Jeremy R. Harden

**** ******* **** *****, ************, TN 37128 · 615-***-****

adgp4h@r.postjobfree.com · www.linkedin.com/in/jeremy-harden-5767a29b

adgp4h@r.postjobfree.com · www.linkedin.com/in/jeremy-harden-5767a29b

Energetic, innovative, service-oriented, financial and healthcare professional committed to conducting all transactions with integrity and transparency. Successfully achieving annual performance goals while displaying versatility and quality. Effectively communicating with broad audiences on technical and non-technical matters. Utilizing strong interpersonal skills and diplomacy to build and maintain relationships.

EXPERIENCE

OCTOBER 2018 – PRESENT

BILLING ADVISOR, HCA-PARALLON

-Speak with customers by phone or in person to obtain information needed to complete tasks.

-Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns.

-Reconcile accounts according to insurance contracts,

-Review accounts for appeal requests and forward appropriately

-Correct or add insurance information to bill account.

-Encourage payment from patient through credit card, check or payment arrangement.

-Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”

AUGUST 2017 – SEPTEMBER 2018

CARE ASSURE PATIENT CARE COORDINATOR, HCA – TRISTAR

-Work closely with Nurse Coordinators to ensure appropriate outpatient follow up.

-Receive patient records from Nurse Navigators for identified patients requiring outpatient follow-up by primary care physicians and cardiologists.

-Organize and group patients by individual physician and physician office to facilitate efficient calls with office staff.

-Manage weekly communication with physician offices.

-Create weekly communication schedules to minimize number of calls to physician offices.

-Call physician offices to make appointments for appropriate patients and track appointment progress for scheduled patients.

-Communicate with patients to ensure attendance to appointments.

-Communicate appointment logistics (i.e., date, time, location).

-Re-schedule appointments that cannot be attended.

-Demonstrates competency and performs consistently under non-routine conditions and complex situations.

-Collaborates with Care Assure team members and suggests ideas for development.

AUGUST 2015 – AUGUST 2017

PLAN AUTOMATION SENIOR ANALYST, CIGNA HEALTHCARE

-Develops, monitors, and analyzes various processes in support of benefits reporting and claims, including creating ad hoc reports.

-Analyzes daily reports to identify outliers, trends in claims while reviewing benefit data that may require additional research, training, development opportunities, or process improvements.

-Oversee the implementation of process improvements while identifying and reporting trend analyses.

-Assist with the development of training materials for various Cigna groups.

MAY 2011 – JULY 2015

FCS III – CONSUMER LOAN OFFICER, TN VALLEY FEDERAL CREDIT UNION

-Grant loans (home, auto, and personal) within all established guidelines and procedures to ensure the overall safety and soundness of the credit union.

-Identify the highest dollar amount possible for members based upon their ability to repay the loaned funds.

-Meeting and exceeding 100k monthly consumer loan goals.

-Responsible for creating awareness of the credit union’s products and services.

-Achieve branch and individual sales and service goals.

-Assist members with transactions including loan payments, deposits, and withdrawals.

-Remain abreast of competitors’ offerings and other industry trends.

-Remain abreast of ever changing regulations of the Federal Deposit Insurance Corporation (FDIC), the Consumer Financial Protection Bureau (CFPB) and other government entities to adhere to compliance.

NOVEMBER 2009 – MAY 2011

FLOOR SUPERVISOR – SALES, SHOE CARNIVAL

-Applied “Total Customer Service” to every aspect of job duties.

-Cross-trained for multiple positions.

-Handle cash variances, credit card information, and return vouchers.

-Achieve annual blowout sales goals.

-Inventory budgeting for employee break and fellowship areas.

SKILLS

Microsoft Office Proficiency

Critical Thinking

Analytical Skills

Customer Service

Sales

Problem Solving

Banking/Consumer Lending

Cash Handling

Time Management

Supervisory Experience

Written Communication

Team Player

Compliance Adherence

Oral Communication

Healthcare

EDUCATION

Associate of Applied Science in Business Management, Degree in Progress

Nashville State Community College

Anticipated Graduation: In Progress – Expected Graduation Date: May 2021

East Tennessee State University, 2006 -2008

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