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Manager Customer Service

Location:
Beirut, Lebanon
Posted:
October 06, 2020

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Resume:

OMAR MASHAKA

Beirut +961******* adgpvj@r.postjobfree.com

PROFILE

A talented IT Management Professional with extensive technical proficiency and more than 15 years of experience in IT project management and implementation. I have an excellent understanding business needs and performance drivers while providing vision for key technologies including enterprise systems, architecture, database management systems, and applications.

TECHNICAL SKILLS PROFILE

-Operating Systems: HP UX, IBM AIX, Redhat Enterprise Server, Oracle Linux, Windows 2008/2012

-Data Storage and Recovery: EVA, 3PAR, HP Data Protector, Storeonce Appliances.

-Software: Oracle Fusion Middleware (WebLogic), Oracle Service Bus, Oracle Managed File Transfers, Oracle Business Intelligence, Oracle OHS, Apache Tomcat, Microfocus Data Protector.

-Automation: Perl Scripting, Shell Scripting, Ansible, Rsync.

-Hardware: HP Integrity Servers, IBM Power 6/7 servers, HP MSL Tape Libraries, Oracle Exadata

-Virtualization: VMware, Veeam, Oracle Virtualization Manager.

-Databases: Familiar with Oracle 10g, 11g, 12c, MySQL, PostgreSQL.

-Communication: Familiar with new layer 7 new generation firewalls.

EMPLOYMENT HISTORY

Section Head for Systems and Infrastructure, BankMed 5/1/2004 —Present

Beirut, Lebanon

-Leading a team of systems administrators who are specialized in UNIX and LINUX environments in addition to data storage and protection.

-Supervised and Trained Technical Staff.

-Designed and implemented highly available infrastructure, systems, and middleware for the new core banking at the bank inclusive of a failover site (DR site) and data protection strategy. The project consisted of core banking system for five local and offshore entities (Flexcube), private banking system (Flexcube Private Banking), online and mobile systems (Oracle Digital Banking Experience), customer service system (Siebel CRM), middleware (Oracle Service Bus, Oracle Managed File Transfers), and business intelligence and reporting ( Oracle Business Intelligence enterprise Edition). (2015-2020)

-Designed, Implemented, and maintained systems and infrastructure for credit/debit cards management systems.

-Worked closely with external auditors and security advisors to maintain a consistently secure environment with continuous vulnerability assessment and mitigation.

-Implemented an automated health monitoring system using Ansible

-Designed and maintained a data protection and recovery system.

Clear TAG 1/1/2003 — 1/1/2004

Beirut, Lebanon

-Designed and created websites using PHP and MySQL. Designed interactive tests, informational pop-ups, marketing demos and animated graphic content.

EDUCATION

Masters of Business Administration, American University of Beirut – High Distinction

2009

Bachelor Degree in Computer Science, American University of Beirut – High Distinction

2003

PROFESSIONAL DEVELOPMENT

-ITIL Foundation v3 certified.

-Completed Course: Internet History, Technology, and Security – University of Michigan (2014)

-Completed Course: Inspiring Leadership Through Emotional Intelligence- Case Western University (2014)

-Workshop: Fast Track to Oracle Administration 1 and 2 (2013)

-Workshop: IBM AIX and HACMP Administration (2010)

-Workshop: VMware infrastructure (2007)

-Workshop: Citrix Access Suite (2007)

-Attended Workshop: HP Network Node Manager (2005)



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