Rosanna Rawls

P.O Box ******, Orlando, FL ***** 407-***-**** adgprr@r.postjobfree.com

Summary

I have over 10+ years’ experience in the Human Resource Department handling over 50,000 employees medical, dental, FSA, DCA, HRA, COBRA, Retiree compensation, recruiting, project management, and life benefits. Along with the HR skills, I will bring a reliable, creative, positive energy, and strong organization, project management, compensation administrator, management, consulting, and communication skills to your organization, accompanied by a strong desire to work with others towards a common goal.

Highlights & Strengths

Staffing, Training and Development, Performance Monitor, Employee Relation, Employee Counseling, Review and pay claims, Reimbursement, Adjudication, Service Delivery, Liaison between clients and venders

Reconciliation of Benefits, Administration Benefits Administration, Quality Assurance, Key Performance Indicator

Coordinate and Monitor: Open Enrollment, Health Fair, Wellness Program, COBRA, EPA, HIPPA, FMLA, HRA, HSA, FSA, Retiree Benefits, Employee records, Update and review marketing material

Implementation: Policies, Procedures, HRIS, Benefits program, New Clients, Software Skill, Knowledge & Ability

Microsoft Office Suite, Analyzing Data, Generating Reports, Create Job Descriptions, Job Evaluation

Reliable, Patience, Multi-Tasking, Time Management, People Management, Business Management

Problem Solving, Quick Learner, Customer Service, Decision Making Skills

Survey Monkey, People Soft, BSwift, Kronos, Businessolver, Alegeus, HRIS Employment History

Benefit Enrollment Counselors, AON Hewitt 2017- Seasonal

Responsible for answering employee benefits-related questions and conducting core and voluntary benefit enrollments.

Conduct security checks to validate calls, obtain appropriate information to process benefit enrollments, and provide information to assist in making benefits-related decisions.

Resolve all inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary by interacting with clients and vendors.

Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts.

Ensure all benefits, coverage levels, dependents covered, and deductions are reviewed with and confirmed by the employee.

Ensure all enrollment information is saved correctly, even if a partial enrollment was completed.

Provide suggestions to improve efficiencies resulting in higher revenue and reduced expenses.

Report the final output format at the end of any process by gathering organizational data and information for sharing with different venders and clients inside or outside of a business. Benefits Advisor, AFLAC 2019-2020

Establish and promote new and current relationships with companies & organizations through high-quality Rosanna Rawls 2

service.

Educating business owners and HR managers about benefit solutions.

Meet with business owners, identify their business needs, discuss AFLAC no-cost business solutions.

Schedule employee education meetings & enroll employees in Aflac benefits.

Enroll new hires on a monthly basis & assist with billing, invoicing & policyholder servicing. Benefits Manager, Independent Colleges & Universities Benefits Association, Inc. (ICUBA) 2006-2015

Create and help in the development in administration, employees’ benefit, and compensation programs with different Colleges and Universities Human Resources Department.

Daily managed Medical, Dental, Vision, FMLA, FLSA, LTD, Life insurance, EAP, Compensation, FSA, DCA, HRA, COBRA, Retiree, Wellness and other related programs.

Created new Benefit Plans, completing salary survey, internal and external surveys. position analysis, analyzing data on a need by need basis.

Research, analyze, and recommend changes to enhancement employee benefits program.

Partners with Colleges and Universities, outside venders, and clients on the ongoing monitoring, review, and modification of medical, dental, vision plan to ensure it is financially sound and continues to provide a valuable benefit to employees.

Consult with management and employee in providing clarification of policies, practices, evaluate and give key performance to management team.

Create department review and analysis through data formatting, data analysis, comparative analysis, program recommendations, data presentations, and follow up.

Generates different reports using a human resource information system (HRIS).

Responsible for new hire training on company procedures, processes, open enrollment, wellness programs, health fair presentation, status change, salary change, service award, bonus program, and exit process.

Coach and mentor high potential and high professional employees as part of the organization’s focus on talent development.

Function as a liaison between venders, HR, and employees. Advise employees, HR offices, venders on eligibility and other HR related topics but not limited to record status, health insurance, life insurance, EAP, FSA, HRA, DCA and Retiree coverage.

Audited and analyze reports and reconcile balance for flex benefits cards, correcting errors and making necessary system adjustment. Responsible for yearly reconciliation for Flexible Spending Account and Health Reimbursement Account with billing and payroll system for filling 5500 income taxes.

Report the final output format at the end of any process by gathering organizational data and information for sharing with different venders and clients inside or outside of a business.

Compile playbook for each plan year for rates, plan changes to be given to our administrative services provider

(ASO)

Designs, plans, implements, and evaluate corporate benefits programs, policies, and procedures.

Team member for request for proposal (RFP) process when selecting new venders. Created Standard Operating Process Manual (SOP) for entire department.

Provides oversight supervision, and direction to support the delivery of HR programs and services designed to meet the unique needs of the customer and clients.

Establishing and maintaining positive client relationships from an operational, strategic perspective, maintain and renew exiting contracts.

Education

Master- Business Administration (MBA 2016) & Human Resource Management (HRM 2017) - Argosy University, Tampa, FL

Bachelor of Science- Organization Management - Palm Beach Atlantic University, West Palm Beach, FL Rosanna Rawls 3

Certification- Six Sigma Green Belt - Villanova University, Tampa, FL Licenses- 2-15 Health & Life (Including Annuities & Variable Contracts) 6-20 Florida All Lines Adjuster

4-40 Customer Service Representative

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