Vinesh Vodoor

Seattle, WA ***** 512-***-**** adgp2j@r.postjobfree.com

EXPERIENCE

****-****. ******, ***. (Mobile mechanic tech startup, 3,500+ cars serviced annually) Seattle, WA Account Manager

• Managed the most accounts out of all other account managers by maintaining a close relationship with over 100 accounts bringing in $430k of annual revenue

• Increased revenue 2x in 1 year from 2018 to 2019

• Developed a highly profitable pipeline based on multiple sales penetration techniques and mentored peer account managers

• Collaborated closely with Regional Sales Managers to coordinate appointments with new customers

• Assisted with product improvement implementation by working closely with product and engineering teams

• Executed in seamless coordination of scheduling, parts ordering, and pick up for servicing

• Addressed inconsistencies with accounting, billing and service and enhance client satisfaction 2016-2018 Honda of Denton Denton, TX

Service Advisor

• Responded to customer requests efficiently and with knowledgeable assistance

• Determined customer needs by asking relevant questions and listening actively to responses

• Responded to all customer inquiries thoroughly and professionally

• Resolved conflicts and negotiated agreements between parties to reach win-win solutions to disagreements and clarify misunderstandings

• Ensured customer service with vehicles with mechanical breakdowns and routine maintenance

• Answered phone calls and coordinated appointments 2017-2018 Toyota of Denton Denton, TX

Service Advisor

• Same duties as Honda of Denton

• Work with insurance companies and body shops to implement and schedule appointments, as necessary

2014-2016 Custom Vehicle Solutions Denton, TX

PDI Technician

• Evaluated items to assign grades and marked quality level, rejection status or acceptance

• Located and investigated production concerns and helped management implement corrective actions

• Inspect vehicle specifications prior to shipment

• Warranty repair with faulty issues

EDUCATION

2012-2014 Universal Technical Institute – Irving, Texas Irving, TX Technical Certificate Winter 2014

Concentration: Automotive & Diesel

PROFESSIONAL SKILLS

• Strong customer and service experience, relating important information on hand

• Ability to collaborate cross-functionally to develop and implement improving changes

• Adept with Microsoft Office suite (e.g. Word, Excel, Powerpoint)

• Experience with different CRM, including Salesforce and other programs at a quick learning pace

• Ability to efficiently produce high quality work by utilizing available technology References available upon request