Desktop Support Technician

Nhlamulo Evans Nkuna

+27-72-235-**** - adgpjv@r.postjobfree.com

*** **** *********,******** ***, 0002

Snr IT Techniciaan equipped with extensive experience in LAN & Desktop Support. Employs excellent leadership skills and multi- tasking strengths. Demonstrated ability to improve network operations, enabling operators to make the right network investments and to deliver service packages that leverage their network’s capacity.

Experience

Junior IT Technician 02/2017 to 07/2017

DDT Solutions

Upgrading Computer components and hardware’s

Network Troubleshooting and fault finding

Printers and User Computer Configuration

Desktop Support

Junior IT Technician 05/2018 to 12/2018

Enabling ICT Solutions

Printers and User Workstation Configuration

Structured Cabling (Fibre, CAT5e & Cat6)

Network Design and Installation

Project Documentations(PCD’s)

Upgrading Computer components and hardware’s

Setup and Installation of Network Devices

Apply operating system updates, patches and configuration change

Snr IT Technician 12/2018 to Present

Enabling ICT Solutions

Network and Desktop Support

Monitoring Network

Network Operations Center (NOC)

VOIP Support and Troubleshooting

Research and Implement new technology

System support and routine audit of system, network and software’s

Instruct/Train new users on software or hardware, especially when major upgrades are made / new systems introduced

Apply operating system updates, patches and configuration

changes

Responding in a timely manner to service issues and requests Highlights

Results-oriented

Full stack Web

Developer(PHP, Laravel,

HTML, CSS, JavaScript,

Bootsrap, JQuery, etc)

Business development

onsite Technician

Remote Troubleshooting

Call handling

Structured Cabling(

Cabling Principles)

Fiber Splicing(SM &MM)

Routing & Switching

Configuration

Education

Diploma in Information

Technology: System

Development- 2016

Richfield Gradute Institute of

Technology

ACT I: Installing Premises Cabling

Systems - 2018

ACT II: Certifying and

Troubleshooting Premises Cabling

Systems - 2018

ACT III: Designing Premises

Cabling Systems - 2018

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