Administrative Assistant Customer Service
Resume:
Carly Macdonald
adgpxl@r.postjobfree.com
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Work Experience
Bartender/Assistant Manager
Petawawa Golf Club - Petawawa, ON
July 2019 to October 2020
Server
Bartender
Organised special events
Cart girl
Administrative Assistant
PermaFix Canada - Port Hope, ON
December 2019 to January 2020
Data Entry using Sharepoint
Daily, Weekly, Monthly reports of progress on the remediation project OHS trained
WHMIS trained
ADMINISTRATIVE ASSISTANT
Michele's Ortho Clinic - Ottawa, ON
July 2016 to March 2019
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
• Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors.
• Coached new employees on administrative procedures, company policies and performance standards.
• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Scheduled office meetings and client appointments for team of 2 professional Orthotherapists.
• Supported Orthotherapists through personal document management, calendar organization and collateral preparation for meetings. DIRECTOR OF SALES OPERATIONS, ADMINISTRATIVE ASSISTANT Sunshine Orthodontics - Gatineau, QC
October 2010 to March 2015
• Increased sales revenues by 30% for Lab services by leveraging effective negotiating skills.
• Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
• Achieved a significant increase in sales and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
• Maintained up-to-date knowledge of Lab prices and performed competitor analysis.
• Directed work of efficient clerical team maintaining accurate sales, inventory and order documentation.
• Created and launched new online marketing strategies, resulting in 30% sales increase.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Bartender/Server
Le Pichet D'or - Gatineau, QC
January 2007 to September 2010
Bartender
Balanced cash
Karaoke bartender
Served food
Promoted and worked private parties
Stocked alcohol at shift change
PROSHOP ATTENDANT, BARTENDER
CART GIRL - Petawawa, ON
May 2005 to October 2005
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
• Took customer orders and capitalized on opportunities to sell special beverage and food options.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Managed accurate register and produced daily sales reports backing up inventory usage numbers.
• Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
• Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Checked ID cards and verified bar guests were of legal age.
• Set up bar for operation, obtained cash bank and stocked service bar.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Issued tickets to customers and collected payment and fees for desired services.
• Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
• Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
ASSISTANT MANAGER
Subway - Pembroke, ON
June 2000 to May 2005
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Monitored employee performance and developed improvement plans.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Coached team on effective upselling and cross-selling methods.
• Kept work areas clean, organized and safe to promote efficiency and team safety. Education
High School Diploma
Fellowes High School - Pembroke, ON
2002
Skills
• ANSWERING (10+ years)
• CUSTOMER SERVICE (7 years)
• RECEPTIONIST (7 years)
• RETAIL SALES (7 years)
• GREETING (7 years)
• Word
• Outlook
• Administrative Assistant
• Accounts Payable
• Restaurant Server
• Waitress
• Bartending
Additional Information
SKILLS
• Bilingual
• Spreadsheet management • Appointment setting
• Correspondence handling • Attention to detail
• Workflow planning • Personable and outgoing
• Proper payment verification • Answering incoming calls
• Accounting familiarity • Professional phone etiquette
• Customer and client relations • Employee training and development
• Excellent planner and coordinator • Dental terminology
• Microsoft Word expertise • Account reconciliation
• Program management • Punctual
• Managing office operations • Inventorying
• Invoice processing • Administrative Assistance
• Scheduling • Database administration
• Expense reporting • Quality assurance
• Greeting visitors • Purchase orders organization
• Customer service-oriented • Staff management
• Medical billing • Letter preparation
• Accurate and detailed
• Time management
• Accounts payable and receivable
Contact this candidate