Event Manager, Customer Relationship Manager

Kristina King

**** *. ******* **., *** ****, Chicago, Illinois 60610

adgp3z@r.postjobfree.com · 847-***-****

EXPERIENCE

Baker McKenzie, Chicago, Illinois 2018 - 2020

Event Manager, Global Meetings & Events

• Executed national and international events with budgets ranging from $100 to $2 million while accommodating guests counts of 15 - 1,000 attendees consisting of Principals, Partners, Associates, Professional Business Services and high-level clientele.

• Delivered best-in-class service to external clients from Fortune 500 and Fortune 100 companies.

• Aligned event expectations with senior stake-holders throughout all phases of events by maintaining consistent communication.

• Lead Project Manager for the redesign of the firm meeting website used internally for all Regional Meetings and the Annual Meeting.

• Proficient in producing virtual meetings and webinars on Zoom platform, as well as generating run-of- show documents, establishing event guidelines, running reports and maintaining registration.

• Increased process efficiencies for firm meetings through the development of web-based meeting intake forms for meeting requests, room set requirements and external attendee accommodations.

• Managed on-site team by delegating responsibilities in order to execute multi-day programs which consisted of simultaneous meetings.

• Executed over 30 internal and external local client events per year within the Baker McKenzie Chicago Conference Center acting as primary contact between catering, IT staff and building management.

• Logistic event management included program agendas, branding, room sets, catering and AV requirements.

• Performed on-site and web-based research to provide venue options to meeting owners.

• Prepared marketing materials in order to lead site visits and pre-con meetings prior to live event.

• Produced specialty in-person events such as holiday dinners, retreats, workshop, conferences and trainings for individual Practice and Industry Groups.

• Worked in partnership with city Destination Management Companies to develop unique and vibrant social events.

• Conducted post-events surveys to gather participant feedback in order to continuously improve quality of events and final products.

• Skillful in contract management and payment processing ensuring payment deadlines were met to stay compliant with contract terms.

Chicago Cubs, Chicago, Illinois 2011 - 2017

Premier Service and Events Manager

• Devised logistics and led the execution of all Ticket Holder events for clientele representing $32 million in Premier client revenue and $130 million in regular Season Ticket revenue.

• Singularly managed requests and amenities for Premier client base existing of suite licensee clientele, suite rental business and Assurance Club members.

• Developed trusted relationships with c-suite executives, business owners and affluent families which produced high satisfaction percentage measurements for overall attitude, attentiveness and resolution of issues through continuous communication.

• Utilized Saleforce to maintain client profiles in addition to tracking correspondence and in-person interactions.

• Partnered with Premier Sales Team to pitch prospective premier clients in order to generate new revenue.

• Created a detailed run of show for each Premier off-site and Wrigley Field event which included registration design, layouts, schedules, staffing requirements, catering orders and cost projections.

• Negotiated pricing with vendors to uphold cost projections in order to stay within budgets ranging from

$1,000 to $250,000 while accommodating guests counts of 15-16,000 people.

• Proactively established timelines and collaborated across internal stakeholders to organize final details for all Premier game day and non-game day entities, totaling over 100 per year, consisting of full venue buy outs, luncheons, appreciation events, VIP tours, meeting spaces, etc.

• Analyzed and generated post-event surveys for each internal event by studying client ratings and comments in order to increase NPS score as well as incorporate improvements into future events.

• Interviewed, hired and managed job duties of part-time Client Services staff in addition to supervising hourly Guest Services staff hired to assist with events.

• Worked cohesively with Loews & Sheraton hotels to implement new Season Ticket Holder benefits and activities for Cubs Conventions enhancing guest experiences each year.

• Provided strategic and consultative guidance to customers to solve technical issues, add value to investment and improve customer satisfaction.

• Generated revenue growth for Wrigley Field concert series by managing Premier suite and ticket purchases contributing to a ticket sales increase from $350,000 in 2013 to over $2 million in 2017

• Proficient with Microsoft Office, Salesforce, Photoshop, Chrome River, ProVenue, DocuSign. Ticket Sales and Operations Coordinator

• Conceptualized the design used to track the status of rental, partial and full season suites on customed Salesforce platform.

• Directed MLBAM ticketing communications as well at acted as liaison with SCC Marketing Agency for collateral creation.

• Participated on the Wrigley’s 100th Committee which strategized the marketing campaign for the celebratory 2014 season from logo selection, social medial posts, Season Ticket design, promotional items and in-game entertainment.

• Responsible for the strategy and implementation of the sales process for daily suite rentals including streamlining contract creation, invoicing, payment collection and ticket allocation.

• Successfully established five new Ticket Holder events (two off-site and three large-scale at Wrigley Field) which increased Season Ticket renewal rates and brand loyalty.

• Supervised promotional item procurement and redemption for special group themed events. Premier Sales and Service Internship

• Assumed responsibility for the development and planning of Premier Sales Team events.

• Managed game day duties for the suite level which involved customer service, suite set-up, trouble- shooting and high levels of communication to ensure high customer satisfaction. EDUCATION

Miami University, Oxford, Ohio

Farmer School of Business

B.A. Business Management and Organizations and a minor in Marketing VOLUNTEER EVENTS AND ACTIVITIES

• Event Director for the Halm Wedding and New Year’s Eve Celebration Event

• Event Director for the King Wedding Vow Renewal Ceremony

• Event Volunteer Assistant for Chicago Cubs Charities Events

• Chicago Cubs Scholar Mentor

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