Medical Administration
Resume:
James Brian Ledbetter
**** ****** ***** ** ~ Atlanta, Georgia 30324
email: adgp91@r.postjobfree.com
mobile: 770-***-****
Accomplished office coordinator continuously looking for a new challenge. Proficient in multiple complex electronic medical record systems, and a thirst for knowledge to supplement an understanding of the intricacies of medical documentation. Excellent customer service skills with over five years of face-to-face customer interaction.
WORK EXPERIENCE
The Ear, Nose, & Throat Institute
Patient Access Representative Team Lead- June 2019 to present
-Oversee front desk operations of 3 outpatient clinics, with duties including but not limited to: corresponding with dissatisfied patients, keeping track of and ordering necessary office supplies, answering more advanced billing questions for colleagues, and leading daily morning meetings.
-Act as a liaison between front office staff and other departments, such as nursing, billing, surgical scheduling, and coding.
-Maintain strong working relationships with medical providers to promote transparency and efficiency with patient scheduling, ranging from simple E/M visits to complex surgical procedures.
-Train and correspond with the surgical scheduling department to assist with back log of surgical cases post-COVID-19 outbreak
Benchmark Physical Therapy
Office Coordinator- November 2016 to June 2019
-Intake patients by collecting their demographic and insurance information.
-Verify patient insurance benefits using both online portals and provider service phone lines.
-Counsel patients as to their financial responsibilities throughout the duration of their care.
-Manage the clinic’s therapy caseload; this includes calling new patients based on referrals sent from doctors, notifying therapists when discharges are needed, and persuading appropriate inactive patients to continue treatment.
-Navigate several layers of non-commercial insurance payers such as attorney liens, workman’s compensation authorizations, and Department of Veteran Affairs referrals.
-Negotiate with the case managers and adjusters of injured workers to obtain a suitable number of authorized therapy sessions according to the therapist’s wishes.
-Maintain correspondence with medical doctors and their clinical staff to ensure a consistent stream of referrals.
A Step Ahead Physical Therapy
Physical Therapy Aide – Paid Internship – August 2015 to October 2016
-Assist Physical Therapists during in-room patient treatments by developing online documentation for each patient to include initial evaluations, daily notes, and session patient observations.
-Transcribe Therapist’s session notes as needed to include diagnoses, treatment modalities, treatment duration, intensity and outcomes.
-Worked with new patient insurance plan certifications during intake process to include referrals, charges, units of measure, ICD9/10, comorbidities, etc.
-Responsible for the front desk when the coordinator is unavailable – tasks include, but are not limited to, answering phones, making appointments for patients (either in person or over the phone), new patient intake, records entry and patient chart control.
-In charge of equipment and all disposable inventory levels and reorder for the entire clinic to include therapy supplies (Therabands, US gel, massage cream, etc.), office supplies and all other items necessary to run the office, front and back.
-Assist with equipment repair and upkeep as needed.
-Perform any other miscellaneous tasks asked of me to keep the clinic operating at the optimal level of patient care.
Andretti Indoor Karting and Games, Roswell, Georgia
Game Floor Attendant – December 2010 to April 2012
Game Floor Supervisor – April 2012 to June 2013
-Game floor Supervisor – responsible for overseeing all employees on the game floor and prize counters, troubleshooting all equipment while maintaining the proper function of arcade games.
-Quick problem resolution aimed at the satisfaction of potentially displeased customers.
-Rock wall assistance/supervision – this included administering legal waivers, ensuring customer safety, and the instruction in the proper usage of all equipment.
-Register/Financial reconciliation – charged with operation/balancing of cash registers throughout the entire facility and was personally accountable for end-of-shift reconciliation after serving thousands of customers.
-Authorization for approving large shipments of prizes, and subsequently stocking them to be dispensed to guests.
-Training new team members in all aspects throughout the facility.
EDUCATION
Georgia State University, Atlanta, Georgia
Graduated May 2015
-College of Arts and Sciences
-Bachelors Degree in Biology
SKILLS AND QUALIFICATIONS
-CPC-A Certified by the American Academy of Professional Coders
-CPR certified by the American Heart Association
-Proficient in most Microsoft Office programs (Excel, Word, etc.)
-Strong background in medical terminology
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