adgp1z@r.postjobfree.com

630-***-****

242-***-****

TANYA HEREFORD

Accomplishments

●Manager of the Quarter December 2018

●Achieved highest ARI revenue for the company scorecard 2016 and 2017 of $5.5 million

●Department of the Year award 2016

●Leadership Award December 2013

●Manager of the Quarter award October 2013

●Acceptance of Hyatt Meeting Planner Pin from US Foods September 2012

●Nomination for Stars of the Industry November 2011

●Anime Central BOB Trophy from Convention May 2011

●Manager of the Quarter December 2010

Skills & Abilities

●Advanced Proficiency in Microsoft Office programs

●Advanced knowledge in the following Hyatt Programs:

●Reserve

●Opera

●PRIO

●Envision

●Passkey

●Kronos Payroll System

●RMT

●HOTSOS

●Leader

●Strong communication skills with honesty and assertiveness

●Detail oriented

●Analytical problem solver

●Meet deadlines and tasks under pressure

●Engage and develop employees

Professional Experience

RESERVATIONS MANAGER, GRAND HYATT BAHA MAR

February 2018-June 2020

●Oversee Reservations staff of 8 coordinators and 1 supervisor

●Daily payroll and scheduling

●Maintain Reserve and Opera hotel and bed type inventory

●Conduct monthly department meetings

●On the spot coaching including We Care entries and enhancing moral

●Updating rate codes in RMT

●Overseeing Casino blocks and reservation process

●Training staff on hotel applications

●Participation of weekly Strategy Meeting

●Overseeing airline crew process and reservations

●Creating new guest room package elements

●Managing high volume luxury travel reservation market

RESERVATIONS/PBX MANAGER, HYATT REGENCY CHICAGO

January 2016-February 2018

● Oversee Reservations staff of 6 coordinators and 1 supervisor

●Oversee PBX Staff of 18 operators and 1 supervisor

●Oversee Reservations staff of 6 coordinators and 1 supervisor

●Daily Payroll and scheduling

●Super user of HOTSOS system

●Maintain Reserve and Opera hotel and bed type inventory

●Conduct monthly department meetings

●On the spot coaching, engagement opportunities and implementing career growth

●Enhance guest experience by contacting guests with We Care entries

●Preplanning group arrival experience

●Partner with Revenue Director on strategies and projects

RESERVATIONS MANAGER, HYATT REGENCY O’HARE

January 2012-2016

●Oversee staff of 3 agents

●Daily payroll and scheduling

●Manage Reserve, Passkey and Opera inventory

●Complete post-convention reports

●Maintain bed type inventory

●Conduct monthly department meetings

●Create and execute weekly NPS Plans

●Involved in our social media outlets to posting and responding to guests

●Create Passkey Campaigns

●Attend Pre-Convention Meetings

●Participation of weekly Strategy Meeting

●Direct contact for Major Market Meeting Planner groups

●High volume internet reservations

●Oversee 3 crew airline processes

●Manage New Year’s Eve Reservations

●Partner with Revenue Manager

RESERVATION’S ASSISTANT MANAGER, HYATT REGENCY O’HARE

May 2005-December 2011

●Oversee staff of 2 agents

●Daily payroll and scheduling

●Produce 11-day report weekly

●Process monthly forecast

●Handle travel agent commissions

●Analyze weekly pick up report, conduct meeting and follow up with Event’s Team

●Charge daily cancellations

●Update and build volume accounts

●Track and enter complimentary concessions

●Review group detail resume information

FRONT OFFICE ASSISTANT MANAGER, HYATT LODGE

May 2004-May 2005

●Supervise, discipline and mentor staff of 5-10 employees including Front Desk, Bellman and Transportation

●Introducing new contests and projects

●Process Payroll and create schedule

●Training hotel applications and service essentials

●Strategizing hotel inventory

●Manager checklist

●Bank Audits

●Ordering Supplies

RESERVATIONS COORDINATOR/ACTING F.O.M., HYATT REGENCY WOODFIELD

April 2003-May 2004

●Manage hotel inventory and forecasting

●Training all new hires within Front Office and Reservations

●Group Coordinator for airline crew

●Entering Group Sales Bookings

●Coordinate New Year’s Eve Party

●Assist in managing Front Desk including supervising staff and guest satisfaction

●Direct contact for Meeting Planners for reservations

RESERVATIONS LEAD/MEETING CONCIERGE, HYATT LISLE

February 1999-April 2003

●Active meeting concierge liaison between meeting planners and the hotel departments assisting in any meeting room needs

●Entering GSB’s

●Maintain employee network profiles and permission levels

●Answer and problem solve Omaha calls, guests issues and staff questions and concerns

●PBX operator

●Charge prepayments

●Attend weekly yield/strategy and operational staff meetings

●Coordinate New Year’s Eve party

●Assist with Front Office Supervisor duties including payroll, guest recovery and employee training

RESERVATIONS AGENT, HYATT REGENCY O’HARE

January 1997-February 1999

●Reservation operator to handle 1100 room hotel volume of calls

●Continually awarded for most calls answered and revenue production

●Direct contact with Major Market group Meeting Planners for reservation details

●No show billing

Education

Glenbard North High School

1992-1996 diploma

●Focus on Computer Business and Keyboard/Computer Applications

●Member of the Spanish Honors Society

●Completed courses in Algebra Honors

●High interests in Calligraphy writing

Volunteer

WOMAN AT HYATT

2016-2020

Enhance professional and individual growth

●Coordinate booth at Health Benefit

●Assist in booth at Career Benefit

●Collaborate on food drive

HYATT THRIVE EVENTS

2011-2020

Giving back to the community

●Green Committee

●Breast Cancer and other fundraising walks

●Participate as retirement home volunteer

●Assist in school cleaning and teaching for a day

●Support bake sale events

●Park and beach cleaning

Contact this candidate