Medical Customer Service
Resume:
Michelle L. Malone-Suess
(Formerly: Ruminski)
Amherst, New York 14226
Cell 716-***-****
Phlebotomist – April. 2012 – Present Lab Corp
Amherst, New York 14226
Full-time
I currently work at Lab Corp as a phlebotomist – PST (patient service center technician). My responsibilities include: collection of specimens, processing of samples collected and shipping of them in compliance of the physicians’ orders. Entered patient information that includes documentation given by doctor for proper billing into computer. Also the collection of chain of custody urine samples for drug testing. I order supplies needed for the completion of the draw or processing and cleaning of the office.
Phlebotomist/Donor Specialist - Mar. 2007 – April. 2012 American Red Cross NYPENN
786 Delaware Ave
Buffalo, New York 14209
Full-time
I worked for the Red Cross doing health history evaluations, drawing the donation and processing the pint of blood. The health history interview includes checking the demographics that we have on the donor or enter in the new information given; weight, blood pressure, temperature, pulse, and finger stick hemoglobin. The processing of the blood includes proper packaging with the correct amount of ice for shipping. I do these procedures at fixed sites and mobile sites throughout WNY and NE Pennsylvania.
Phlebotomist - Nov. 2004-Mar. 2007 Kalieda Health
Buffalo General Hospital
100 High Street
Part-time
I was a phlebotomist technician/BGH specimen processor. My responsibilities included: collection of specimens at bedside, receiving samples in lab and distributing to the appropriate departments or testing sites/locations. My responsibility was to make sure that the integrity of the specimen collected and the correct information for the patient care was maintained.
Cashier - Mar. 2004-Mar. 2007 Wegmans Food Pharmacy
8270 Transit Road
Williamsville, New York 14221
Part-time
Servicing customers where needed and cashing merchandise out. Volunteering for cross training to other departments.
Customer Service - Jan. 2004-Mar.2004 ICT
251 John James Audubon Parkway
Amherst, New York 14228
Part-time
Telemarketing sales inbound and outbound with existing customers.
Phlebotomist - 1988-Present AMBA Wellness Programs (Carol Parker)
1 Sylvan Parkway
Amherst, New York 14228
Part-time
Served as phlebotomist responsible for collection of blood and lab specimens for travel program. Instrumental in providing Community Health Services to patients in order to better identify any pre-existing medical conditions, in order to implement and assist them with a healthier lifestyle. Completed necessary lab paperwork as required by the State, in order to comply with regulations and to maintain patient confidentiality.
Phlebotomist - 1990-1998 Quest Diagnostics/CPF Metpath Laboratories/MDS
1 Sylvan Parkway
Amherst, New York 14228
Full part-time
Served as phlebotomist in an outpatient setting responsible for collection of blood and lab specimens in compliance with physicians orders. Also performed medical documentation of patient information, required lab orders, and medical diagnostic codes. Prepared various lab specimens and documentation for transport to main lab facility for processing. Responsible for order/maintenance of lab supplies.
Phlebotomist - 1987-1990 Sister of Charity Hospital
2157 Main Street
Buffalo, New York 14214
Full-time
Served as phlebotomist in an in-patient setting responsible for the collection of blood and lab specimens in compliance with physicians orders. Also performed medical documentation of patient information, required lab orders, and medical diagnostic codes. Supervised up to 2 staff members at a given time.
Phlebotomist - 1984-1987 CMX Laboratories
Buffalo, New York
Full-time
Served as phlebotomist in an outpatient setting responsible for collection of blood and lab specimens in compliance with physicians orders. Also performed medical documentation of patient information, required lab orders, and medical diagnostic codes. Prepared various lab specimens and documentation for transport to main lab facility for processing. Responsible for order/maintenance of lab supplies.
Customer Service/Cashier - 1981-1988 Tops Markets
3232 Sheridan Drive
Amherst, New York 14226
Part-time
Served as Customer Service associate responsible for all office related functions. Performed fund collection and distribution of customer's banking transactions. Managed cashier drawers and assisted them with accountability, responsible for weekly balance of entire store. Received payments for various County utilities and performed associated data transactions. Instrumental in performing payroll transactions for entire store and weekly store balancing. Supervised up to 3 junior personnel at a given time.
Customer Service/Cashier - 1980-1981 CVS Pharmacies
Northtown Plaza
Amherst, New York 14226
Part-time
Performed Customer Service duties including retail goods sales, stocking of merchandise, and related retail functions.
EDUCATION
Sweet Home Senior High School
1901 Sweet Home Road
Amherst, New York 14226
Regents Graduate 1981
Erie Community College - North
6205 Youngs Road
Williamsville, New York 14221
Associates in Medical Lab Technology 1981-1984 (non-completion)
COMPUTER SKILLS
Microsoft 99, 2000
Microsoft Word
Internet proficient
References furnished upon request.
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