GAYAD ALHAMWI

Business Technology management

Address Kitchener, ON

Phone 438-***-****

E-mail adgp7q@r.postjobfree.com

LinkedIn

Gayad Alhamwi https://www.linkedin.com/in/gayad-

alhamwi-20024399/

• Have gained experience in business information systems and data analysis throughout my academic studies.

• Motivated customer service representative in a fast-paced and team-based environment with over 3-years experience.

• Excellent project management, team management and leadership skills.

• Strong organizational and time-management skills (completed a certified management training program).

• Adaptability and fast learning (lived, studied and worked in 5 different countries).

• Ability to work independently and collaboratively with others with an energetic and positive attitude.

• Excellent writing, editing and research skills.

• Strong communication and active listening skills.

• Problem solving, dealing with obstacles and decision-making skills.

• Hard working, extremely organized, and passionate individual who values opportunities and strives for career advancement and skills. Education

2017-01 - 2020-05 Bachelor of Commerce Degree: Business Technology Management, John Molson School of Business, Montreal, Quebec

2014-01 - 2016-03 Associate Transfer Degree Highest Honor: Business Administration, Portland Community College, Portland, OR, USA

Related Professional Experience

2020-08 - present Data Entry

Ambassador Finance Bank

• Prepare documents for data entry

• Enter data into database software, ensure the accuracy of the data and create data backups

• Respond to information requests

2019-01 - 2019-05 Project Manager

Winter Internship, Concordia University

• Project Management: Plan, Monitor & Implement two projects

• Develop Project Charter, PMP & PID

Related Projects

2020-01 - 2020-04 Enterprise Resource Planning and Information Technology Integration - Understand business problems and processes using Enterprise Resource Planning (ERP) applications (SAP) 2019-09 - 2019-12 IT Strategy, Management & Sourcing in organizations - IT planning for Pureprep company covering strategy, governance, sourcing, security, risk management, change management and resource allocation 2019-05 - 2019-07 Information System Design & Implementation - Transform IS analysis into design and implement - Designed and implemented an inventory system for Pureprep company, using MySQL, Microsoft Visual Studio, and different diagram and chart models

2019-01 - 2019-04 Information Systems Analysis - Analyze several business systems - Information system analysis for Pureprep company in Montreal, using diagramming techniques (DFD) 2018-09 - 2018-12 Database Management - Design and build database management systems for businesses using MySQL and queries - Developed a database for a pharmaceutical company 2018-09 - 2018-12 Business Application Development - Develop computer business applications - Solve business problems using object-oriented programming, using Microsoft Visual Studio (C# language) Software

- Microsoft Office applications

- MySQL Database Management

- Microsoft Visual Studio C# Programming

- Diagramming and Systems Design tools

- SAP (ERP software)

Other Professional Experience

2019-08 - 2020-03 Sales Agent

Gexel Telecom, Cogeco

• Outbound sale calls with customers

• Provide customer service & After-sales services

2018-01 - 2018-09 Marketing & Customer service

Real Estate Mortgage Ambassador, Montreal

• Market the company’s services & manage sales

• Answer customers’ requests & After-sales services over phone, email and social media

• Did basic accounting functions (bookkeeping, PAY ROLL) 2014-08 - 2016-04 Orientation Leader

Department of International Education, Portland, OR, USA

• Academic advising, planning, and registration

• Immigration policies & On-campus guidance

• Planning and organizing group activities

2015-08 - 2016-04 Office Coordinator

Associated Student Government, Portland Community College, USA

• Receptionist & Office coordinator

• Answer clients' calls & Proceed students and faculties requests

• Bulletin board posting & Ticket selling

• Organize meetings & student activities

2016-01 - 2016-04 Cashier & Customer service

Rite Aid Pharmacy, Portland, OR, USA

• Cashier duties & Answer inbound calls

• In-store customer service & answer client inquiries Honours

Member of Phi Theta Kappa, the official honour society for 2-year colleges in the U.S. Recipient of Portland Community Collage Service-to-Community Scholarship.

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