Caryl Palmer

**** *. ********* ******, ************, PA 19145-2920, 215-***-****, adgpwh@r.postjobfree.com

Summary

Customer-focused leader skilled in managing organizational change and driving continuous process improvement. Over 35 years of leadership experience delivering decisive, action-oriented results for the insurance industry.

Skills

Team Leadership & Development

Change Management

Regulatory Compliance

Solution Development

Excellent Communication Skills

Cultivating strong, collaborative relationships across the enterprise

Property & Casualty producer’s license

Experience

Farmers Insurance Company 21st Insurance Company AIG Direct 8/2003 – 6/2018

Managed teams and processes supporting revenue in excess of $1 billion

Balanced insurance regulations and corporate accounting practices with delivering a positive customer experience

Coordinated the premium receivables element of several policy conversions to new policy administration platforms

Reduced bank fees by $5 million

Monitored vendor performance

GE Auto & Home Insurance Company 9/1997 – 8/2003

People manager of 12-15 individuals

Key role in developing and implementing recurring payment channels

Developed reports to measure results of new initiatives

Identified and implemented process improvement and expense reduction opportunities

Standardized documentation by instituting an approval process involving stakeholders

Colonial Penn Insurance Company 7/1980 – 9/1997

Auto & Homeowners policy sales

Developed performance metrics

Liaised between call center staff/leadership and various stakeholders throughout the enterprise

Developed Quality & Underwriter teams

Trained new hires

Education

Bachelor of Arts, English

Edinboro University of Pennsylvania

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