Manager Front Office
Resume:
Dorothe H. Gionet
Clearwater, FL
********@*******.***
CAREER OBJECTIVE:
To secure a challenging position with an expanding organization that can lead to progressively
higher levels of responsibility, utilizing skills obtained by personal and academic experience that
has led to my knowledge and proficiency in Hospitality and Customer Service industries.
CAP ABILITIES:
*Hotel Management - General Manager
*Hotel Operations - Encore, Host, Springermiller and Innstar Systems
*Proficient with Word Perfect, Lotus, Windows, Printshop, Excel
*Management 1000 Room Property, 45 person Staff
*Profit and Loss Accountability
*Marketing Strategies / Sales / Reservations (Results Trainer)
*Payroll Manager ADP
*Holiday Inn Worldwide Management skills and liaison
*Handle guest problems, negotiate satisfactory solutions.
*Organized high-energy person with great people skills.
*Dale Carnegie Leadership Certification
EMPLOYMENTHISTORY:
2018 – Present Clearwater Marine Aquarium
Tourism Account Coordinator:
Handle processing of all existing and new third-party selling partnerships
Coordinate deliverables of assets requested from partners (marketing text, images, vouchers, barcodes, brochures, etc.) to ensure assets stay relevant and up to date
Liaise with ticketing, accounting and reservations teams on the terms associated with each partner contract to ensure smooth processes, accuracy, and efficiency, especially in regard to the redemption and billing processes.
Comply and maintain list of all contracts with detailed processes, voucher/ticket samples, renewal and contact information to ensure accuracy and adherence to the terms
Create and maintain reporting on the performance of each partner, identifying trends and improvement opportunities
My contract negotiations with vendors and update contracts saved Clearwater Marine in excess of $30,000 per year.
2014- 2018 Macy's Credit and Customer Service
Escalation Customer Service Team Furniture : exceptional phone etiquette to respond to inbound calls troubleshooting delivery, warranty, accounting and follow up with outstanding customer service. Received Macy's 2015 prestigious Star Award presented by the VP of Macy's.
Dorothe Gionet pg 2
2009-2014 U-Stor
On-Site Manager: 420 unit property. Revenue generator, customer service, budgeting,
maintains and increases occupancy levels through marketing strategies, monitor delinquencies,
scheduling and management duties.
2006 - 2008 South Seas Island Resort Captiva Island, Florida
Manager On Duty/Guest Service Manager: Responsible for managing and supervising 1000 room
resort property. Duties include guest recovery, handling guest concerns and issues, managing
front office operations to include: training budgeting and ADP payroll for front desk,
reservations, guest response center, bell service and trolley drivers. Providing leadership and
establishing a professional image for South Seas Island Resort. Liaison between housekeeping
and rooms division. Have constantly demonstrated skills with the ability to lead and develop
others in a competitive labor environment, as evidenced by my numerous letters of merit from
both guests and resort management.
2003 - 2006 Pilot Travel Center Ft. Myers Florida
Sales Manager.: Responsible for Million dollar inventory and 20 employees. Negotiate with
vendors, responsible for inventory meeting Pilot quality standards. Responsible for
Customer Service to insure proper level of customer satisfaction is maintained. Handle
interviewing, hiring, and terminating of employees.
2000 - 2003 Suburban Lodges of America Melbourne
General Manager: Responsible for Profit and Loss 132 room property. Responsible for the
preparation and approval of budgets and assure all cost control measures are implemented
and followed. Forecasting, Planning, Guest Relations, Front Desk Management; including
interviewing, hiring and training of personnel and work scheduling. Demonstrated skills
with the ability to lead and develop others in a competitive labor environment. Duties
include financial management, sales & marketing, quality assurance, cost control, recruiting,
staffing and supervising employees, front office/front desk operations, providing leadership
and establishing a professional image.
1998 - 2000 Holiday Inn Orange Park Orange Park Florida
Guest Services Manager :Guest Relations for 301-room property, Front Desk Management,
including interviewing, hiring and training of personnel and work scheduling. Also assisted
with sales, travel liaison, and budgeting and payroll.
1996 - 1998 Inn At The Ravines Middleburg Florida
Operations Manager: Guest Relations, Group sales, Corporate Meeting Planner, Managing
Housekeeping personnel, including interviewing, hiring and training of personnel and work
scheduling, Inventory Control for Property
1992- 1996 Holiday Inn - Baymeadows Jacksonville Florida
Front desk operations, Guest relations, Reservation agent, Night auditor
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