CURRICULUM VITAE

Ndanu Wambua Rhoda

Mobile: +254*********

Email:adgpmn@r.postjobfree.com

WORK HISTORY

FEB 2017- SEP 2017: SUSTAINABLE MANAGEMENT SERVICES Role: Assistant accountant

● Assisted in the preparation of reports and financial statements.

● Negotiated in the process of obtaining finance for upcoming projects.

● Helped in the internal auditing process and financial administration.

● Forecasted and controlled both income and expenditure forecast. MAY 2016-JAN 2017: ACROSS AFRICA CONSULTANTS

Role: customer care and data entry

● Attended to customers by advising them on the company’s products and services; this included offering motivation to customers so that they can use the consultancy services of the company in their various projects.

● Wrote project proposals and reaching out to contractors for the search of new opportunities for the company.

● Coordinated the data entry team and supervising the team responsible for carrying out project surveys.

● Did Accounts management and made payment to data entry employees.

● Directed customers to the various departments and took accountability for our interaction where necessary.

● Kept records and responded to any claims raised by the customers accordingly. MAY-DEC 2014: JAMII BORA BANK

Role: Customer Service/data entry and clean up

● Educated customers on the available products and the best that fit their requirements.

● Did data entry and cleanup; included entering the information of old and new accounts in a new banking system that was being implemented.

● Updated and maintained customer records in the banking system.

● Proactively engaged with customers to identify risks, problems and potential opportunities.

● Provided a timely response to customer claims regarding any of the bank's services and account records: included the answering of phone calls and responding to emails from customers

● Helped clients in the opening of new accounts as per their requirements to ensure that the customers were fully satisfied.

● Advised and directed customers to the various departments in the bank to ensure that they get the appropriate help.

● Took accountability of the outcome based on the interaction with the customers. Feb 2013: Participated in Accounting and Finance club Sep- Dec 2012: CARCASS COMPANY

Role: Customer Service/sales lady

● Sourced for new business and retained existing business by displaying excellent customer service at every contact with the client.

● Took accountability for the interaction with the customer in order to ensure customer satisfaction hence enhancing the customer experience.

● Did timely and effective attendance resolution and provided feedback to customer requests.

● Proactively engaged with customers to identify risks, problems and potential opportunities.

● Updated and maintained customer records.

● Educated customers on products to ensure retention of existing customers; increased sales revenue and the organization’s customer base.

● Monitored customer requests by ensuring that accurate customer records were documented; directed to relevant departments and resolved to ensure customer satisfaction and to maintain accountability.

EDUCATION

OCT 2017: Samasource Digital Basics

Certification in Internet Research and Image Annotation

● Digital literacy

● Internet research

● Image annotation

● Work readiness

2011 – 2015: Kenyatta University

Bachelor’s Degree in Commerce [finance option; second upper class honors] 2014: Certificate of internship at Jamii bora bank. January 2010: Computer packages

2006 – 2009: Mbooni girls’ high school

Mean grade A [Minus]

SKILLS AND ATTRIBUTES

● Internet research

● Good communication skills and report writing skills.

● Excellent teamwork and coordination capabilities.

● Ability to work in the presence or absence of supervision.

● Hard working and good time manager.

● Analytical with a problem solving attitude.

● Results oriented, reliable and able to work with tight deadlines.

● Resilient with a mindset of achieving Personal Work Goals and Objectives.

● Self-initiative and action oriented

HOBBIES

● Participating in accounting and Finance activities

● Research

● Reading

● Socializing

● Listening to music

● Travelling

REFEREES

Jackline Mwende

Accountant

Sustainable Management Surveillance Ltd

+254*********

Engineer George Onguko,

Across Africa Consultants,

+254*********,

adgpmn@r.postjobfree.com

Betty malinda,

Jamii bora bank,

+254*********,

adgpmn@r.postjobfree.com.

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