Carol Pham

617-***-**** adgp3y@r.postjobfree.com

WORK EXPERIENCE

Houghton Mifflin Harcourt Company

Global learning company dedicated to changing people’s lives by fostering passionate, curious learners

RPA Developer Boston, MA [2018-current]

Configure new RPA processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand

Daily tasks of identifying, understanding, documenting, and analyzing business processes in detail; provide inputs to review of process analysis, business case documentation, process definition documentation and solution design document

Responsible for coding and configuring automation process components from low-level design (LLD) or technical design documents (TDD) to meet defined requirements

Constantly evaluate the RPA strategy and approach to identify areas of improvement

Develop reusable components, scripts and framework for efficiency

Perform testing activities (build and unit testing, configuration testing, validation testing, verification testing, UAT testing, pilot testing)

Schedule and run RPA processes to ensure stability of environment

Support existing processes and implement change requirements as part of a structured change control process

Problem solve issues that arise in a day to day running of RPA processes and provide timely responses and solutions as required

Keypoint Intelligence - Infotrends

Leading consulting firm for the digital imaging industry

ETL and Harvesting Specialist Weymouth, MA [2017-2018]

Worked extensively with clients and stakeholder to understand business requirements

Maintained a global database with more than a hundred thousand records of digital imaging products for regional managers

Extracted and loaded data into Integrated Data Repository using tools such as Kapow and Pentaho

Leverage Web Services (REST, SOAP) in data workflows

Wrote SQL queries to extract data from database engine

Automated ETL code to monitor and maintain data flow

Performed quality assurance on data for data integrity

Data mining for meaningful data using Knime and IBM SPSS Modelers

Automated data mining techniques on hardware platforms for newly developed products

Created and consistently update churn predictions for the subscriptions in the global database

Prepared files for data visualization in various tools such as Tableau and DOMO

Market Research Data Analyst Weymouth, MA [2015-2017]

Maintained and updated the global product database which contain thousands of records from year over year

Worked with tools that are based on Microsoft Excel and SQL Server

Produced reports and other deliverables in Microsoft Excel and PowerPoint accurately and on schedule

Managed execution of secondary research, market sizing, and forecasting tasks

Prepared and delivered quarterly market tracking

Designed and programmed web-based surveys

Produced survey data cross tabulations and PowerPoint data charts

Data analysis and interpretation of survey results

Supported internal and external client

SKILLS

Automation Anywhere Certified Advanced RPA Professional

Organized and willing to learn quickly while adapting to new working environments

Automation: Kapow and Automation Anywhere

Agile Framework: Scrum

Data mining: Kapow, Rapid Miner, Knime

Data manipulation: DOMO, IBM SPSS Modeler, Pentaho, PowerPivot

Data visualization: Plotly, Tableau, DOMO

Web: HTML, CSS

EDUCATION

University of Massachusetts boston, B.S., Information Technology Boston, MA [2014]

GPA 3.4, coursework in relational database, data mining and data warehousing

INTERESTS

Aspiring programmer, currently self-teaching JavaScript and ReactJS Crafting Reading

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