Office Customer Service

WORK EXPERIENCE AND INTERNSHIP

RICHELLE ANN B. CORPUZ

Tourist Club Abu Dhabi, U.A.E

Mobile Number: +971-*********

Email address: *****************@*****.***

CAREER OBJECTIVE: To secure a challenging position in a well-established company which will allow me to further utilize my existing skills, enable to acquire new abilities and will help me to improve my professional growth.

• Computer Literate

• Proficient in relevant computer applications

• Research required information using available resources.

• Identify and escalate priority issues.

• Good verbal and written communication skills

• Good listening skills, problem analysis, problem solving and organizational skills

• Excellent customer service skills

• Adaptable, team worker, stress tolerant and resilient Admin/Receptionist

Global Knowledge ME FZ LLC

Dubai, UAE

January 2014- Up to Present

Duties and Responsibilities

• answer telephone, screen and direct calls

• take and relay messages

• provide information to callers

• greet persons entering organization

• direct persons to correct destination

• deal with queries from the public and customers

• ensure knowledge of staff movements in and out of organization

• monitor visitor access and maintain security awareness

• provide general administrative and clerical support

• prepare correspondence and documents

• receive and sort mail and deliveries

• schedule appointments

• maintain appointment diary either manually or electronically

• organize conference and meeting room bookings

• co-ordinate meetings and organize catering

• monitor and maintain office equipment

• control inventory relevant to reception area

• tidy and maintain the reception area

Sales Associate

Pairs and G-Star

Sportland Group Company

Dubai, UAE

November 2012- December 2013

Duties and Responsibilities

• Greeting customers who enter the shop.

• Be involved in stock control and management.

• Assisting shoppers to find the goods and products they are looking for.

• Stocking shelves with merchandise.

• Answering queries from customers.

• Reporting discrepancies and problems to the supervisor.

• Giving advice and guidance on product selection to customers.

• Home delivery and assembling machine.

• Doing foot analysis system.

• Keeping the store tidy and clean. Follow shop standards.

• Working within established guidelines, particularly with brands.

• Attaching price tags to merchandise on the shop floor.

• Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.

• Receiving and storing the delivery of large amounts of stock

• Keeping up to date with special promotions and putting up displays. Bank Teller

Philippine National Bank

April 7, 2009 (300 hours on the-job-training)

Duties and Responsibilities

• receive and count working cash at beginning of shift

• identify customers, validate and cash checks

• accept cash and checks for deposit and check accuracy of deposit slip

• process cash withdrawals

• perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency

• perform services for customers such as ordering bank cards and checks

• receive and verify loan payments, mortgage payments and utility bill payments

• record all transactions promptly, accurately and in compliance with bank procedures

• balance currency, cash and checks in cash drawer at end of each shift

• answer inquiries regarding checking and savings accounts and other bank related products

• attempt to resolve issues and problems with customer's accounts

• initiate and open new accounts

• explain, advise on and promote bank products and services to customers

• identify referral opportunities and make relevant referrals

• ensure compliance with all internal controls and established policies and procedures SEMINARS AND TRAININGS

PERSONAL INFORMATION

Tertiary: AMA COMPUTER UNIVERSITY

Bachelor of Science in Business Administration

Major in Management Information System

Maxima Street, Villa Arca Subdivision, Quezon City, Philippines Undergraduate

AMA COMPUTER UNIVERSITY

Diploma in Office Information System

524 Carriedo Avenue, Muzon, City of San Jose Del Monte, Bulacan, Philippines

2007-2009

Graduate

Office Information System Enhancement Seminar

Bulacan, Philippines

March 13, 2009

Date of Birth: December 9, 1989

Age: 30

Height: 5’6

Civil Status: Married

Nationality: Filipino

Passport No: P9803250A

Visa Status: Employment Visa

I declare that the foregoing information are true and correct to best of my knowledge, and I am aware that misrepresentation or purposely concealing fact, will result in summary dismissal if I am engaged. Richelle Ann B. Corpuz

EDUCATIONAL BACKGROUND

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