OBJECTIVE

To obtain a challenging position and strive for excellence with dedication, proactive approach, positive attitude and passion towards the work that will fully utilize my logical and reasoning abilities in the best possible way for the fulfillment of personal and organizational goals. Personal Details

I'm a hardworking and outstanding who is currently working as a Guest Service Agent / Receptionist in Ramada by Wyndham Manama City Centre and I am seeking for an entry-level position where I can hone my skills.

SYNOPSIS

Young, energetic and result oriented professional with strong Academic Background; highly ethical, trustworthy and discreet;

Possessing first rate communication and collaboration skills to lead and work in concert with diverse groups effectively

Adroit at learning new concepts quickly, working well under pressure and communicating ideas clearly and effectively

Dedicated and highly ambitious to achieve personal goals as well as the organizational goals

Excellent decision making skills with a positive approach EDUCATIONAL QUALIFICATIONS

Bachelor of Economics and Administrative Sciences: Finance and Credit

LANGUAGES:

English

Russian

Turkish

Kyrgyz

Work Experience

Guest Service Agent / Receptionist in Ramada Manama City Center Bahrain from Sep 2019 to present

Reference: Mr. Vijay Krishnan

Night Manager

adgpuc@r.postjobfree.com : 973-********

Imanalieva

Zhyldyz

Bldg. 912, Road 5119,

Al Burhama, Manama

Kingdom of Bahrain

adgpuc@r.postjobfree.com

+973-********

Sales executive in Ammar Optician from Aug 2018 – Sep 2019 Reference: Mr. Ammar Yousef

Administrative Manager

adgpuc@r.postjobfree.com : 973-********

Manager of Visa services in Pony Express, Kyrgyzstan from April 2017 – Sept 2018 Reference: Mr. Zhanybek Karymshakov

Director/General Manager

adgpuc@r.postjobfree.com +996-*********

Guest Service Agent in Hyatt Regency Bishkek, Kyrgyzstan-Bishkek from May 2015-April 2017 Reference: Ms. Marina Kazakovtseva

HR Manager

adgpuc@r.postjobfree.com +966-*********

Guest Service Agent in Caribe Resort Orange Beach, USA, Alabama July 2014-Sept 2014 Job Profile

HOTEL INDUSTRY – Front Office

Welcome guests as they check in and out and perform necessary services

Assure front desk is manned and maintained at all times

Review arrivals and departures

Liaison with housekeeping for on check outs, sleep outs and vacancies

Provide information to guests about hotel services and offers

Respond and take action on guest complaints and problems

Receive and acknowledge reservations and cancellations

Greeted the visitors entering the premises

Answered incoming calls to the front desk

Kept record of all clients that enter the facility

Relayed information to customers

Job Profile

SALES INDUSTRY – Sales Executive in Optician

Greet customers with a genuine smile and positive demeanor.

Revolve around adjusting and repairing glasses as needed, as well as greeting customers and processing sales transactions.

Personally assist customers by giving prompt, courteous and professional service; assist customers in frame and lens selection, accurately complete all required paperwork, accurately measure and order customer spectacles.

Follow proper procedures when accepting checks and credit cards; act as cashier, handling monies accurately for customers and co-workers.

Dispense optical eyewear in accordance with professional standards.

Assist in monthly inventory counts, answering phone calls and maintaining the inventory of items for sale.

Focusing on up selling/ cross selling

Handle new launches, promotion of products and visual merchandising. Job Profile

TOURISM INDUSTRY – Manager of Visa Services

Fully control the process of office work in the visa center.

Drive Centre/Product sales plan & execution.

Big responsibility, since receipt of visa for someone means possibility to accomplish a long- awaited trip or important business trip.

Control the timely completion of questionnaires and other documents (passport, insurance, questionnaire, paid duty, and photo).

Monitor the timing of their submission to the appropriate authorities, the deadlines for filing documents, and monitors changes in the internal work of embassies.

Lead reporting and customer database and translate to English (business correspondence).

Maintain office facilities, report and initiate necessary repairs and maintenance.

Provide general support to client and visitors.

STRENGHTS

Possess good relationship building and interpersonal skills

Hardworking and quick learner

Flexible, yet not compromising

Spontaneous and fast learning ability

PROPERTY MANAGEMENT SYSTEM HANDLED

Micros

POS – Opera

POS – Reservation

DLA 2010

Microsoft Office (Word, Power Point, Excel etc), Outlook etc PERSONAL VITAE

Place of Birth: Kyrgyzstan

Date of Birth: 19th August 1993

Height: 5’7

Weight: 60 kgs

Marital Status

Single

I hereby certify that the following statement has been verified correct. Imanalieva Zhyldyz Edilovna

Applicant

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