Jazelle Franco 214-***-**** adgpw6@r.postjobfree.com

Objective

To pursue a career in a professional sector that would allow me to excel in personal growth and advance in higher learning, while meeting revitalizing challenges. Summary of Qualifications

● Leadership, teamwork and productive management capabilities

● Qualified customer support professional

● Established in Microsoft proficiency and data entry, cash handling/banking procedures Education

Pursuing Bachelors in Criminal Justice & Social sciences. Southern New Hampshire University - Present

University of North Texas - formally attended

Professional Experience -

Goldman Sachs (Savings Specialist)7/2018- 6/2020

Explain various online retail deposit products such online savings accounts and certificate of deposits. Accessing multiple electronic systems and documenting steps taken to efficiently serve the customer. Participating in projects to drive operational excellence. Completion of ongoing compliance and remedial training as scheduled. Meet established goals for all metrics, including call quality, productivity and profitability quotas, and customer acquisition by focusing on maximizing service to customers

American Heart Association (Customer Support Specialist) 3/2017- 4/2018 responsible for responding to customer inquiries and problems by telephone and recording contact outcomes. Provided responses to questions about healthy living, advocacy, charitable estate planning, direct marketing, local office referral, revenue programs, science, stroke, and CPR while maintaining a high level of productivity based on assigned standards and performance goals. Other responsibilities included data entry, donation processing and written communications. Navy Federal Credit Union (Member Service Rep)5/2016-10/2016 Demonstrated professional banking services, i.e teller, account inquiries, opening new accounts while demonstrating excellent and professional customer service. Cross selling products provided by credit union etc.

Orkin Pest Control LLC (Administrative assistant & Scheduling coordinator) 9/2013-4/2014

Performed all administrative and clerical duties, including some accounting duties when needed i.e. (accounts payable) as well as scheduled all special needs customers, particularly all Amerigroup insurance holders.

References Kari Giles - Office manager, Orkin DFW Multi-family (972) 416-940 Donna Azavedo - Donations Supervisor, American Heart Association 214-***-**** Virginia Valentin- Family friend, 682-***-****