Information Security Data

Hasibur Chowdhury

Email: *************@*****.***

Phone: 210-***-****

Plano, Texas

Professional Summary:

Over 8 years of Experience as Business Analyst in Banking, finance and Healthcare industry. Strong IT experience in Business Analysis and implementing IT application development leveraging Agile and Waterfall methodologies.

Extensively worked in Agile /Scrum environments using Visual studio, and capable of communicating its policies and procedures to clients, teammates and partners

Extensive experience with JAD (Joint Application Design) facilitation with project stakeholders to gather, synthesize and prioritize requirements using interviews, document analysis, requirement workshops, site visits and surveys for new applications along with re-engineering the existing applications.

Functional Knowledge of Medicaid Service System MSS .

Exposed to Medicare and Medicaid domains of the healthcare systems and industry for inpatients, outpatients, Reimbursement Methodology.

Extensively Knowledge in the Member Enrollment and Billing information

Extensively worked with Microsoft products including MS Visio, MS PowerPoint, MS Excel and MS Word.

Proficient in gathering business and technical requirements from both formal and informal sessions through interviews, NetMeeting, questionnaire, video conferencing, JAD sessions and conference calls.

Strong knowledge of Use Cases, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, and Class Diagrams.

Responsible for building, editing, and maintaining the team backlog.

Worked with team to stay close to the statistics output from the Application profiler - sizing document

Excellent Documentation Skills for writing Use Cases and Functional Requirement Documents.

Experience in Facilitating Detailed Design Walk through to the Business and External Team.

Extensive experience in preparing Business Requirement Documents (BRD), SRD (Systems Requirements Document), and System Requirement Specifications (SRS), System Design Specifications (SDS), Functional Specifications and defining project plans.

Experience in modeling the system using Use Case Diagrams, Wireframes, Visual Models, and Activity Diagrams.

Education:

Master of Science in Business Analytics - Texas A&M University-Commerce, Texas

Masters of Business Administration, in Marketing - Independent University Bangladesh

Bachelor of Business Administration, in Marketing - Independent University Bangladesh

Certification:

Microsoft Data Science Certification

HubSpot Inbound Certification

Big Data University Certification

Professional Experience

Client: The Ohio Department of Developmental Disabilities - DODD January 2020 – Present

Role: Business Analyst

Description: DODD is in the process of upgrading and enhancing the existing user interface and organization’s web portal and claim and billing systems to improve performance, user interface and user experience. The project involved re-engineering of the existing billing System (MBS) and rewriting Medicaid Service System-MSS.

Responsibilities:

Work extensively with developing business rules engine enabling the business rules such as referral, prior authorization, eligibility, claims processing and billing essential.

Utilize Agile Software Methodology using Scrum framework. Actively participated in creating the user stories and prioritizing user stories along with tracking of burn up, burn down charts to estimate sprint delivery

Create data mappings to transform the data according to business rules.

Work closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.

Led grooming sessions in an Agile environment between QA and Development Teams in order to provide an overview of the Features and User Stories and acceptance criteria for sizing and estimation of story points

Prepare various diagrams by using MS Visio.

Developing a single application to process data from multiple integration points, convert the data for reporting purposes and feed data into mainframe system to be compliant to reporting requirements.

Sprint Backlog and Sprint Burndown - conducted trainings on sprint backlog management for effective tracking of Sprint progress. Reported the Sprint metrics to management during every sprint.

Responsible for maintaining Risks and Issues Log; monitoring and tracking them to closure; also including escalation management for issue resolution and removing impediments.

Studied, analyzed and documented As-Is business process and performed the fit/gap analysis.

Used different ad-hoc analysis, the Reports assist in defining strategy for each customer category. Informatics was used for ETL process and Business Objects.

Prepared Business Requirement Documents BRD's after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.

Performed a High-level analysis of the requirements from a business perspective to determine the feasibility of constructing the new application.

Prepare documents for the wireframe and prepared a data dictionary for the same.

Keep clients informed of problems, issues, and resolutions.

Perform user acceptance testing to ensure developed software will meet business needs.

Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.

Environment: Agile Scrum, Dynamic CRM, DotNet, XML upload, MS Office, MS Visio, MS Project, Azure DevOps, Teams, Rally, UML, SQL

Client: Huntington National Bank, Columbus, Ohio October 2018 – January 2020

Role: Business System Analyst

Description: To ensure successful implementation of customer communications management software OpenText ExStream, with respect to the business requirements by drawing a project plan, ensuring resource availability and allocation and delivering the project on time.

Responsibilities:

Responsible to serve as liaison between business and technical resources to elicit and document requirements to ensure that solutions implemented meet the business needs.

Worked with business to write requirement for open text Exstream – barcodes, reference files, report files, Functions, section data, PDF pass through and multiple inputs.

Responsible to create various types of UML Diagrams like Use Case Diagram, Activity Diagram, Class Diagram and Sequence Diagram to model the business use cases, business activities, business entities and business work flow and the interaction between them.

Mined and mapped the data for the application team and design team to assist with creation of the application.

Sprint Backlog and Sprint Burndown - conducted trainings on sprint backlog management for effective tracking of Sprint progress. Reported the Sprint metrics to management during every sprint.

Analyzed requirements utilizing various methods. (E.g. sample data from SQL queries, Screen Shots, reports, prototype screens, sourcing information, and other data models.)

Responsible for Interacting with clients/offshore team for requirements gathering performing reviews on the deliverables delivered by developers and ensure compliance with application quality.

Led grooming sessions in an Agile environment between QA and Development Teams in order to provide an overview of the Features and User Stories and acceptance criteria for sizing and estimation of story points.

Responsible to Participate in business process modeling sessions, acting as a documentarian, co-facilitator, facilitator or subject matter expert in requirements sessions.

Analyzed opportunities to improve application reliability, provide recommendations for possible solutions, and work with IT and Business partners to implement solutions that enhance application and infrastructure reliability.

Performed GAP analysis of AS-IS and TO-BE systems and modeled them for better understanding of the business process.

Reviewed and prioritized outstanding defects/system problems in HP Quality Center to ensure accuracy and to meet deadline.

Responsible for maintaining Risks and Issues Log; monitoring and tracking them to closure; also including escalation management for issue resolution and removing impediments.

Created manual test scripts for testing in HP – Quality center.

Monitored testing process to ensure that business results are adequately tested with minimal risk.

Participated in root cause analysis to recommend product enhancements or other appropriate actions to improve productivity for both the business units and IT.

Environment: MS Office, MS Visio, GAP Analysis, JIRA, Visual Studio UML, Test plans, Scrum, Opentext Exstream, Adobe Designer and Mainframe.

Client: U.S. Bank, Irving, Texas Jul 2017 - October 2018

Role: Business Analyst

Project Description: This project was focused on developing their home equity loan business and recently implemented a new system for data processing. I worked on the implementation project to integrate data from multiple systems to the new single integrated system and I also provided post-implementation support. Industrial Bank used multiple different platforms to process different types of home equity loans, and the customer screening procedure was not operation-friendly. I worked from process mapping to user acceptance testing.

Responsibilities:

Actively involved in implementing loan origination module using Microsoft .NET Framework, Windows Presentation Foundation and Windows Communication Foundation for easier interface use and increased scalability and configuration flexibility.

Worked with stakeholders, management and implementation partners to gather, manage, and prioritize requirements, raise issues, identify obstacles, and recommend options, right from inception till maintenance to ensure successful system implementation.

Studied, analyzed and documented As-Is business process and performed the fit/gap analysis.

Created numerous processes through MS Visual Studio.

Gathered comprehensive, detailed descriptive needs of user, program functions, and steps required to develop or modify software applications

Defined the Journey Maps, Site Maps, Story Boarding, User Persona Reports and performed Competitive Analysis during the designing phase.

Provide preliminary mock-ups to the UI designer as well as create data and system flow charts for projects assigned

UI/UX - Created detailed wireframes and mock-ups and completed functional specifications using Balsamiq

Assess IT impacts and risks and assumed a leadership role in the overall design and documentation of application / data / technical architectures

Ensure proper risk and information security management is performed at the program and project levels.

Ensure a process of continuous information security improvement through collection and analysis of stakeholder feedback and trend analysis

Perform user acceptance testing to ensure developed software will meet business needs

Provide editing and review of all documentation prior to release to external clients

Actively participate in the development process - ensure timelines, updates, schedules and requirements were communicated clearly and all questions/issues were promptly resolved.

Incorporated Out of the box (OOTB) functionalities into requirements to avoid gaps in requirements and keeping stakeholders’ expectations close to reality.

Worked with SQL queries using MS Access for data manipulations.

Extensively used SQL to query the database and created ad hoc reports and validated data

Investigated, documented, and gathered information on data security recommendations to protect

Worked with Tracer, Rules Inspector and Clipboard for troubleshooting.

Environment: GAP analysis, UML, JAD, Windows, Agile, MS Project, Visual Studio, MS Office, ETC

Client: RV Investments Limited, Cyprus, European Union Nov 2015 – July 2016

Role: Business Analyst

Project Description: The project involved designing the Fixed Income Performance Attribution System. FIPA was developed specifically to support Wealth Management Groups to provide most valuable advisory services to clients on Asset Projections, Stock Option Models, Portfolio Rebalancing, Investment Holdings, Liquidity needs and Future Goals. This was achieved by implementing an Agile Business Process Framework

Responsibilities:

Gathering and documenting requirements, developing process flows, wrote use cases, specifications and in written user guides to meet project objectives.

Analyzed requirements modeled current business environment and produced cost effective re development options for a system to capture property project details and calculate return on investment.

Gathered and analyzed the requirements and converted them into User Requirement Specifications and Functional Requirement Specifications for the designers and developers to understand them as per their perspective.

Involved with teams for root cause analysis activities and data collection plans.

Performed GAP analysis of AS-IS and TO-BE systems and modeled them for better understanding of the business process.

Facilitated Joint Application Development (JAD) sessions to identify business rules and requirements and documented them in a format that can be reviewed and understood by both business people and technical.

Created various types of UML Diagrams like Use Case Diagram, Activity Diagram, Class Diagram and Sequence Diagram to model the business use cases, business activities, business entities and business work flow and the interaction between them.

Perform Gap Analysis on application security structures.

Managed program to achieve 100% compliance in information security awareness training certification

Enhanced the Test Cases by analyzing the Specification Documents.

Environment: GAP, UML, JAD, Windows, Agile etc.

Client: IronFx Global Limited, Cyprus, European Union Sep 2013 – Nov 2015

Role: Business Analyst

Project Description: The project was to enhance the Individual Markets Portal by initiating redesign for better experience in mobile devices like iPad, iPhone, and various Android devices and promote customer service excellence by enhancing the website's usability.

Responsibilities:

Reviewed & gathered business requirements with the business and created business analysis process.

Analyzed and identified gaps in existing system, compared and contrasted with documented business requirements, As-IS system and the To-be system.

Created detailed Functional Requirement Specification (FRS) and Non-Functional Requirements for Individual Market Portal Project based on the approved scope document.

Facilitated JAD sessions and workshops required to understand workflows, business needs and storyboards.

Conducted Scrum meetings on regular basis.

Kept the Product Owner & Project Manager informed about project status and issues that may impact client relations.

Attended client meetings and assist with determination of project requirements.

Organized meetings, team celebrations, between team members and clients.

Recorded minutes at meetings & kept detailed project notes and records.

Worked with cross functional team like UX, design, development, QA, marketing and different Line of Businesses.

Generated Use Case diagrams, Activity diagrams, Business Object to depict process flows and PowerPoint presentations.

Performed User Acceptance Testing (UAT) for various web based and database related applications.

Work on defining the sprint scope and oversee the BA schedule and deliverables.

Work with IT to design and develop data collection and management tools to manage the information.

Created a roadmap for the Internal Communications department to enhance the overall employee engagement and increase productivity.

Environment: MS Project, MS Office, MS Access, MS Visio. TFS (Team Foundation Server), JIRA, Responsive Architecture.

Client: Eastern Bank Limited, Chittagong, Bangladesh Sep 2012 - Aug 2013

Role: Business Analyst

Project Description: The project involves on implementing full life cycle ERP project for different verticals (Sales, Purchase, Finance, HRMS) in ERP industry using in-built ERP product called Microsoft Dynamics Navision.

Responsibilities:

Performed data analysis, testing, debugging, audits, disaster recovery, and problem resolution.

Liaised with clients and vendors to resolve day-to-day problems and make process changes.

Participated in design analysis and pre- and post-installation reviews.

Assisted development and production teams by determining application design flaws, thereby optimizing SDLC.

Created and maintained user account profiles and passwords, ensuring company-wide security.

Responsible for maintaining and updating technical documentation for software and systems.

Accountable to work on Business Analysis, Process Flows, Gap Analysis, documenting the flows and procedures.

Maintained excellent working relationship with business, by developing an understanding of their vision and managing communication in a responsive and effective manner

Assisted in regression and user acceptance testing (UAT) to improve overall quality of the application

Environment: MS Office (Excel, Word, PowerPoint, Project, Visio, Access, Outlook)

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