Holly Ryan

***** ******* ******

Dearborn, MI *8124

313-***-****

adgpm1@r.postjobfree.com

Profile

Program Coordinator/Business Analyst with a solid background in project management, organizational development, budgeting and building/maintaining business relationships. Strong analytical, communication and interpersonal skills. Solid background in team building and leadership, financial analysis, ISO and SAS70. Skilled in developing and implementing standardized policies and procedures. Able to quickly absorb and understand business processes.

Education

Walsh College – March 2007

M.S. - Management

Additional coursework in Information Systems & Project Management

Michigan State University – December 1999

B.A. - Psychology

Additional coursework in Sociology & Communications

Experience

Program/Portfolio Coordinator/Vehicle Coordinator

Ford Motor Company/Epitec Dearborn MI

July 2017 – Present

Work closely with the various project teams in the organization to progress and mature projects to ensure deliverables to the downstream production support organizations meet expected requirements and program objectives

Manage and track department budget; submit, manage and track all purchasing (under $5000 per purchase) and complete reconciliation reports for Finance

Submit, track and pay POs (over $5000 threshold)

Track and analyze projects, performance, expenditures, procurement and report about any possible or current blockers, risks, overflows, deficits

Help to ensure that all projects are delivered on-time and within scope

Work with resource management on resource planning, availability and allocation according to projects pipeline

Assemble, track, manage and maintain department headcount, financial spending, expenditures, and test vehicles and budgets

Schedule and host project, special attention and technical design reviews for ESCAiT Director and department Manager.

Utilize internal systems to track and manage project portfolio, deadlines and gateways

Manage respective meeting agendas (plan, schedule, coordinate)

Coordinate benchmarking vehicles and events

Collaborate to develop, plan, execute department innovations sessions, team building and department meetings/events

Collect, disposition, & track invention disclosures/IP through close-out

Compile presentations and data for special requests/reviews

Submit WORQ requests for vehicle repairs

Project Coordinator/Delivery Lead/Business Analyst

Blue Cross Blue Shield/S3 Staffing Detroit MI

July 2012 – July 2017

Assist Project Managers and Directors in creating and maintaining project planning documents and dashboards (project schedule, work plans, change controls, reports, budgets, milestone dates)

Responsible for serving as a liaison between the business community and the IT organization to provide solutions required for the achievement of business goals

Administer oversight of projects which do not adhere to the standard process to ensure all documentation, processes, and standards are met

Ensure documents required for project milestone gates are captured on the project’s SharePoint site

Provide SharePoint administrative support

Schedule, coordinate and facilitate meetings (preparing agenda, meeting minutes action items, and follow up)

Document, track and provide status to Project Manager and Directors for the required business readiness activities

Support project metrics analysis, team communication, resource planning risk analysis report generation and documentation control

Perform complete range of standard administrative duties to prepare and distribute correspondence, status reports, minutes, numerical data, tracking of project assignments, charts and forms (as both a PC and DL)

Execute Project Start up and Closedown tasks

Attend and run WebEx presentations for National Steering Committee & Serve as Lead Point Person on Auto/URMBT Directors Committee and compile meeting minutes and conduct follow up as needed

Update and generate reports and status updates using various access databases in preparation for Auto/URMBT Directors Committee meetings

Provide analytical support to group implementation and report the on time, on budget & quality for each implementation

Track On-going Costs budgets, compile and send weekly reports

Complete reviews for milestone gates/conduct peer reviews/complete final review prior to closure from project listing

Process Milestone Updates and Closures, Budget updates, and Change Controls

Adhere to and assist with the administration of IT Project Management standards, policies, procedures and methodologies

Technical Support/Project Manager/Customer Service/Design

Hatteras/Focus 1 Dearborn MI

October 2009 – July 2012

Built, maintained and managed business relationships with over 200 active customers and clients

Provided technical assistance and support

Identified data issues and recommended corrective action

Reviewed production reports to identify areas of improvement

Monitored client accounts to identify inconsistencies/anomalies

Communicated and coordinated special runs in emergency situations based upon client needs

Insured smooth and accurate completion of customer data processing

Set up and revised new and existing letters using MaxPrint and PlanetPress

Processed data files, pulled letters from production, ran test files, provided letter copies and reprints troubleshooting and researched causes of data issues

Maintained records of customer interactions in CRM

Coordinated, managed and completed new installations

Coordinated with other departments as needed to resolve inquiries

Performed Sales and IT duties as needed

Training Consultant/Project Coordinator

EDSI Dearborn MI

June 2005 – August 2009

Served as liaison for Corporate office to assist and resolve issues with branch sites

Served as Project Coordinator to the Technical/Business Department

Served as an internal ISO auditor

Maintained vendor relations and placed purchase orders

Resolved billing discrepancies

Completed monthly invoicing for Technical Department, as well as, subsidized employment invoicing: assembled back-up documentation for Technical Department and grant funded invoicing, assembled audit support documentation and complied labor hour data and non-labor charges

Oversaw and managed Technical Department budgets

Maintained all files and contract information for Technical Department

Created Job Task Analysis surveys and answered client questions regarding surveys

Compiled Job Task Analysis data for analysis and report generation

Assembled final reports, marketing materials and other deliverables

Created, presented and assisted in the coordination of Basic Manufacturing Curriculum & Train-the-Trainer Curriculum

Program Coordinator

The Guidance Center Southgate MI

May 2003 – June 2005

Served as primary agency liaison for The Guidance Center’s Project EXCEL in Taylor, MI

Maintained caseload of 25-30 youth and their families

Initiated, coordinated and maintained communication with district administrators, law enforcement agencies and the Wayne County Prosecutors Office

Established district plans for community and school services

Created and managed Project EXCEL: met with administrators, court and police officials, youth, teachers, counselors, recruited and enrolled youth, organized and facilitated parent orientations, coordinated parent groups, made referrals for additional services, conducted assessments and made decisions involving disenrollment

Managed budget and monitored spending to ensure Project EXCEL remained within budget constraints

Computer Skills

Microsoft Office: Word, PowerPoint, Excel, Access, Publisher & Outlook

Microsoft Visio, Project & SharePoint

JIRA/Confluence

ADP ezLaborManager

Simply PM & Sugar CRM

Survey Monkey

PlanetPress & MaxPrint

WebEx

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