.

SPECIAL SKILLS

Travel Arrangements; Calendaring & Scheduling; Client Service; Team Support; File & Records Management; Workflow Planning & Prioritization; Multi-Task Management; Payroll Processing; Manual-to-Automated Transitions; Point-of-Contact with Clients and Vendors; Meeting & Event Preparation; Executive-Level Support; Presentations; Expenses and Office Optimization

PROFESSIONAL EXPERIENCE

Forcepoint – AUSTIN, TX – 2018-current

Executive Assistant

Support of VP Sales, Americas, VP of Global Channel Sales, VP of Sales LATAM. Perform heavy calendar management with challenging schedules. Book and manage domestic and international travel including visa knowledge. Meeting and event coordination. Cater in food for meetings and events. Work with IT and HR to process onboarding for new Sales team members. Manage expenses through Concur. Update global Sales Org chart as needed. Assist with slides for Sales presentations. Book meeting rooms and assist with set up of go to meetings.

Successfully planned and coordinated 2 quarterly business reviews within first 30 days to ensure a successful meeting and team building event.

Acclimated to an extremely fast paced Sales environment to adapt quickly to their needs for support.

Ability to negotiate with outside vendors and hotels to stay with budgets

Provide high level of customer service to the entire Sales org to ensure their maximum potential to meet their quotas and deadlines.

Carr, Riggs, and Ingram, LLC – Austin, TX – 2016-2018

Office Administrator/Supervisor

Assist with Billing. Create and customize billing invoices for clients. Executive Assistant to Managing Partner. Assist with Planned Events. Scheduling and Calendar Management. Assist with Collections and calling on past due invoices. Process payments and reconcile deposits. Provide excellent customer service to our clients. Run customized reports for Tax Calendar Management. Create reports to assist with pipeline management. Audit files for accuracy. Oversee administration office. Assembly of tax returns as needed. Prepared daily deposits.

Planned successful holiday party for company creating a wonderful event with live music and fun holiday games.

Negotiated lower vendor costs on supplies saving the company money each month where it could be saved.

XP Power LLC – Sunnyvale, CA – 2014-2016

Inside Sales Account Manager

Provide superior executive support to Senior Strategic Account Manager for a large number of clients. Processed Purchase Orders and Audit for Compliance Purposes. Prepared excel spreadsheet for monthly shipping log. Prepared quotes for Account Executives, served as the liaison between Account Manager and clients, and assisted management staff with any outstanding issues. Consistently communicated with clients to increase revenue and generate profit. Provided excellent customer service and worked efficiently within my team to help create efficiency. Grew profit for the Western Distributor DigiKey account in excess of over $2.2 million.

Assigned to Senior Account Manager for efforts in implementing process strategies that the team used to increase revenue. Coordinated efficient parts allocation to ensure accurate deliveries.

Developed Excel spreadsheet as a QC to ensure timely deliveries, ensuring proper forecasts and run rates for clients to ensure they meet their customer deadlines.

Completed training at an accelerated pace, was given 50 new accounts to manage upon completion of my advanced training to manage.

Developed new filing system for Sales, was able to assist streamline audit process by developing a more efficient filing system for old files.

BANK OF COMMERCE MORTGAGE – San Ramon, CA – 2011-2013

Executive Assistant

Provided a broad range of administrative support to Account Executives (AEs) within a subsidiary of the bank with complex borrowers. Submitted loans using online platforms, scheduled closings and signings, and provided quality customer service on inquiries and issues. Prepared files and audited files for necessary documentation. Prepared correspondence for Account Executives, served as the liaison between AEs and clients, and assisted AEs with any outstanding issues. Trained new personnel on office policies and procedures. Ensured all team members followed ethical mortgage practices.

Assigned top-producing office to manage for efforts in implementing process strategies that the team used to increase revenues by 2x. Coordinated efficient closings for the team.

Developed Excel spreadsheet as a QC for use by all processors, ensuring proper coverage for borrowers in funding their loans. Generated significant time savings and error reduction as a result.

Won award for highest units in purchase sales, playing key role in funding $10 million+ a month in revenue. Demonstrated success in managing pipeline of 150 loans concurrently.

Completed training at an accelerated pace, including completion of key Compliance Training program.

WELLS FARGO FINANCIAL – Concord, CA – 2009-2011

Executive Assistant

Supported Account Executives with various administrative tasks to free them up for full attention to sales. Screened calls for underwriters, updated commitment letters for brokers, and addressed/resolved client issues that arose. Generated pipeline reports, verified income and employment, ordered appraisals, calculated income and W2s, and researched compliance issues. Draft correspondence. Managed calendar, travel, and deadline commitments for executive. Maintained schedules for meetings, business travel and vacations in Microsoft Outlook Calendar. Served as the Subject Matter Expert for RESPA regulations. Coordinated lunches for up to 60.

Earned exemplary performance reviews and praise from brokers and AEs. Hand-selected to oversee highest account based on performance. Manage concurrent pipeline of 150 loans effectively.

Wrote internal SOPs for new hire training on Wells Fargo’s LPS system and completed own training at an accelerated pace, including Wells Fargo Certifications & Fraud Training .

EDUCATION & CREDENTIALS

Associate of Arts in Business Administration, 2000

CHABOT COLLEGE – Hayward, CA

Professional Training

Certified in ADP PC Payroll, ADP HR Perspective and ADP Enterprise. Trained in Microsoft Word, Excel, and Power Point. Graduated from Leader One Workshop. Trained in Concur, SAP, Salesforce, Calyx Point, LPS, TMO, and EnCompass applications

Computer & Language Skills

Proficient in Microsoft Office 2007 and 2010, SAP, Salesforce, LPS, TMO, EnCompass, Cetec, Lotus Notes, and ADP HRIS Systems.

Fluent in English and Vietnamese

Awards & Recognitions

Employee of the Month; Leadership One Grad, Anthony Robbins Unleash the Power Within Grad.

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